Mergify: Merge, Combine Orders

Mergify: Merge, Combine Orders

Reviews (30)

Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 17% of ratings are 1 stars
December 8, 2024

Mergify has helped us reduce shipping costs significantly by merging orders. We love that we can manually select which orders to combine or automate the process with custom rules. It’s a huge time-saver and allows us to pass on savings to our customers.

TechWraps & Tunes
United States
3 days using the app
December 6, 2024

Tailor Mergify’s merging process to suit your unique needs and preferences.Mergify helps you create a more efficient workflow while keeping your customers happy with faster, consolidated shipments and lower shipping costs.

Smart Deals
United Kingdom
2 days using the app
December 8, 2024

The merging suggestions feature is fantastic! Mergify automatically suggests orders to combine, and I can customize the process to suit our needs.

Chic Charms Jewelry
United States
3 days using the app
December 5, 2024

Set up customizable rules to automatically merge orders as they come in. No need to worry about manually managing every order.

Pawfect Presents
United States
1 day using the app
December 6, 2024

Recalculate shipping costs according to your store’s rates and refund any unused shipping fees, ensuring that you only pay for what you need.

Bark Avenue
Australia
2 days using the app
December 6, 2024

Merging orders won’t affect your inventory or sales data, so your business continues to run smoothly.

Blizzard Bliss
United States
2 days using the app
Edited September 14, 2024

Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app...
update week later the issue, still not solved, customer service is almost not responding, it looks this app is not being managed, which is a pity as it is a must needed feature

Koss Design
Ireland
16 days using the app
December 5, 2024

Tailor Mergify’s merging process to suit your unique needs and preferences.

Joss Insights
United States
1 day using the app
July 11, 2024

Two issues with Mergify:

1. I decided to try the free plan, which promised ten free merges a month, as my business is quite small, of course with the intention/hopes of growing my business and funding a paid plan down the road. They changed, with no notice, to five total free merges. While that is their prerogative, I feel it's misleading to rope customers in and then change the terms so drastically.
2. The way Mergify merges orders is that it creates an entirely new order out of the merged orders. So if you are trying to merge to existing orders (let's say, order #1 and order #2) it creates an entirely new order, Order #3. When it does this, it leaves order #1 and order #2 marked as unfulfilled. Older orders should automatically be marked as fulfilled. I had a customer place two orders back to back through my linked Facebook shop, and I used Mergify to merge them, so the customer could save on shipping. It created a new, third order, as mentioned above. I fulfilled that new third order and the customer received. However, Facebook was still showing that Orders #1 and #2 were unfulfilled, and it wound up cancelling them and pulling funds from my account to refund the customer, even though I had proof that the customer had received her items. This is ridiculous. Trying to manage this is way more trouble than its worth.

Mergify created more problems for me than it solved so I can't recommend it.

Take My Hand apparel
United States
8 months using the app
May 16, 2024

App works well for us, however communication/customer service is absolutely horrendous. Twice now I've waited several days, I think a week one time, for a response or solution. I've emailed and I've used their chat on the app. Crickets.

Polish Pickup
United States
Over 1 year using the app
BestApper replied May 19, 2024

Hi
Thanks for your feedback. We're happy Mergify works well. I'm sorry for the poor support experience. We're answering merchant questions, helping them set up Mergify for their stores, and adding features per their request. We always try to be better.