Mergify: Merge, Combine Orders

Mergify: Merge, Combine Orders

Built for Shopify
Free plan available
Rating (3.7)
Reviews
Developer

Highlights

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin

About this app

Launched

September 20, 2021

Languages

English

Works with

Vanga AI • Upsell Assistant

Save time and money by merging orders!

Mergify helps you merge multiple orders into one order to reduce unnecessary shipping costs. You can combine orders by choosing them manually, or setting up rules to do it automatically. There is also a list of suggested orders for merging that you can choose from. You can customize Mergify's merging process according to your needs. Merged orders won't disrupt your analytics, and you can shape the final order with a wide range of options.

Mergify helps you merge multiple orders into one order to reduce unnecessary shipping costs. You can combine orders by choosing them manually, or setting up rules to do it automatically. There is also a list of suggested orders for merging that you can choose from. You can customize Mergify's merging process according to your needs. Merged orders won't disrupt your analytics, and you can shape the final order with a wide range of options. more
  • Select orders manually and merge them into an order or a draft order.
  • Combined orders won't affect your inventory and sales.
  • Get merging suggestions.
  • Automatically merge orders based on your defined rules.
  • Recalculate shipping cost based on store rates and refund unused shipping cost.

Pricing

Starter Plan

Free

  • 5 FREE merges
  • Manual order merging
  • 5 smart merging suggestions per 30 days
  • Usage history
  • Customer notification

Basic Plan

$9.99/month

$0.3 per merging after 35 free mergings

  • 35 FREE Merges per 30 days
  • Manual order merging
  • Unlimited smart merging suggestions
  • Usage history
  • Customer notification

Advanced Plans

$29.99/month

$0.2 per merging after 100 free mergings

  • 150 FREE Merges per 30 days
  • Manual order merging
  • Unlimited smart suggestions
  • Usage history
  • Customer notification
  • Automatic order merging

Professional Plan

$49.99/month

$0.15 per merging after 350 free mergings

  • 350 FREE Merges per 30 days
  • Manual order merging
  • Unlimited smart merging suggestions
  • Usage history
  • Customer notification
  • Automatic order merging

Starter Plan

Free

  • 5 FREE merges
  • Manual order merging
  • 5 smart merging suggestions per 30 days
  • Usage history
  • Customer notification

Basic Plan

$9.99/month

$0.3 per merging after 35 free mergings

  • 35 FREE Merges per 30 days
  • Manual order merging
  • Unlimited smart merging suggestions
  • Usage history
  • Customer notification

Advanced Plans

$29.99/month

$0.2 per merging after 100 free mergings

  • 150 FREE Merges per 30 days
  • Manual order merging
  • Unlimited smart suggestions
  • Usage history
  • Customer notification
  • Automatic order merging

Professional Plan

$49.99/month

$0.15 per merging after 350 free mergings

  • 350 FREE Merges per 30 days
  • Manual order merging
  • Unlimited smart merging suggestions
  • Usage history
  • Customer notification
  • Automatic order merging

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

10 reviews

Overall rating
3.7
Counts per rating level
  • 60% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 10% of ratings are 2 stars
  • 20% of ratings are 1 stars
January 4, 2024

We used this app for only about 2 months and I want to say that the app is very good. Support is maybe a 4 out of 5 just for reaction time. Once in touch the support was quality.
We made a change to our order flow that eliminated the need for the merge but I can say that if I would have found this app sooner it would have saved me a lot of time and money.

CUDDLY
United States
4 months using the app
BestApper replied January 7, 2024

Thanks for the positive review!
You guys are doing a great job in CUDDLY. We are proud to be part of your journey.

Edited December 5, 2023

Im leaving my previous review below because it might be helpful for those facing the same issues. Originally i thought the app was bad, but I've spoken with the team since then and they have clarified some of the issues. But never the less i think some work needs to be done to explain these issues to clients when they open the app. There should be some kind of explanation to everyone about these points.

Nevertheless, all the issues have been resolved and the app works well. The team IS helpful once you get a hold of them and they consistently reach out post-issue to make sure all is going well. Very much appreciated.

===========

Anyway, after the initial install, I tried my first merge! Exciting, looking forward to saving some time. Well, I decided to merge 5 orders. The system worked well, merged all orders created a NEW order for everything and archived previous orders. BUT IT RECHARGED MY CLIENT FOR ALL THE ORDERS AGAIN.... it was close to a 500$ Charge.

(DOES NOT RECHARGE CLIENTS - BUT ALSO DOES NOT IMPORT THE ORIGINAL TRANSACTION DATES INTO THE NEW TRANSACTION)

Elie’s Bows
Canada
About 1 month using the app
BestApper replied November 18, 2023

Thanks for updating your review.

The orders created by Mergify do not have real transactions on them. Mergify CANNOT charge customers again. The transactions on the merged order are meant to give merchants a general view of the aggregated payment status. They are not placed by the customer.

As for Shopify Capital, by default, Mergify creates merged orders in test mode. Test orders have a warning banner on the top of the page that says: "Test order. Your payment gateway was in test mode when this order was created". You can read more about the test orders here: https://help.shopify.com/en/manual/checkout-settings/test-orders
Since test orders are meant for testing, they're ignored by Shopify.

August 29, 2023

Writing this review because of the above and beyond additional service their team has provided to making this app work for us. Mergify has been a game changer for us to allow post-purchase upsell orders merge with their original order so that we can save almost double on our shipping COGS. We had a few deep technical issues that Mergify took the time to help by writing extra code within their app to accommodate. We've seen a significant profit lift by utilizing Mergify alongside a post-purchase upsell program, increasing our AOV while maintaining low shipping costs.

Tenikle
United States
4 months using the app
BestApper replied September 4, 2023

Thank you so much for taking the time to share your experience with Mergify! We're thrilled to hear that our app has made a positive impact on your business operations and profitability.
Your kind words about our team's support mean a lot to us. We're committed to going above and beyond to assist our users.
Thank you for choosing Mergify, and we look forward to continuing to provide value to your business.

Edited August 30, 2023

Edit: Issue with this app was on my network side, after their support reached out to me they help me figure out the issue. Great app and support highly recommend!

Polylush
United States
7 months using the app
BestApper replied August 30, 2023

Thank you for the great review. We're proud to offer the best we can and to be part of your journey.

Edited February 26, 2024

Bait and switch... Halfway through my 10 free merges, they changed it to 5 free merges

Edit: (I wish I could attach screenshots as proof)
Mergify reached out to try to convince me to change this negative review in exchange for more free merges. They also admitted via email that they DID halve my number of free merges, which stands in contrast to what they typed under my public review:
”Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.”

Barkley
United States
BestApper replied February 26, 2024

TLDR;
Mergify works with all stores to help them test and setup the app for their store. This may include extending free merges for more testing. We never charged Barkley-ware. It seems that Barkley-ware's only issue is that we limited the free plan. Free plan is meant for setup and testing, and after more than two years we changed it to offer better services to our paid customers.

You can read more below if you have time!

**********Original Response************
Hi,
I hope you're doing well.
We are a bit confused by your review. Since Mergify started, it always offered 10 free merges on the Starter plan. After more than two years, we changed the free tier plan to offer better services to our customers.

Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.
It also may suggest that we employ tactics to overcharge users. This is also not the case. This was a simple change in the free tier plan.

We would love to communicate and resolve this misunderstanding.
**********************

**********Update**********

Let's take a step back!
Barkley-ware installed the app in October 2023. After installation, they activated the free plan. At that time, Mergify offered ten free merges. Barkley-ware did their first merge ten days before leaving this review. By the time they wrote this review, Mergify had completed six free merges for Barkley-ware. A couple of days before this review, Mergify reduced the number of free merges for all free plans to five free merges.

The change in the free service seems to be the main issue.

Barkley-ware was never charged by Mergify.

We reached out and wrote the initial response to the review. They demanded that we change a line in our response. We were never given an explanation on the "Bait and switch..." part of their review. The other part of the review "Halfway through my 10 free merges, they changed it to 5 free merges" is correct. We did reduce the free merges.

"Mergify reached out to try to convince me to change this negative review in exchange for more free merges.": Since you took issue with the reduction of free merges, we did offer to restore your free merges. We also offered you free merges if you need to continue testing our service.

"They also admitted via email that they DID halve my number of free merges": This is correct. We admitted this in the original response: "After more than two years, we changed the free tier plan"

"which stands in contrast to what they typed under my public review": In the first paragraph of our response we accepted that we changed the plan. We explained this to Barkley-ware. We meant that we didn't reduce the free merges to charge Barkley-ware without them knowing.

About this app

Launched

September 20, 2021

Languages

English

Works with

Vanga AI • Upsell Assistant

Built by BestApper

About BestApper

3.7 average rating

2 years building apps for the Shopify App Store

3706 Densbury Drive, Mississauga, ON, L5N 6Z1, CA

Support

Send a message

mergify@bestapper.com

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