Reviews (1,172)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to automate and customize complex reporting tasks, enhancing business performance insights and operational efficiency. It features an intuitive interface, scheduling for automated report delivery, and advanced data operations. The customer service team is noted for its responsiveness and skill in quickly creating custom solutions. Merchants appreciate the detailed, accurate, and customizable reports.

January 22, 2025

I want to commend the team at Better Reports for their outstanding service, especially Ciara, who went above and beyond! She built complex, custom reports tailored perfectly to my needs.

Not only are her technical skills remarkable, but she also provided fast, professional, and incredibly efficient service. Ciara demonstrated a deep understanding of my requests and was extremely responsive, making the entire process smooth and enjoyable.

Thank you to the entire Better Reports team, and especially to Ciara, for their commitment to excellence. I highly recommend their services to anyone looking for powerful and customized reporting solutions!

Shop Santé
Canada
2 months using the app
February 6, 2025

Sometimes I can't find what i'm looking for. Building your own reports is possible, but not the easiest. After reading through the reviews. I read the support can create almost anything for you. And yes for sure, they did that.

Awesome and very quick support!

Matriks
Belgium
About 1 month using the app
January 16, 2025

Fabulous reporting app, really easy to use - it's accurate, configurable & bring a new depth to the data we collect in Shopify.
The responsiveness of the Better Reports team is incredible - they've already created a number of bespoke reports for us, which has made a huge difference.

Glo Skin Beauty UK&I
United Kingdom
7 months using the app
November 20, 2024

Amazing customer service!! They will help you create custom reports based on your needs and ideas. Really amazing product that I would recommend to anyone.

Brooklyn Museum
United States
Over 3 years using the app
December 4, 2024

Better Reports should work with Stripe to ensure that there is a complete set of data. Stripe populates a field that allows mapping of orders back to Shopify. It does not provide the same reference for refund transactions.

As a Result, the field needs to be manually populated after researching Stripe refunds to identify the appropriate reference.

Elmhurst 1925
United States
Over 2 years using the app
January 2, 2025

Simply the best app we have purchased to help us display our Shopify Online Store data. Great customer service! They had our report layout done in minutes and we were on our way! We highly recommend Better Reports to all of our Shopify friends!

Chief Rob Herrington
Wintersville Fire & Rescue
Wintersville, Ohio

Wintersville Fire & Rescue Master Raffle Site
United States
About 1 month using the app
December 4, 2024

Better Reports is an excellent and affordable application designed to provide helpful KPIs. I was working with a very expensive product beforehand and was nervous to switch over, but it's been a breeze. The best part about this platform though is the customer service (Keanna - you are a rockstar!) They were so helpful and patient and that is something hard to find on some of these other platforms. HIGHLY RECOMMEND

Outdoor Voices
United States
About 2 months using the app
January 13, 2025

Absolutely essential for any small DTC business, its like having a data science team at your disposal. Nothing is off the table, they are always will and able to help with any of my niche needs.

They also have the best support team in the space. Big shoutout to Claudia and Keanna!

Electric Picks Jewelry
United States
About 1 month using the app
February 24, 2025

This is by far the best reporting app out there! And don’t even get me started on the customer service—Keanna is amazing. She guided me through the entire process of creating and scheduling the report, making everything so much easier. Truly outstanding service!

Coventry Pavilion
Australia
6 days using the app
February 11, 2025

The customer support on this app is the BEST. I know that I will get a quick reply with the answer I need.

Heidi Garner Studio
United States
4 months using the app