Better Reports gives you instant access to a variety of reports for all functions of your store.
Can I build custom reports?
The app comes with a powerful drag and drop designer to build any report you need.
All the built-in reports were built using that same designer.
Can you build reports for me?
Yes, we will build reports for you for free.
Let us know more about your needs at firstname.lastname@example.org
What data can reports show?
Any data stored in Shopify.
Can reports include custom fields?
Yes, all different types of custom fields are supported:
Can I export/share my reports?
You can download report data as a csv file.
You can also set up a schedule to export any report by email or to Google Drive at your desired frequency.
The frequency can be anywhere between every 5 minutes to every 6 months.
For example, you could send an email with the monthly sales per product on the first day of each month.
Do you handle refunds and partial refunds? What about shipping and discounts?
Yes, all these numbers are available.
Can reports show the Cost of Goods Sold (COGS) and profits?
Not yet, but stay tuned ;)
How long will it take before I can see my reports?
As soon as you install the app, Better Reports will start importing your data and you will receive an email upon completion.
The import can take anywhere between a few seconds and a few hours depending on the amount of data.
Financial transactions are imported last and can take even longer.
We'd love to speed up the process but we're limited by Shopify API call limit policy (2 orders per second).
Luckily, this is a one-time operation only.
How often are reports updated?
Better Reports is always working in the background to keep your reports up to date in real time.
New orders and product changes are typically reflected in your reports within a few seconds.
It may take up to a couple of minutes during high volume spikes.
How long does it take to load a report?
Typically less than a second. Occasionally up to a few seconds.
What kind of visuals are supported?
We support tables, matrices, bar charts, line charts and scatter plots.
How far back can the reports go?
Reports can display any data stored in Shopify, from the very first order to the very last.
Is there a free trial?
We offer a 14-day free trial. Upon installation you will need to accept the monthly charge.
If you uninstall the app within 14 days you will not be charged.
Why does it cost $19.90 for stores on the Basic plan and $299.90 for stores on the Plus plan?
Shopify Plus stores get a lot more traffic and orders. About 25 times more.
We incur significant infrastructure costs to ensure that reports load instantly and are updated in real time.
Shopify Plus customers also have access to additional reports, such as traffic reports (visitors to your web site).
Finally, Shopify Plus customers get in front of the queue for any support request, such as new features, custom reports or issues.
Does it work on mobile/tablets?
Yes, Better Reports works on any device.
Does it support POS?
Yes, Better Reports is fully integrated with the Shopify's Point Of Sale iPad app.
POS users have access to a streamlined interface and you control which reports are visible.
Sales reports can be limited to only show sales that originated from the current location.
There are built-in POS reports such as sales per location, per user, per device, etc...
Will Better Reports impact my storefront website in any way?
Not at all. Better Reports works in the background to build your reports.
It is technically impossible for Better Reports to impact the performance, look or behaviour of your storefront.
Better Reports can read your data but it is not authorized to change anything.
Is my data safe?
We use industry best practices and go above and beyond to make sure your data is safe and secure.
We protect your data like our business depends on it. Because it does.
We are a high traffic store. Can you handle it?
We have many high profile Shopify stores on our platform.
We leverage cloud technology to ensure we can scale indefinitely.
We've aggregated over 8 million sold products so far!
For questions or feedback, please contact us at email@example.com