Reviews (1,112)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to save time and enhance data management through its custom report creation capabilities, which are essential for strategic decision-making and improving efficiency. The app also offers automated report scheduling and swift delivery of detailed reports to various departments. Additionally, its customer support is frequently praised for being responsive and effective, often resolving queries within 24 hours and providing detailed guidance on customizing reports to meet specific business needs.

December 24, 2020

Better Reports is FANTASTIC and really helps us understand our business. Keanna helped us write some reports that dive deep and they were very responsive. Highly recommended!

WRAY
United States
1 day using the app
August 19, 2020

Quick response, solving a long standing reporting issue unique to my business model associated with the Zapiet app we use! Awesome! Now to solve the pdf export orientation and it'll be perfect!

UMINONO
Australia
1 day using the app
December 5, 2023

After trying so many apps - I found one that fits all of my business needs and the support I was given to create a custom report was amazing!

Houston Habitat ReStore
United States
1 day using the app
January 12, 2021

Just installed this, quick and easy. Also very quick and to the point assistance from customer service to set up exactly what I needed. Recommended!

Rune Grammofon
Norway
1 day using the app
May 16, 2017

Can I rate it 10 stars? This, by far, is one of the most intuitive, robust apps I have every used in Shopify after developing four sites for various clients. While there are dozens of thoughtful, well designed, pre-made reports included, the real beauty of this product is the custom report function. I can't say enough about the flexibility and ease of use. All of the data is there, including original order-level line item data. Creating reports is as simple as drag and drop and you can create a variety of report types including matrix and charts.

The customer service is unparalleled and when I identified a need, it was incorporated in the the app by the next day. His email said it had value for all his clients so he was happy to get it done quickly. Now that, is service.

If you are concerned about the cost of the app I can tell you from experience it is far more powerful than the custom report function Shopify offers in its $299/mo version...so go for the lower version of Shopify and supplement it with this app...it is worth it! Great job Clement!

Jazz Night School
United States
1 day using the app
March 26, 2021

This app makes very detailed reports very easy. The customer support is also right on point and very responsive.

The Center, Palos Park
United States
1 day using the app
December 21, 2022

Great app and great support from the team. Would recommend it to anyone looking for better reports for their store.

Teach Solas
Ireland
About 23 hours using the app
Edited December 30, 2020

I needed an app to help me with simple sales reports, Better Reports saved the day - within a few minutes of installing it I had exactly what I needed, plus their customer service is the best. I asked some questions about a custom report and within 30 mins they had set this up for me. Money well spent, couldn't rate this highly enough.

Divine Savages
United Kingdom
About 23 hours using the app
March 11, 2019

Super fast support and reports that make life SOOOOO much easier. No need for annoying Shopify exports and complicated formulas!

BoxHill
New Zealand
About 22 hours using the app
October 2, 2023

I needed a custom report created and Rishika was quick to respond and create that report for me. Just downloaded this app yesterday, and the customer service has been great so far.

SPCP.ORG
United States
About 21 hours using the app