Reviews (1,178)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to automate and customize complex reporting tasks, enhancing business performance insights and operational efficiency. It features an intuitive interface, scheduling for automated report delivery, and advanced data operations. The customer service team is noted for its responsiveness and skill in quickly creating custom solutions. Merchants appreciate the detailed, accurate, and customizable reports.

February 7, 2025

At first it can seem daunting but once you get to grips with it, the information is very helpful and far better than the standard reporting in Shopify. The team are also always happy to help make custom reports for us and to help explain any reasons why we can't maybe get the exact data we need.

Emile et Rose
United Kingdom
About 4 years using the app
January 23, 2025

The customer support for Better Reports is incredible! If I need a report but I'm having a hard time generating it myself, the team will not only generate the report for me but also walk me through step-by step on how to do it!

Zac's Sweet Shop
United States
Over 4 years using the app
March 6, 2025

I would absolutely recommend this app! The customer service is amazing. If you don't see the report you are looking for, reach out to them and they will either walk you through on how to generate it or they will create it for you.

Premium PromoWorx Inc
Canada
About 4 years using the app
February 13, 2025

App is really easy to use and gives good insight into data. Customer service team are very helpful and quick to respond! Claudia was great at helping me to set up reports. Thank you! :)

UK Needle & Thread Holding LTD
United Kingdom
About 4 years using the app
December 30, 2024

I have used the Better Reports app on multiple websites and most of the time really easy to use the "canned" reports or Modify to fit a specific need.

Customer Service is the best when I have needed extra help. Keanna has been very responsive and provides answers/solutions very quickly.

Incredible Cookies
United States
Over 1 year using the app
January 9, 2025

Highly capable app, and fast customer support. This app is used by several different functions within our organization and everyone gets what they need!

Tupperware US
United States
About 2 years using the app
February 12, 2025

The support team at BR was incredibly responsive and helpful. They just saved me hours (if not a few days) of work and opened my eyes up as to how to make very effective use of BR as a tool, as opposed to constantly struggling with Shopify reporting and endless Excel work. Thanks soo much!!!

Blenders Eyewear
United States
Over 1 year using the app
January 16, 2025

Great reporting, gave me much better detail data than Shopify normally can provide. Also customer support is fantastic, they often respond in an hour and fix whatever I have asked for when I can't figure it out

Roman and Williams Guild
United States
Over 3 years using the app
March 4, 2025

We operate our online cake sales through Shopify. The standard Shopify reports have very limited value for us because customers pay now for a cake that will be made in the future. We have one online store but two physical locations. Shopify assured me that reports by pickup location and reports by pickup date vs. order date are not possible.

I tried a few reporting apps, and Better Reports exceeded all my expectations. Claudia created reports I thought were impossible. Every wild reporting request I threw at Claudia, she delivered faster than I could come up with more. She quickly identified issues and solutions, making the process seamless.

Better Reports assists to utilize the Shopify data for production lists, delivery lists ,accounting entries, management reports, and much more.

Absolutely 5 stars for customer service and an excellent, stable, and flexible product!

Dessert First
Canada
About 1 month using the app
December 18, 2024

Better Reports has a ton of pre-baked reports useful right out of the box, but where they shine is the flexibility to customize and build you own reports. And where they really shine is their customer support. Claudia has helped us build multiple reports and the responsiveness is super impressive!

Purusha People
United States
Over 3 years using the app