Reviews (1,030)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its advanced, customizable reporting capabilities that enhance business performance and support data-driven decisions. Features like separating unfulfilled and fulfilled orders and calculating sales commissions are particularly useful. The ability to schedule reports boosts automation and efficiency. Customer support is praised for its responsiveness and effectiveness in educating merchants on report generation, significantly enhancing usability.

April 15, 2025

Very happy with Better Reports!
It's much easier to use than Shopify's built-in reports, and it gives way more flexibility. The support team is also fantastic—super quick and helpful. It’s made analyzing my store’s data so much easier. Highly recommended!

NAZROM
Netherlands
29 days using the app
March 4, 2025

We operate our online cake sales through Shopify. The standard Shopify reports have very limited value for us because customers pay now for a cake that will be made in the future. We have one online store but two physical locations. Shopify assured me that reports by pickup location and reports by pickup date vs. order date are not possible.

I tried a few reporting apps, and Better Reports exceeded all my expectations. Claudia created reports I thought were impossible. Every wild reporting request I threw at Claudia, she delivered faster than I could come up with more. She quickly identified issues and solutions, making the process seamless.

Better Reports assists to utilize the Shopify data for production lists, delivery lists ,accounting entries, management reports, and much more.

Absolutely 5 stars for customer service and an excellent, stable, and flexible product!

Dessert First
Canada
About 1 month using the app
February 7, 2025

At first it can seem daunting but once you get to grips with it, the information is very helpful and far better than the standard reporting in Shopify. The team are also always happy to help make custom reports for us and to help explain any reasons why we can't maybe get the exact data we need.

Emile et Rose
United Kingdom
About 4 years using the app
May 7, 2025

Amazing app. Super fast and helpful customer service. Really detailed reporting that we rely on. Highly recommend.

Raw Paw
United States
About 5 years using the app
February 12, 2025

The support team at BR was incredibly responsive and helpful. They just saved me hours (if not a few days) of work and opened my eyes up as to how to make very effective use of BR as a tool, as opposed to constantly struggling with Shopify reporting and endless Excel work. Thanks soo much!!!

Blenders Eyewear
United States
Over 1 year using the app
April 22, 2025

The customer service has been especially good. They are really helpful about working with you to build out the reports you need.

Durable
United States
About 1 year using the app
April 30, 2025

Ciara Delaney was very helpful. She responded quickly and resolved my problem. Ciara also seems to be a very nice person.

Uncharted Supply Company
United States
Over 4 years using the app
Edited June 17, 2025

very nice to work with, clear reports and always lightning fast support!

The Finds
Netherlands
Over 2 years using the app
February 28, 2025

Great app that fills the gap where Shopify don't deliver. We use it for all the tax reports to get "Sales by shipping country".

1000skis
Sweden
About 1 year using the app
January 23, 2025

The customer support for Better Reports is incredible! If I need a report but I'm having a hard time generating it myself, the team will not only generate the report for me but also walk me through step-by step on how to do it!

Zac's Sweet Shop
United States
Over 4 years using the app