Reviews (1,169)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its robust data management and performance analysis features. It saves time by automating and customizing reports, useful for inventory and financial analysis, and allows scheduling of reports in various formats. The support team is responsive, often solving issues within 24 hours, and the intuitive interface makes report customization easy. Merchants find the investment worthwhile for its superior features and customer service compared to Shopify's default reports.

April 30, 2021

We've been using the app to create automated reporting for our sales and marketing teams and it has worked great!

Vitrazza
United States
22 days using the app
December 10, 2019

This is the 3rd reporting app I have tried and it is far better than anything I have used. The customer service is extremely quick and helpful in designing the right report to use. The app is very easy to use yourself as well as I caught on within minutes. Highly recommended.

Elon Tile & Stone
United States
22 days using the app
January 28, 2021

I have no doubt they'll get to 5 stars, the only things that warranted 4 stars today were the occasional issues loading changes to reports and the overall visual appeal/user-friendliness. Takes a bit of time to figure your way around, but once you do it's a very valuable tool that works well with other apps. Customer service is top notch as well with speedy, friendly responses to any questions/issues and oftentimes can create the report you're hoping for. Would certainly recommend.

Local Food Supply Co.
Canada
Over 1 year using the app
September 10, 2019

Great tool to get relevant data from Shopify (e.g. new vs returning customers) and integrate it in other platforms (e.g. Datastudio) through daily scheduled reports.

LABFRESH
Netherlands
Over 1 year using the app
March 17, 2021

As an experienced retailer it's been hard to find a no nonsense / intuitive app where you can manipulate data and report on all fields available in Shopify. This is a one stop shop for everything from sales / customer / inventory / margin (and more) reporting. If something isn't available they will add it. The support so far has been outstanding. The app isn't pretty, but nor is excel so I don't mind. It's also not cheap (I'm paying the full subscription) but happy to pay as it's saved so many headaches.

L'COUTURE
United Arab Emirates
21 days using the app
October 18, 2021

I've been using Better Reports for a few weeks now and it's really opened up how we can use shopify reporting and immediately added value and insight into our customer shopping trends. The customisation is huge with this App and really breaks down the walls Shopify put up around it's reporting. What's even better, however, is the support. The response time is incredible and the agents are always incredibly helpful and willing to support on anything, even just as simple as navigation or finding the right measure they already have in. They are also happy to help build reports if you are struggling.

GYM KING
United Kingdom
21 days using the app
October 26, 2021

I've searched for a long time to find an app that lets me build reports with the descriptions and metrics that i am looking for, add filters etc. as you would with a BI system like Oracle. It also allows you to create your own calculated metrics. The only thing I am missing is a guide that has the definition of some metrics. I am especially interested in finding out how to calculate return rates on quantities.

THE GOOD RUN
Germany
21 days using the app
Edited November 4, 2020

I've used Better Reports for two years. They've been responsive to my questions concerning adding Shopify data elements such as PayPal transaction IDs to their report. I highly recommend this report.

ProGrade-Digital
United States
Over 1 year using the app
October 24, 2022

Great custom reporting and really supportive staff. They have been very responsive. I recommend it.

Compline Wine Shop
United States
21 days using the app
August 19, 2022

The app provides deep insights that you won't get out of the box with Shopify Analytics. If you are needing deeper information about your business, products, inventory, etc. This is the solution. Their Support team has been extremely helpful and responsive when we have reached out. Keanna in Support was especially helpful.

Gamer Gadgetry
Canada
21 days using the app