Reviews (28)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 11% of ratings are 1 stars
April 7, 2024

Deceptive "Free" Plan is More Like a Limited Trial

I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store.

However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase.

Here's why I'm leaving a 1-star review and uninstalling Mergify:

The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service.

I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.

Palkhi Fashion
United States
9 months using the app
BestApper replied April 9, 2024

Thank you for sharing your concerns. We’re sorry for the confusion caused by the change in our free plan. To address this, we’re reverting to the original plan for users like you who joined us before the adjustment. This change was not intended to mislead, and we regret not communicating it more clearly. Your feedback is crucial in helping us improve. For any further assistance or queries, please don't hesitate to contact us.

Edited February 26, 2024

Bait and switch... Halfway through my 10 free merges, they changed it to 5 free merges

Edit: (I wish I could attach screenshots as proof)
Mergify reached out to try to convince me to change this negative review in exchange for more free merges. They also admitted via email that they DID halve my number of free merges, which stands in contrast to what they typed under my public review:
”Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.”

Barkley
United States
4 months using the app
BestApper replied February 26, 2024

TLDR;
Mergify works with all stores to help them test and setup the app for their store. This may include extending free merges for more testing. We never charged Barkley-ware. It seems that Barkley-ware's only issue is that we limited the free plan. Free plan is meant for setup and testing, and after more than two years we changed it to offer better services to our paid customers.

You can read more below if you have time!

**********Original Response************
Hi,
I hope you're doing well.
We are a bit confused by your review. Since Mergify started, it always offered 10 free merges on the Starter plan. After more than two years, we changed the free tier plan to offer better services to our customers.

Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.
It also may suggest that we employ tactics to overcharge users. This is also not the case. This was a simple change in the free tier plan.

We would love to communicate and resolve this misunderstanding.
**********************

**********Update**********

Let's take a step back!
Barkley-ware installed the app in October 2023. After installation, they activated the free plan. At that time, Mergify offered ten free merges. Barkley-ware did their first merge ten days before leaving this review. By the time they wrote this review, Mergify had completed six free merges for Barkley-ware. A couple of days before this review, Mergify reduced the number of free merges for all free plans to five free merges.

The change in the free service seems to be the main issue.

Barkley-ware was never charged by Mergify.

We reached out and wrote the initial response to the review. They demanded that we change a line in our response. We were never given an explanation on the "Bait and switch..." part of their review. The other part of the review "Halfway through my 10 free merges, they changed it to 5 free merges" is correct. We did reduce the free merges.

"Mergify reached out to try to convince me to change this negative review in exchange for more free merges.": Since you took issue with the reduction of free merges, we did offer to restore your free merges. We also offered you free merges if you need to continue testing our service.

"They also admitted via email that they DID halve my number of free merges": This is correct. We admitted this in the original response: "After more than two years, we changed the free tier plan"

"which stands in contrast to what they typed under my public review": In the first paragraph of our response we accepted that we changed the plan. We explained this to Barkley-ware. We meant that we didn't reduce the free merges to charge Barkley-ware without them knowing.

March 1, 2022

Do not recommend this app if you have a high volume of orders. Orders being merged, but then items being restocked and overselling. Not to mention then having to invoice for more shipping.

Zor-Elle Fabrics - House of Dots
United States
About 1 month using the app
BestApper replied March 2, 2022

Thanks for writing your review for Mergify!
We apologize for any inconvenience that our app made for you. Our support team has contacted you for more elaboration on these problems, so we can solve these issues for you.

Generally speaking, You have stated two matters:

1. "items being restocked and overselling"

2. "having to invoice for more shipping"

Regarding the first one, when you merge orders, Mergify archives the original orders and makes a new combined test order that neither increases nor decreases any product's inventory quantity.

For the second matter, the overall shipping cost is usually lower than the sum of the original orders ones.

We would really appreciate it if you elaborate more on these problems, so we can solve them together as soon as possible!