Reviews (211)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales through effective WhatsApp marketing and automation. They appreciate its user-friendly interface, easy setup, and comprehensive features including customer segmentation and omnichannel capabilities. The support team is noted for being responsive and helpful, particularly with onboarding and troubleshooting. Integration with Shopify and compatibility with Facebook Messenger and WhatsApp API are also valued.

March 5, 2025

Brick Brown
India
About 1 month using the app
Edited July 23, 2025

Great team !!! I have never seen such responsive customer service. The app is very very easy to use, the back-end is refined, awesome. Unrivaled quality, can only earn money with this app. I give another 5 stars to encourage them !!!!

Super équipe !!! Je n'ai jamais vu un service client aussi réactif. L'application est très très facile à utiliser, le back-end est épuré, génial. Une qualité inégalée, ne peut que vous faire gagner de l'argent. Je donne encore 5 étoiles pour les encourager !!

MyCocoonHome
France
3 months using the app
Edited May 20, 2024

Updating from 1 star to 4 stars - Bitespeed team followed back with me and helped me sort out all the issues. increasing the stars because the team was helpful and the product is actually good.

As long as they help their customers in sorting out any issues, i dont mind using Bitespeed.

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One word. Horrible. Their free plan is useless (that is what I tried to use). Their abandoned cart messages show as delivered but customers do not receive them.

The support does not exist. I sent multiple messages on whatsapp and support chat, they have still not responded.

Uninstalled.

Chatpata Chammach
India
About 1 month using the app
Edited March 21, 2024

Had a good experience with bitespeed and Tanul from thier support team was really helpful with setting up.

Divine Harvest
India
3 days using the app
September 1, 2023

We migrated to Bitespeed after using a lot of other Whatsapp Chat clients and it was one of the best decisions for our marketing and customer support activities. It is not just the additional tools that the product offers but the team at Bitespeed is super responsive and helpful and that's what makes it worth every penny. They are ready to help you out even if it's an official holiday for them.

The whatsapp chat bot they have built for us takes care of 99% of our customer queries and they were ready to go an extra mile by understanding our special requirements while creating the same.

Would like to praise Dharana from the team for putting in a lot of extra efforts and working just like our own team member in helping with flows, broadcasts, marketing ideas and almost everything else! The knowledge and inputs shared by her have helped us improved our ROI and she's an asset to have working with us! Also, a thumbs up to Aryan, Aayush, Tanul and Niharika for taking up any issues we raise and resolving them within minutes!

Athlizur
India
2 months using the app
July 22, 2023

We have been using Bitespeed since a year now and have had an amazing experience thus far. Setting up campaigns is quite easy and the support team is super responsive. Highly recommended.

Phab
India
About 1 year using the app
June 27, 2023

Bitespeed is a great platform and has done wonders for our customer experience. The dashboard is great and has many features. The team are amazing and so responsive, there's nothing more we could ask for! Thank you for the great service!

NOMAD
United Arab Emirates
7 months using the app
March 9, 2023

Bitespeed is very easy to use shopify app. Ecommerce owners and marketers should use this app for whatsapp marketing

OmaraDates.com
India
21 days using the app
March 9, 2023

Bitespeed is doing a great job by virtually assisting our clients must say user-friendly and efficient software which captures customers concerns and also promptly assists them with the required information and also would like to appreciate the team efforts Aayush and Aryan I was really impressed with your service attentive, with the knowledge shared and more over you guys have been very efficient have always been prompt in assistance required always ready to help with any concerns Thank you for your support .All the best to you and your team.

Cuddles for Cubs
India
3 months using the app
Edited June 28, 2022

some features need configuration, but aayush solve it to me thanks the app is very good especially for whatsapp api.

Outfitlebanon
United Arab Emirates
About 1 month using the app
June 10, 2022

This app has helped us automate alot of tedious tasks that helps with conversion and we can see the results. They also went above and beyond to help us with our WA API.

Teami Blends UAE
United Arab Emirates
About 2 months using the app
November 11, 2021

Wonderful app! Works like a charm. I thank the support team for guiding and helping me on board the app setup. Thanks

Luxury Swift
India
10 days using the app
October 25, 2021

I use this application for my marketing strategy and this is the first time I use it. The support team will help you to do the setup of the application. They have good services I recommend it to you

Dream Homely
United Kingdom
4 days using the app
October 16, 2021

Decent and easy-to-use UI. Gives you the complete picture of funnels. Also, the Backend team is supportive

Woovly Orders
India
30 days using the app
October 8, 2021

Eu utilizo este app na minha loja, ele funciona de forma gratuita para chat via facebook messenger e whatsapp e diga-se de passagem, funciona muito bem!
Assim que tiver a loja configurada irei testar as outras opções pagas que apresentam um período de teste grátis de 14 dias.
Precisei de atendimento apenas uma vez para saber onde traduzir a mensagem de boas vindas e fui atendido na hora via chat, atendimento excelente! A opção de editar e traduzir estava na minha cara e eu não havia visto.
Recomento 100% este app.

Shocking Pink
Brazil
About 14 hours using the app
Edited October 4, 2021

I used this app to recover abandoned cart and it really helped me in doing so. I would highly recommend this App.

Trendy Libaas
India
3 months using the app
Edited October 2, 2021

I must say the experience is awesome. It really helps to get new customer opt in, aswell as pushes the sales. The features are amazing and the team are really helpful. I wish to come up with more features that can help improve customer expereince. It was quick and easy setup. Really satisfied. Thanks Tanul for all your help. Regards - Team Zizira.

Zizira
India
14 days using the app
September 27, 2021

Great up! Very good features. Excellent support. Been using it for a month and it seems to be working great!

Tipsyfly
India
About 2 months using the app
September 27, 2021

100% satisfied with the customer service! Vidushi is really nice and helping!! she's the best! thank you!

Adepoy
China
13 days using the app
September 22, 2021

I´m starting with an online store and of all the applications I chose this one. I tell you that I found it very good and the attention from your team is excellent.

FITTYSHOP
Colombia
4 days using the app
September 22, 2021

Does exactly as is advertised and works well. The system helped us in customer retention, especially from abandoned cart. The ease of setup is also an added benefit that we really appreciate.

Azani
India
4 months using the app
September 3, 2021

This app is great for abandon cart in your store as well as reaching out to your customers with the discounts and promos to keep them engaged and returning back to your store. It's customizable and very easy to install and use I highly recommend.

Alldayattire
United States
4 days using the app
September 2, 2021

The team and the app is amazing!
Perfect alternative to other costly apps. The team is very helpful and always there to answer very quickly whenever you have a question. I definitely recommend!

Look Love Love
France
About 1 month using the app
September 2, 2021

This app is pretty exhaustive and works great! The team was always there to help us and guide us through in a timely fashion.

Beanly
India
About 2 months using the app
August 31, 2021

Really love this app. Customer service is very good and solve the problem quickly. You will never regret using this app.

Thewaypro
Vietnam
About 1 hour using the app
August 17, 2021

The best application for all type of business. Thank you for all team for the prompt and nice service's.

Billionaire Mall
Canada
About 9 hours using the app
Edited August 16, 2021

me gustaria recibir soporte antes de instalarpor que la use y de verdad me gustaria un soporte es buena huyyyyyyy si buena jejejeje

costurasaccesorios
Colombia
About 2 hours using the app
August 14, 2021

This is my first app review here at Shopify, The app opt-ins are pretty good they cover the most required options to be in good contact with your customers and to recover lost sales opportunities, I like the easy-to-use and simple interface, and with regard to the Support & Service attitude, they're "EXCELLENT" you are covered. I recommend "BiteSpeed Messenger & Whatsapp App" with confidence thank you.

Quran Quotes
Oman
11 days using the app
August 4, 2021

Greate apps, It has many good features that are very helpful to increase my revenue, and it is very easy to use. I have to mention that they provide super good customer service. I love this app and highly recommend it!

nijuju
Hong Kong SAR
About 2 months using the app
July 30, 2021

Very Easy to use app and great customer support. They are also constantly improving which is good part

Flistaa
India
22 days using the app
July 28, 2021

Great app with good supported, Very faster for responded. The application is intuitive and easy to navigate

Blueberry Boutique
India
4 days using the app
May 5, 2021

We have seen great recovery using this plug-in. Easy to set up and reports data accurately. Will try re-order feature now.

Tasty Tales
India
16 days using the app
April 3, 2021

Great app with good supported, I recommerded. Very faster for responded. The application is intuitive and easy to navigate

Leginfi
Chile
About 1 hour using the app
March 27, 2021

Trying this app, contacted the customer support, quick response and very helpful, thank you. All the best

Coockatoo
India
About 1 hour using the app
March 24, 2021

This is the very first app I made a review about, it's great, I like the interface with just the right font size and layout. Support is great too...

Suki Shopper™
Philippines
3 months using the app
March 19, 2021

This app is exactly what I was looking for. I had the chance to chat with Aman, he offers great service and he has great ideas. I recommend this app without hesitation.

Shopywix
Canada
16 days using the app
March 14, 2021

Great team! They helped quickly. They support very quickly in all matters. Great app and team. Thank you so much

Doğal Köy Sepetim
Türkiye
About 4 hours using the app
Edited March 11, 2021

The best application and the best support I recommend with confidence thank you.
I answer any question very quickly

Oficial Print
Romania
35 minutes using the app
March 10, 2021

Great support from Vinayak and the team. Extremely responsive to suggestions and changes. They are a really great group of guys.

Pods de Colores
United States
6 days using the app
March 10, 2021

highly recommended easy to use, it is a fast and effective solution for your store. I am 100% satisfied.

ExpressCrabs
United States
16 days using the app
March 2, 2021

Very pleased with the service as of now. Seems to be working as expected. The beauty about it I can follow up with abundant checkout and cart via What's app and FB

nuBANDS
United States
About 6 hours using the app
Edited February 23, 2021

This app helps me to improve my customer experience. Really great support and amazing team. Easy to install and easy to use. I recommend to all.

Alon Clothing
Spain
About 15 hours using the app
February 15, 2021

helpful ppl, especially Aman Mishra ..Thank you very much for this app!
I recomand to install the app .

Extrachic
Saudi Arabia
About 1 month using the app
February 2, 2021

Good experience with this app and at par with the competition in the market. Service attitude is excellent, your are covered. Go with it!

Shopsster
United States
9 days using the app
January 27, 2021

This was my first go at setting up my store and this app was easy to install, The chat help was great and talked me through everything nothing was to much trouble would highly recommend.

CE digital downloads
United Kingdom
About 1 hour using the app
January 12, 2021

The app works great and I love that it is free. I had 1 question that I messaged them on and Vinayak over there responded right away. Vinayak solved my problem right away and he was very service oriented and friendly. This app is great!

Streetsmartapparel.com
United States
About 2 hours using the app
December 27, 2020

Beautifully created app with really cool features. The support is friendly and will help you if needed. Thank you and keep up the good work! :)

Official Latvian Apparel
Ireland
About 20 hours using the app
November 25, 2020

Amazing app, amazing support team. Vinayak is the man!! He stayed up until 1am to help me with a small coding issue I couldn't figure out. Now everything is working properly and I can get back to business :)

Pyre Fire Tables
United States
1 day using the app
November 20, 2020

Great app features with easy to connect with the store And it’s Pro plan has allowed me collect more data about the customers which enabled me to retarget them by spending zero penny!

milanocaps
Italy
1 day using the app
November 3, 2020

So far so good. I set it up, support was very helpful. I will do an update about the performance later on.

Sylvia's Laden
Germany
5 days using the app
October 28, 2020

easy to use app, User friendly with fast support. Has lots to offer, very useful app if utilized correctly

Holiday Case Place
Canada
2 months using the app