Reviews (1,166)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its robust data management and performance analysis features. It saves time by automating and customizing reports, useful for inventory and financial analysis, and allows scheduling of reports in various formats. The support team is responsive, often solving issues within 24 hours, and the intuitive interface makes report customization easy. Merchants find the investment worthwhile for its superior features and customer service compared to Shopify's default reports.

Edited June 23, 2020

Awesome app with almost unlimited options for making reports! Easy to use and questions are answered promptly. I would highly recommend!

Jordan Fabrics
United States
2 months using the app
February 12, 2020

This is literally the best and most useful app. The reporting goes beyond Shopify reporting and their customer support is stupendous. I email them almost every week asking for a new report to be written and I hear back within 24 hours and sometimes within the hour. Their reporting has been a game changer for my company and they work endlessly to fine tune it until it is exactly to my needs. I had tried numerous reports and when I finally stumbled upon Better Apps I felt like a weight had been lifted. We have many sales channels that Shopify does not have a field to capture in their reports. We use tags. Better Reporting allows me to use these tags in my reports so I am now able to run Wholesale, Trade, POS and Online in separate reports without having to move to an entire separate Shopify for each of them. The reports are also incredibly user friendly, I am now able to make my own if necessary but my Customer Service Expert is always there to help me if I need it. You can also schedule reports to be sent to any team member on a weekly, monthly, quarterly basis. I highly recommend this app!

Kerri Rosenthal
Kerri Rosenthal LLC

Kerri Rosenthal
United States
2 months using the app
January 31, 2019

Wonderful customer service as I needed a custom report. I can’t say enough about their helpfulness and communication.

Spiral Light Candles
United States
2 months using the app
January 10, 2019

Very helpful app, prints every report type you will need! I highly recommend it as Shopify doesn't provide much functionality in reports.

Maritime Madness
Canada
2 months using the app
June 30, 2023

Wow, it's like having a analytics expert on staff! We recently migrated to Shopify POS from Quickbooks POS. I used to spend a lot of time every week pulling multiple reports from QBPOS, combining and manipulating them in Excel to get the info I needed to analyze sales and inventory. Our Shopify rep recommended Better Reports and I'm sure glad she did! It can be a little intimidating at first because there are SO many reports available. I emailed support for help creating a customized sales report and Claudia got back to me quickly and already had it done. So, I asked her for 3 more reports --and they're done. Fantastic! This will save me a lot of time going forward. I highly recommend this app!

Replay Guitar Exchange
United States
2 days using the app
May 7, 2020

It's difficult to put into words how good the customer support is on this app and Kritesh in particular has been outstanding. Having tried another app and wasted 4 weeks of inaccurate reports and poor communication and interpretation of our needs from the other app developers, we chose BetterReports and could not be happier. It is a powerful app that has achieved things we were told were not possible by the other app developers. They are super-quick in replying and we've never had to clarify our requirements beyond the initial request - they've always got it spot on, first time. I cannot recommend it highly enough if you're looking for a reporting tool that meets complex needs and the very best in customer service response.

ColouredBottles
United Kingdom
2 months using the app
October 5, 2022

Better Reports has a ton of useful report templates. It's also easy to make a custom report. When I run into a snag customer service via chat has been extremely quick and helpful. Thanks!

LUX Center for the Arts
United States
2 days using the app
Edited November 9, 2019

Very helpful app, helping us to export our personalized orders properly. Many options available, wonderful team behind the App !
Thank you very much, highly recommended!

Divyno
United States
2 months using the app
December 4, 2018

Very good app, easy to use and with lots of possibilities for making customised and/or automated reports. I contacted support once and my problem was solved within one day.

helen b
Belgium
2 months using the app
July 8, 2020

Terrific app that takes the stock reporting capabilities of Shopify to a much higher level. Support is also fantastic.

Levante Brewing Company
United States
2 months using the app