B: WhatsApp, Voice, SMS & Chat

wort experience with Bitespeed team, no reply from account manager or setup team after getting the payment. no proper tracking of conversions, they only show conversions volume and stats, unable to show conversions tracking.

-10/10 — Stay Away From Bitespeed

I would strongly recommend any Shopify store owner to NOT even try Bitespeed.

In my experience, the entire process feels completely different before and after payment. Before payment, the sales team is extremely responsive. Once you pay, you are essentially ghosted.

The abandoned checkout recovery performance was also extremely disappointing. Out of 100 abandoned checkouts, sometimes fewer than 10 customers would receive a call or message. Even when we asked why the numbers were so low, nobody could provide a proper explanation or solution.

The call bot is painfully slow and makes conversations frustrating for customers.

The support experience was equally terrible. Yash, the sales representative, was very active before payment. After payment, he created a group and disappeared. Then came Sunanda, the KAM, whose availability and support were extremely inconsistent. After that, Harshvardhan told us to contact him with any queries, but when actual questions were raised, there were rarely any useful answers.

Then comes the billing part. After one month, the billing team contacted us demanding payment and stated that the dashboard would be locked until the bill was paid. What makes this even worse is that once the dashboard is locked, you can't even properly access your previous metrics and historical data.

We were also told to purchase a Nitro Commerce subscription to identify anonymous visitors. After purchasing it, they couldn't properly connect it with Bitespeed. We ended up having meetings with the NitroX team, which ultimately resulted in a technical ticket being raised with Bitespeed — and still no proper solution.

Overall, it was an incredibly frustrating experience with poor performance, poor communication, poor support, and very little accountability after payment.

My strongest recommendation: DO NOT WASTE YOUR MONEY OR TIME ON BITESPEED.

If you're a Shopify store owner considering Bitespeed, don't even try it. Look for alternatives. Based on my experience, I would not recommend this service to anyone.

-10/10. Absolutely not recommended.

Didn't think of writing this review. But the sales team has literally ghosted me after selling the services, even though the flows are not working due to some backend issues at their end they are not willing to give refund and postpone onboarding which wasn't expected. We are in peak season and the support times are just terrible a simple reply takes 24 hrs from the support team.

very disappointing 1st impression, I do not understand how they are so recommended when their own customer service in so poor.

ABSOLUTE SCAM - KEEP AWAY. Whatever you do do not go with these. They will sign you up and then try to charge you more saying they need more money from you. I am a tiny shop. Also they hijack your Whatsapp number and ignore any messages to get the number off their system. BE WARNED ABSOLUTE SCAMMERS. I am reporting to Shopify to remove them.

Beware of these thieves!
I had an absolutely terrible experience with BiteSpeed. They automatically debited money from my bank account without proper authorization, and when I reached out to them, they gave me nothing but false promises. They completely avoid taking responsibility for anything they claim they offer.

Their "AI" services? Non-existent. I was sold on the idea of cutting-edge technology, but there was nothing delivered at all. I asked for a refund and, after months of follow-ups, they gave me a partial refund—hardly what I was promised. The whole process was frustrating, time-consuming, and they seem to have no interest in supporting their customers once they've signed you up.

No one responds after the onboarding phase, and it's clear they just want your money. Save yourself the hassle and avoid these scammers at all costs!

We stopped using Bitespeed within just 15 days due to terrible service and complete lack of communication.

We opted for a higher-tier plan that included a dedicated account manager, but despite multiple follow-ups over more than 10 days, no account manager was ever assigned. This was clearly communicated to their team, and even our POC was aware of the issue.

After informing them multiple times that we had stopped using the product, we are still receiving invoices every month. On top of that, different people from their team keep calling, and every time we have to explain the same story again—yet no action is taken.

There is no ownership, no coordination between teams, and no respect for customers’ time or money. This has been one of the worst SaaS experiences we’ve had.

Would strongly advise businesses to think twice before opting for Bitespeed, especially their higher plans.

Bitespeed Review: Extremely Disappointing Experience. I should have searched on Google "Bitespeed reviews" "Bitespeed complaints"

We had a very poor experience working with Bitespeed and would strongly advise others to be cautious.

At the time of onboarding, Bitespeed agreed to a platform fee of ₹13,000 per month. However, they signed us up with an automatic e-mandate without clearly explaining the deductions. From the beginning, execution was a problem. They committed to enabling a basic auto-reply chatbot within a day or two, but even after struggling with them for over two months, they failed to deliver this very basic setup.

Due to their inability to complete the agreed work, we decided not to continue. Despite this, they deducted ₹26,000 for October and another ₹20,000 for November, which is far higher than the communicated amount. Ironically, even after deducting this money, their team kept reaching out to us claiming there were unpaid dues.

When we escalated the issue, we were told that the previous dues were “waived off” and that if we gave them another chance, they would complete the pending work. We agreed in good faith, only to later realize that the funds had already been deducted through the e-mandate. There was no actual waiver.

We repeatedly followed up with Prachi, Vidya, and Manav, but received no real support. Calls were not answered, responses were delayed or absent, and excuses like unavailability or sickness were common. Their consistent stance has been that no wrong deduction was made, which is simply not true based on the agreed terms and actual deductions.

In total, ₹46,000 was deducted over two months instead of the ₹26,000 that was discussed and later agreed to be waived due to their non-performance. Even after nearly four months, the chatbot is still not active, deadlines were missed repeatedly, and we are still struggling for a refund.

This experience shows poor communication, missed commitments, lack of accountability, and unethical billing practices. We regret choosing Bitespeed and would not recommend them based on our experience.

"UPDATE UPDATE UPDATE"

Only the first few weeks were great then the entire team falls thru the cracks. They just care until you are onboard and when you have paid then they will not even bother to pick up your account. The main focus should be on customer retention and to convert it to sale. The customer journeys are never lookedafter once your account is old whereas it should be other way around and the cracks should be filled by addressing with the required strategy but not the case with BITESPEED. Invest your time and enrgy wisely so that your money is put at the right place.

The Bitespeed team has been great to work with. They really understand eCommerce and helped us improve how we talk to our customers on WhatsApp. Their tools made it easy to recover abandoned carts and send personalized messages, which boosted our sales.

What we liked most is how helpful and responsive their team is. They always made sure we had what we needed and were quick to support us. Notable work done by the POC we were assigned who goes by the name Ayush V.

I have been using the bitespeed application for the past 3 months, but I have been charged for more than 5 months. Despite requesting a plan change, it was never processed, and I continue to lose money daily. The payment system needs urgent improvement — it currently has serious bugs and is deducting payments every 15 days instead of charging monthly as it should.