Reviews (1,144)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its responsive customer support and customized reporting capabilities, which save significant time on complex tasks. The intuitive interface is easy to use, offering advanced data insights that improve upon Shopify's default reports, including detailed inventory and financial analytics. The automated report scheduling is also appreciated. Despite its cost, many feel the app provides good value due to its extensive features.

November 20, 2024

Amazing customer service!! They will help you create custom reports based on your needs and ideas. Really amazing product that I would recommend to anyone.

Brooklyn Museum
United States
Over 3 years using the app
October 2, 2024

Amazing app and the best and most important part: the customer service is AMAZING and HUMAN! There is no chatbot you have to get through, you just go straight to a human who is VERY VERY knowledgeable on how the app works. Claudia is who I have worked with and she is so so so helpful! Thank you Claudia and the better reports team.

Angel Competition Bikinis
United States
Over 5 years using the app
October 30, 2024

Claudia is more than helpful with explaining Better Reports and has a patient tone while learning. They put together extremely helpful reports for me!

Funny Face Bakery
United States
Almost 4 years using the app
October 17, 2024

A powerful and easy to use report tool. You can start with one of the built in reports and easily save it as a custom report and redesign it in the way you want. The support is amazing. I reached out to them when I needed help with a report. I got a very swift response from Claudia who created a new version of the report where she adjusted it just the way I needed it, and also posted a very instructive and enjoyable video.

HENMARK
Sweden
5 months using the app
October 16, 2024

Better Reports provide top notch service. They are always prompt at replying to queries and can always build the custom reports we require. Excellent app!

Evoo Quality Foods
Australia
Over 6 years using the app
October 16, 2024

Great service. Support ticket was answered in a few hours and the report update I needed was perfect.

Bert & May
United Kingdom
Over 3 years using the app
November 19, 2024

Excellent support team - they have helped me with so many custom reports & always reply quickly!

Interior Icons
United States
Over 2 years using the app
November 11, 2024

Best Shopify app available. With this app I’m able to create super cool and helpfull reports. Also great thanks to Claudia from support for helping me out customizing the reports.

Compoziet
Netherlands
10 months using the app
September 13, 2024

It seems more powerful that we'll ever need, but still usable. Support is top notch. On the expensive side, but you get your money worth if you use it.

Steven Slate Audio
United States
About 3 years using the app
November 25, 2024

Well what can I say. I needed to calculate fulfilment company commission based on sales which was at different percentage levels per product type and also user group. We had 4 user groups. I managed to achieve a part solution but then had to ask for support. I was amazed that within 24 hrs a custom solution was created which works exactly as we need. Ciara in support was so helpful and nothing was too much trouble. Been using the app for around 1 week now and have created several other solutions which simply aren’t possible using Shopify default reports, including inventory management. Some of which required further customisation by support which again was no trouble. All reports are now scheduled to send on the required dates for full atomisation. Cant recommend the app enough. A real bargain compared to the amount of time saved.

Essential Oils Direct
United Kingdom
5 days using the app