Reviews (1,166)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its robust data management and performance analysis features. It saves time by automating and customizing reports, useful for inventory and financial analysis, and allows scheduling of reports in various formats. The support team is responsive, often solving issues within 24 hours, and the intuitive interface makes report customization easy. Merchants find the investment worthwhile for its superior features and customer service compared to Shopify's default reports.

January 31, 2023

Very quick response with a custom field which achieved one of my requests.

We are working through another issue as well.

Brad

Karma and Luck
United States
Over 1 year using the app
December 14, 2023

Really great reporting tool and the customer service is second to none.

RIXO ⋆
United Kingdom
Over 1 year using the app
December 28, 2022

This app and its support team are both extremely helpful. It's completely changed the way we pull reports and look at data! The support team responds almost immediately and has never failed to complete a request. They've done everything from building entire reports to creating custom fields to allow us to pull more accurate reports.

Christine Valmy Inc
United States
Over 1 year using the app
August 25, 2023

This app is fantastic, very flexible and the customer service is very fast and outstanding as well. I highly recommend this app.

Cheaper Dental Visit
United States
Over 1 year using the app
Edited July 8, 2020

Their help with creating custom reports is amazing! Really wonderful customer service. The reports are just what we need. Thanks!

D.S. & DURGA
United States
Over 1 year using the app
Edited November 18, 2020

Better Reports has exceeded my expectations. It has a ton of built in variables to use, and can use custom tags on customers or orders. And, in the few instances where I needed help creating a report, or adding custom variables, the team has been incredibly responsive - often same day, and definitely within 24 hours.

CardNow
United States
Over 1 year using the app
Edited April 26, 2021

Best reports app out there.
first, you can schedule report, which save lots of time. i need the same reports every week, so i have created them in 'better report' and i schedule to get them on a weekly basis.
second, great support, always received an answer quickly (often in less than an hour) and their team created new element i needed when they were not there. so flexible and efficient.

Honey & Spice
United Kingdom
Over 1 year using the app
February 1, 2022

Sooo many reports. Reached out about a couple custom reports and very quickly received exactly what I needed. Amazing, thank you!

Sugar Bee Clothing
United States
Over 1 year using the app
September 27, 2022

Claudia is the absolute best! She is prompt, positive and patient. She always comes through for me. Thanks!

Bear River High School
United States
About 1 year using the app
May 21, 2020

This app has made running reports a breeze. I spent hours trying to create a custom report and was unable to do so. I emailed customer service and received a response with a link for the report I needed the following day. A+ service.

Dirt Bike Kidz
United States
About 1 year using the app