Reviews (1,030)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its advanced, customizable reporting capabilities that enhance business performance and support data-driven decisions. Features like separating unfulfilled and fulfilled orders and calculating sales commissions are particularly useful. The ability to schedule reports boosts automation and efficiency. Customer support is praised for its responsiveness and effectiveness in educating merchants on report generation, significantly enhancing usability.

December 22, 2024

They have made us custom reports that revolve around exactly what we need every time we have reached out to customer support. They haven't gotten stumped yet! Quick response time and accurate reporting. Great app!

Teskeys
United States
20 days using the app
October 17, 2024

A powerful and easy to use report tool. You can start with one of the built in reports and easily save it as a custom report and redesign it in the way you want. The support is amazing. I reached out to them when I needed help with a report. I got a very swift response from Claudia who created a new version of the report where she adjusted it just the way I needed it, and also posted a very instructive and enjoyable video.

HENMARK
Sweden
5 months using the app
November 25, 2024

Well what can I say. I needed to calculate fulfilment company commission based on sales which was at different percentage levels per product type and also user group. We had 4 user groups. I managed to achieve a part solution but then had to ask for support. I was amazed that within 24 hrs a custom solution was created which works exactly as we need. Ciara in support was so helpful and nothing was too much trouble. Been using the app for around 1 week now and have created several other solutions which simply aren’t possible using Shopify default reports, including inventory management. Some of which required further customisation by support which again was no trouble. All reports are now scheduled to send on the required dates for full atomisation. Cant recommend the app enough. A real bargain compared to the amount of time saved.

Essential Oils Direct
United Kingdom
5 days using the app
September 13, 2024

It seems more powerful that we'll ever need, but still usable. Support is top notch. On the expensive side, but you get your money worth if you use it.

Steven Slate Audio
United States
About 3 years using the app
January 3, 2025

They created an awesome custom report for my store that allowed us to pack so much more evisiently our products!

Nutterie
Canada
1 day using the app
July 23, 2024

Fantastic and intuitive product on its own, with even better service and attention to helping you understand your problems, provide a solution but equally educate you on helping yourself in the future.

Kirks Folly
United States
About 2 years using the app
April 18, 2025

Great app! Does what it needs to - loved all of the options for filtration and reporting that I didnt get from the default admin

The Test Bakery
Canada
May 12, 2025

awesome support!

Suzuya Patisserie
United States
2 months using the app
April 11, 2025

Fabulous customer service with a great range or reports

Squad Dancewear
United Kingdom
5 months using the app
November 4, 2024

Better Reports has been a fantastic addition to our Shopify! This app has replaced our custom Power BI reports, saving us both time and money. The intuitive interface makes it easy to create detailed, customized reports.

What truly sets Better Reports apart is their exceptional customer service. The support team has been incredibly helpful in guiding us through the report-building process, ensuring we get the most out of the app.

Nutrient Rescue New Zealand
New Zealand
About 1 month using the app