Reviews (1,112)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to save time and enhance data management through its custom report creation capabilities, which are essential for strategic decision-making and improving efficiency. The app also offers automated report scheduling and swift delivery of detailed reports to various departments. Additionally, its customer support is frequently praised for being responsive and effective, often resolving queries within 24 hours and providing detailed guidance on customizing reports to meet specific business needs.

Edited February 9, 2024

Kind of challenging to use, and expensive (pricing is based on your shopify plan, not usage of the app itself-- kinda wild) but support is both responsive and helpful

Also they could fix the load times of complex reports, especially for the amount we pay

EDIT: their support kindly fixed the loading time issue by restructuring the report, working great now

MASA Chips
United States
6 months using the app
April 16, 2024

super responsive, great help with custom reports

Garden Club Council of Winston-Salem/Forsyth County
United States
3 months using the app
March 22, 2024

Better Reports has been extremely helpful in understanding my store data where Shopify Reports is lacking.

Also, I can't say enough about their customer support. They are prompt to respond and very helpful to build reports that I didn't even think were possible.

Better Reports has helped me understand my store data better than ever before.

Tea Runners
United States
5 days using the app
February 27, 2024

Amazing app. I have been struggling with excel sheets since I started my business and have searched for a solution. Came across Better Reports and experimented with it and couldn't be more satisfied. Any reports you need to analyze your business is available at your fingertips and its very simple to use. The customer service is on point and they even gave me some more ideas how to better use the app. The options are limitless with what you can do with Better Reports!!! Amazing.. am very happy and now I don't have to spend hours using excel sheets... info is available at the click of a few buttons!

CURVY BEAUTY TT
Trinidad & Tobago
About 1 month using the app
January 24, 2024

Keanna D helped me build a custom report in a matter of minutes. It's exactly what I needed for a complex project. Fantastic service. Thank you.

Tennant Products
United States
Over 3 years using the app
March 26, 2024

Very useful. Simplified my life and saved me hours of work.

Would be useful to add the option to classify data by years (now I could only do months).

Thanks for creating this app!

Believe Athletics
Spain
4 days using the app
March 18, 2024

Both Keanna and Rishika were very helpful. They were able to create the exact report I needed in a very timely manner.

Leinie Lodge
United States
9 months using the app
April 17, 2024

Quickly understood my request and compiled the report I needed fast.

Kinder Surprises Antiques
Canada
16 days using the app
April 9, 2024

Best customer service ever. Fast. Responsive. Knowledagebale. What else could you ask for?

JOCKO FUEL WHOLESALE
United States
About 1 month using the app
October 25, 2023

We originally downloaded Better Reports to schedule & distribute reports to emails that don't have access to Shopify. Our team has greatly benefited from from this feature alone and beyond. Not only is it able to run detailed reports by location, device, user, product department, payment type, etc...but it can also link different Shopify stores to view a single report from both stores. Their customer service is excellent and has helped quick turn reports (tables AND graph reports) with continued flexibility. It does have a little bit of a learning curve....but since our current business lacks a robust IT or analytics department, Better Reports has become one of my favorite apps.

OpryShop
United States
4 months using the app