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Save time and money by merging orders! Automatically combine orders with full control!
Mergify helps you reduce shipping costs by merging orders into one shipment. Merge orders manually, approve Smart Suggestions, or set up automatic merging. Merged orders won’t affect store inventory, analytics, tax, or sales data. View merge history and undo merges if needed. With flexible options, tailor Mergify to fit your unique fulfillment workflow. Fulfill original orders, refund extra shipping costs, send tracking numbers, notify customers, calculate merged order shipping cost, and more!
- Merge multiple orders into a new order and ship it once - saving time and money!
- Merged orders won't mess up inventory, analytics, sales or tax data.
- Automatically merge orders daily, weekly, or instantly, with full control.
- Smart Suggestions group same-destination orders so you can quickly merge them.
- Calculate shipping cost based on store rates and refund the extra shipping cost.
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
- Vanga AI • Upsell Assistant
- Shipstation
Categories
Order updates
Order management
Pricing
Starter Plan
Free
- 5 FREE merges
- Manual merge
- Limited Smart Suggestions
- Usage history
- Customer notification
Basic Plan
$9.99 / month
$0.3 per merging after 35 free mergings
- 35 FREE Merges per 30 days
- Manual merge
- Unlimited Smart Suggestions
- Usage history
- Customer notification
Advanced Plan
$29.99 / month
$0.2 per merging after 100 free mergings
- 150 FREE Merges per 30 days
- Manual merge
- Unlimited Smart Suggestions
- Usage history
- Customer notification
- Automatic merging
Professional Plan
$49.99 / month
$0.15 per merging after 350 free mergings
- 350 FREE Merges per 30 days
- Manual merge
- Unlimited Smart Suggestions
- Usage history
- Customer notification
- Automatic merging
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (42)
I used this app last year with no problem to combine orders together. This year though, the merged orders are saying that I either owe the customer a refund or that they owe me. Now I'm afraid that when I fulfill an order that it's automatically refunding (which I owe no refunds on) and sending customers invoices for what they owe (although they owe nothing) because I've had a couple customers pay the fee. I've reached out for help and no one has answered my emails.
EDIT to change to 1 star because I've most definitely been in contact, 3 times actually and only got one reply from someone saying they were looking into it and nothing back. You need to work on your customer service!
Hi there,
We’re really sorry to hear about your experience and completely understand how disappointing this must be.
After checking on our side, we haven’t found any recent messages from you — it’s possible there was a technical issue. Please accept our sincere apologies. We definitely want to help and make things right for you.
Currently we are working on your issue to fix it as soon as possible.
Best,
Mergify Support Team
UPDATE: Thank you for updating your review. We sincerely apologize for the delays in getting back to you. That’s not the experience we want to deliver, especially to a returning user who’s trusted our app before. We agree — this needs urgent attention.
We've gone back and checked again. It looks like your case may have been unintentionally delayed in our queue, which is not okay and something we’re now reviewing to prevent from happening again.
Please know that your issue is now being prioritized by our team. We’ll follow up directly by email shortly to help you get this resolved as quickly as possible. If there’s anything else you’d like us to focus on, feel free to respond there or reach out again at support@mergify.app
Thank you again for your patience and for giving us the opportunity to make this right.
Update: Finally received some prompt support after leaving a review. I was told I had to fulfill the original orders to fix my inventory. Tell me, why is it that this is not the default setting? I read through all of your documentation and did not find anything that stated I needed to do this. I only found out about it after reading through reviews and finding that someone else was having this same problem and that I had to manually fulfill the original orders as well as the merged order. If this is the intended order of operations, then it needs to happen by default so that it doesn't confuse your customers.
Old Review: Whatever changes that have been made recently are causing inventory problems for me. The original orders are left with "Committed" inventory, while the merged order is fulfilled. I requested help but haven't received a confirmation that my help request was received or an email back. This app is messing up my shop.
Thanks for updating the review, and for the feedback.
We responded to your question within 24 hours, though I suspect our email was flagged as spam.
We’ll update our documentation to better highlight this point.
We do offer three different ways to fulfill original orders, all explained during onboarding and in the settings tooltips.
Mergify doesn’t fulfill original orders by default because automatic fulfillment can be disruptive for some stores. On the other hand, leaving items in “Committed” status is much safer—since committed inventory isn’t considered “Available,” there’s no risk of overselling. That’s why we leave the choice to our users.
We hope you can see the value Mergify provides, and we’re always working to improve.
There are frequent issues, and it’s unfortunate that customer service hasn’t replied.
Update: Despite their public comment claiming they’ve been in touch, we have still received no response. We’ve contacted them through multiple channels email, support requests, etc. and heard nothing back. It seems they only respond to public reviews to save face. Worse, the app live chat has now been removed or disabled, making direct communication impossible. We are experiencing the same issue across multiple stores, so this is clearly not an isolated case. Please be cautious and avoid using this App.
Hi there,
Thank you for your feedback — we’re really sorry to hear that you’ve had a frustrating experience. We value you as a long-time user, and it’s disappointing to learn that we've let you down.
We just want to clarify that we are in touch with you and have been communicating. If there was any delay in our responses, please know it was unintentional and likely due to a reasonable reason on our side.
We’re committed to resolving any issues you’re facing and we are trying to fix the problem in the shortest time.
Thanks again for your continued support and understanding.
Warm regards,
Mergify Support Team
UPDATE: Thank you for updating your review. We're truly sorry to hear this and we completely understand your frustration — your experience is far from what we aim to provide.
We want to clarify that we’ve done our best to check for any incoming messages from your account across our support channels. It’s clear that something has gone wrong in the communication process, and for that, we sincerely apologize.
The removal of the live chat was temporary and unintentional in terms of cutting off communication — it’s being re-evaluated now based on feedback like yours.
We genuinely care about resolving your issue. If you’re open to it, please reach out again at support@mergify.app and mention this review — we will make your message a top priority.
Thank you for your honesty and for helping us improve. We take every message seriously, whether public or private.
This app helped us solve a big issue during our sale events. Customers often place two or three orders back-to-back, and with Mergify, we’re now able to merge them before anything ships out. Not only does it save money, but it’s a better customer experience too.
Hi there,
Thank you for your kind words! We’re thrilled that Mergify has helped streamline your sale events and improve the overall customer experience. Our goal is always to make order management as smooth as possible for merchants like you. If you have any other feedback or features you’d like to see, please let us know. Happy selling!
Best,
Mergify Support Team
We love how Mergify doesn’t just blindly merge orders — it actually gives us control. You can decide how long to wait between orders, which customers are eligible, and more. It’s smart automation, not just automation for the sake of it. Worth every penny
Support
App support provided by BestApper.
Resources
Launched
September 20, 2021
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