Reviews (30)

Overall rating
Counts per rating level
  • 77% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 13% of ratings are 1 stars
May 16, 2024

App works well for us, however communication/customer service is absolutely horrendous. Twice now I've waited several days, I think a week one time, for a response or solution. I've emailed and I've used their chat on the app. Crickets.

Polish Pickup
United States
Over 1 year using the app
BestApper replied May 19, 2024

Thanks for your feedback. We're happy Mergify works well. I'm sorry for the poor support experience. We're answering merchant questions, helping them set up Mergify for their stores, and adding features per their request. We always try to be better.

March 1, 2024

Gross, they switched to 5 total merges and now you have to sub for $10 a month for 35 total, then it incrementally gets more expensive the more you use it. I'll take my Netflix subscription elsewhere; thank you

United States
Almost 2 years using the app
BestApper replied March 6, 2024

I hope you're doing well.
Mergify saves stores time and money. With Mergify, merchants can efficiently merge orders and save money on multiple shipping labels. We try to provide the best service for our customers. After two years of offering a comprehensive free plan, we decided to limit it so we could focus on our paid customers.
The free plan is for testing the app and finding the best settings.

We're more than willing to extend the free merges for any store if they need more to complete their tests and setup.