Overall rating
Counts per rating level
  • 83% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 17% of ratings are 1 stars
August 29, 2023

Writing this review because of the above and beyond additional service their team has provided to making this app work for us. Mergify has been a game changer for us to allow post-purchase upsell orders merge with their original order so that we can save almost double on our shipping COGS. We had a few deep technical issues that Mergify took the time to help by writing extra code within their app to accommodate. We've seen a significant profit lift by utilizing Mergify alongside a post-purchase upsell program, increasing our AOV while maintaining low shipping costs.

United States
4 months using the app
BestApper replied September 4, 2023

Thank you so much for taking the time to share your experience with Mergify! We're thrilled to hear that our app has made a positive impact on your business operations and profitability.
Your kind words about our team's support mean a lot to us. We're committed to going above and beyond to assist our users.
Thank you for choosing Mergify, and we look forward to continuing to provide value to your business.

Edited August 30, 2023

Edit: Issue with this app was on my network side, after their support reached out to me they help me figure out the issue. Great app and support highly recommend!

United States
7 months using the app
BestApper replied August 30, 2023

Thank you for the great review. We're proud to offer the best we can and to be part of your journey.

April 30, 2023

Great support. Very responsive to our concerns and even went above and beyond to fix/add features that we needed.

The Mythic Store
25 days using the app
BestApper replied April 30, 2023

Thanks for your kindness. We are more than happy to hear that we have been a help to your business!

March 31, 2022

I really appreciate the customer support! We already had a few errors when merging our orders, but after we addressed them, they were able to fix the issues super quickly and the problems haven't happened since. I can recommend this app!

Better by Less
4 months using the app
BestApper replied April 1, 2022

Thanks for your kind review.
We want to make this app perfect, so we appreciate all the suggestions and feedback we get from users. With your help, we were able to fix a problem in the app and add a new feature regarding combining discount codes!
Happy merging!

April 9, 2022

Very useful app for combining shipments. They helped us fix all of the problems we had, Great app!..

United Kingdom
6 days using the app
BestApper replied April 10, 2022

Thanks for your great review!
We are glad to hear that you like our app!

March 1, 2022

Do not recommend this app if you have a high volume of orders. Orders being merged, but then items being restocked and overselling. Not to mention then having to invoice for more shipping.

Zor-Elle Fabrics - House of Dots
United States
About 1 month using the app
BestApper replied March 2, 2022

Thanks for writing your review for Mergify!
We apologize for any inconvenience that our app made for you. Our support team has contacted you for more elaboration on these problems, so we can solve these issues for you.

Generally speaking, You have stated two matters:

1. "items being restocked and overselling"

2. "having to invoice for more shipping"

Regarding the first one, when you merge orders, Mergify archives the original orders and makes a new combined test order that neither increases nor decreases any product's inventory quantity.

For the second matter, the overall shipping cost is usually lower than the sum of the original orders ones.

We would really appreciate it if you elaborate more on these problems, so we can solve them together as soon as possible!