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Hello, we have a minor issue with the app, it says we cannot use it since we don't have the annual shopify plan. Help for this issue would be awesome. Thanks in advance.
Dear Contoures,
Thank you for your message.
We are here to help you:
1) The app works with any Shopify plan. The warning it's just because, if you have monthly plan, Shopify does not allow you to use synchronized carrier rates.
If you DO have annual plan, contact Shopify support to request activation of third-party carrier rates calculated at check-out.
Please understand this is not an App configuration, it's Shopify basic configuration.
2) Whenever you need help, you can go to BigBuy contact area https://www.bigbuy.eu/en/contact and write to us, the Tech Support department.
3) If we solved your case, please remember to update your review to 5-stars, as this is very important for us :)
We remain at your disposal.
Best regards,
BigBuy Tech Support
This could be good but it alway lose the connection. Than i can't reconnected it alwasy say no connection and not the right plan
Hello JS PC Shop!
With the new version you should not have any connection problem, if you have any error please contact our customer service through hello@bigbuy.eu so that they can solve it as soon as possible.
Best regards,
The BigBuy team
Oldukça yardımcı olucu bir uygulama arka kısımdaki müşteri başarı ekibi gayet iyi özellikle tommasso çok yardımcı oldu.
Dear Partner,
Thank you for your review.
We are glad to read your comment and we will inform our colleague of your words, sure he will be happy.
We are always available for any doubt or enquiry.
Best regards,
BigBuy
Das ganze Konzept ist super durchdacht, und der Service ist auch super. Schnelle Antworten auf Fragen. Die synchronisation der Produkte klappt auch super, und ist leicht und verständlich einzurichten.
Das große aber.... Ich verstehe es nicht eine Bestellung von Spanien nach Deutschland war innerhalb von 2 tagen da, da dachte ich wow was für eine super Versandzeit. Dann bestellte ein Kunde und nach 5 tagen kam schon die erste Mail: Wo bleibt meine Bestellung? Die Lieferzeit betrug bei dem Artikel ganze 10 Tage von Spanien nach Deutschland, nun wurde das Paket erst 3 Tage nach Bestellung verschickt.
Was ist das für ein komisches Konzept, wenn man auf der Seite einen Artikel in den Warenkorb legt sagen wir Freitags und da steht dann Bestellen Sie heute und wir versenden es am Dienstag. Versand Tage für bestimmte Produkte? Wo wird dann so gearbeitet und ich komme aus der Logistik Branche. In der heutigen Zeit mit Amazon und Co wo Artikel teilweise schon am nächsten Tag da sind so zu Arbeiten. Da muss man schon extreme Dumping Preise anbieten um einen Kunden dazu bewegen nochmals in deinem Shop etwas in den Warenkorb zu legen.
Ich bin schon die ganze Zeit am überlegen wie ich das hin bekomme schnellere Versandzeiten hin zu bekommen, Vielleicht DHL Luftfracht oder UPS Luftfracht, aber da Liegen die Versandkosten bei 20 Euro und wäre nicht mehr tragbar.
Also ehrlich, da solltet ihr als so großes Unternehmen drüber nachdenken die Versandzeiten so zu legen das der Artikel am gleichen spätestens am nächsten Tag zu Verschicken. 10 Tage sind einfach zu lang, hätte ich nicht den Jahresplan gewählt wäre ich schon weg.
Dear Licio,
Thank you for your review.
We are happy to read that you appreciate the functionality of our app.
Likewise, we would like to share with you that we are implementing new projects that will improve the shipping time of the products.
We are working to be able to ship trending products within 24 hours and, on the other side, we are opening new additional warehouses throughout Europe, that will shorten the shipping time, as they will be closer to your customers.
Thank you again for choosing BigBuy.
We are at your disposal for any doubt or enquiry.
Best regards,
BigBuy Team
Internal server error 500 for a few days. Please fix the app so I can continue selling and please add all shipping alternativs too!
Hi Flashbuy,
We're sorry to hear about the problem you've had, there was a momentary server downtime. It is now back up and running again, so you will be able to access the site without any problems.
Kind regards
The worse dropshipping services . They are misleading when they describe their service and they do not refund your hard worked money.
Stay away, they are thieves .
They have described the shipping fees for my clients between £0.91 - £5.44 /KG and they said that their shipping app works with Basic Shopify Annual subscription.
Well, I have tried the service by purchasing something small ( less than 1 kg) and they have asked double for the shipping price . Their app only works with Advanced Shopify Annual. So nothing like they have described. If other people went thru this with this company , lets do something about them. They do not refund my money even thou I have not used their service. I have asked for my refund in the same day when I have signed up.
Dear Partner,
Thank you for your review.
We kindly inform you that our app work with basic monthly Shopify plan too.
On the other side, Shopify, only allows you to have external automated shipping rates, calculated by a third-party app, with a basic annual Shopify plan, but that is not something we can set up in the App.
Please keep in touch with us so we can help you through it.
We remain at your disposal.
BigBuy Team
Bigbuy is a complete scam for dropshippers. They list the products themselves and for a lower sell price than the actual cost they give you. So for example if you want to sell a product from them with a cost of 60 euros ou will see that they sell that very same product for less than the cost price, let's say 58 euros. This means it basically makes no sense to sell their products, they do it themselves already and you would need to outcompete them. Cost me a lot of time to translate their stupid product descriptions and also advertising moneyy until i realized i have no chance to even get even. ABSOLUTE SCAM, STAY AWAY
Dear,
We are sorry to ready your review.
BigBuy is a company that provide dropshipping services and our special prices are only available for paying customers that register as wholesalers, either in dropshipping or b2b shopping.
You can obviously buy our products on our shop for a price lower than your Retail Price, in order for you to earn a benefit and run a business.
We are available to explain more about how our pricing works.
Best regards,
BigBuy Team
Dear!
Thank you for the review! We're delighted that you're happy with our App. Your support means a lot to us!
Best regards,
BigBuy