BigBuy ‑ Dropshipping carriers , 46 reviews
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Very good customer support. Problem was solved, and good instructions were provided for fixing the issue.
Dear User,
Thank you for your review!
We are glad to hear that you had a good experience working with us and with our support team.
We remain at your disposal at all times.
See you soon,
The BigBuy team
Desde la tienda de Digisystem doy las gracias a Tommaso por la efectividad y rapidez con la que facilitó y dio solución a la dudas que tenía e hice llegar al departamento de Tech Support de Bigbuy.
Reciba un cordial saludo.
Atentamente Carlos Carrera
Estimado Carlos,
Muchas gracias por su reseña y sus palabras.
Nos alegra saber que valoras muy positivamente la asistencia brindada por nuestro compañero Tommaso, de Tech Support.
Le trasladamos todas tus palabras: ella y todo el equipo de BigBuy siempre estarán encantados de atenderte y de acompañarte en cada etapa de tu experiencia con nosotros.
Hasta pronto,
El team BigBuy
I have upgraded my shopify plan from monthly to annually for the sole purpose of wanting to use bigbuy, but when I open the BigBuy App, I get the same error message, that I have to switch to an annually Shopify Plan to use BigBuy. So, sadly, I still cannot use BigBuy
Dear User,
We are sorry to read your review.
Please get in touch with us here -> https://www.bigbuy.eu/en/contact
We will help you configure the app so that you can sync your shop.
Unfortunately, the annual Shopify plan is required by Shopify to calculate automatically the shipping costs.
Read here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
We remain at your disposal.
Best regards,
BigBuy Team
App is great working great without any problem. easy to use and the team is always avalibel to reach
Dear Schanka,
Thank you for your review.
We are glad to read that you find the app easy to use. Providing exceptional service to our customers is one of our top priorities and we are happy to have met that expectation.
We appreciate your feedback and if you need anything else, please don't hesitate to reach out to us. Thank you for choosing BigBuy!
Until next time,
The BigBuy Team
Ich hab mir das e-commerce angebot gekauft und versuche nun die App mit meinem Shopify Account zu verbinden, was anscheinend nicht funktioniert, da ich Shopify dafür jährlich haben muss, obwohl ich das Angebot bereits gekauft habe.
Dear Solarios,
Thank you for your review.
We are here to help you:
1) The app works with any Shopify plan. With monthly plan, you can synchronize everything, except the carriers' shipping rate.
2) If you have Yearly Plan, but you cannot activate the carriers' shipping rate, please contact Shopify Support and ask them to activate it for your shop.
You can ready more information on this page: https://help.shopify.com/de/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
We kindly remind you that the app is working correctly for the rest of the users and it has no issues.
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On the other side, whenever you need support, you are free to contact us on our website ticket area -> https://www.bigbuy.eu/de/contact
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Lastly, please consider updating the review if we solved your doubt and you finally synchronized correctly your shop.
We remain at your disposal.
Best regards,
Tech Support Department
BigBuy
No recomiendo. No existe coste/beneficio, los precios son más altos de los que se encuentran en el mercado. Las tiendas online, como shopify, solo aceptan si pagas 1 año o un plano avanzado y no gastas menos de 800 euros para tener el servicio de BigBuy, no compensa. Algunos de los pedidos hecho por clientes no fueron entregados y tampoco reembolsados.
Estimado Partner,
Lamentamos mucho leer su comentario.
Nuestro objetivo siempre es el éxito de nuestros clientes, y nos encantaría poder ver su caso más de cerca.
Respecto a Shopify, los requerimientos de planes anuales no son decididos por BigBuy, sino que es la misma plataforma Shopify que los impone, pero le podemos guiar en configurar la sincronización de la mejora forma.
Nuestro equipo de atención al cliente se pondrá en contacto con usted para poder buscar una solución y seguir contribuyendo a su éxito comercial.
Quedamos a su disposición.
El equipo de BigBuy
I have a shopify store and I’m on a monthly plan. I’m not able to install bigbuy app because it’s stating that I need an annual plan. Goofing by the feedback on here you have said that monthly plan can be accepted.
Dear,
Thank you for your review.
We confirm that your app is installed and it's working. If did not contact us yet, please do it and we will help you.
With the monthly plan, our app lets you synchronize:
- Products
- Images
- Stock
- Orders
- Shipment Tracking
On the other side, our app also offers the possibility to calculate automatically the shipping costs.
That is the only feature that require a Shopify Annual plan, as you need to activate third-party carrier-calculated shipping, read more here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
We remain at your disposal.
Best regards,
BigBuy Team
Retailviking From Denmark
Hello BigBuy Support Team,
While setting up our online store, we have installed your (BigBuy - Dropshipping carrier) App to get BigBuy shipping costs on our Shopify store. But the problem is , BigBuy carrier app gives us these shipping prices in Euros but we need shipping costs in Danish krones. Could you guys please guide us, How we can get these shipping prices in Danish krones?
Regards,
Hello!
Thanks for your review.
This App does not have the functionality to offer the price in different currencies, please contact hello@bigbuy.eu and they will help you to find a solution as soon as possible.
Best regards!
Excellent ! Le support est gentil, la réponse est pas toujours rapide, mais elle est 100 % efficace. Je recommande vivement.
Cher,
Merci pour votre évaluation !
Nous sommes ravis d'apprendre que vous avez eu une bonne expérience en travaillant avec nous et avec notre équipe de support technique.
Nous restons à votre disposition en tout temps.
À bientôt.
The BigBuy Team
Hi
great app but when i try to install it on my shopify and select the the different shipping companies it starts getting strange.. all my prices should be in DKK (danish kroner ) but somehow the price dont change from the Euro price.
so for an example, normally it is 8 Euro but when i want to change it to DKK it still says 8 but now in DKK and that is like 1 Euro. but it is still charge the customer 8 EURO ?? can anybody help me ? tried to write Bigbuy without any luck..
Dear Partner,
thank you for leaving a comment for us :)
Here is BigBuy tech support team!
We actually have received a ticket from you and answered to help you, but never got your answer back.
Please contact us again from the following link and we will help you setting up the price conversion rate -> https://www.bigbuy.eu/en/contact#tabpanel3
We will also try to write you again and see if you receive our email this time!
Hope to talk with you soon,
have a great day!
Tech Support Team
BigBuy