BixGrow Affiliate Marketing

BixGrow Affiliate Marketing

Reviews (1,264)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing affiliate programs effectively, enhancing sales and brand visibility. It features a user-friendly interface for quick setup and easy navigation, automatic commission tracking, and customizable affiliate links. The app is noted for its cost-effectiveness and reliable performance. Additionally, the responsive customer support, available via instant chat, is frequently praised for efficiently resolving issues.

October 30, 2024

I signed up, filled out whatever was required.
Nothing.
Contacted support after a few weeks. They just directed me to some documentation.
I contacted them again last week. No reply.
I am uninstalling.

Plantraw.com
United States
2 months using the app
BixGrow replied November 1, 2024

Upon reviewing our records, we see that you contacted us via Shopify on October 26th, and one of our agents responded that same morning with detailed information regarding your query.

It seems that the email address you used may not be very active. Therefore, we have sent an email to your another email address for further investigation. We would truly appreciate it if you could check and update us!

August 6, 2024

it was ok until now the link for landing pages don't work and affiliates can't get in .. like wtf is this make us look like dummies to people that want to sell our products.

M.D. KLEAN
Canada
3 months using the app
BixGrow replied August 8, 2024

Hi there, we're sorry to hear that your programs stopped working after being deactivated. Please take a look at our messages via the Live Chat channel to learn more about how you can re-activate the programs and make them work normally again. We think someone from your end may have accidentally hit the Deactivate button but the good news is that it can be fixed easily just by turning them on. We'd really appreciate your kind patience so please kindly reply to this email and we will assist you further!

August 18, 2024

They don't care about you as a customer. The app lacks many features, and when you talk to their customer service, they operate in 'liquidation mode' rather than focusing on solutions

Djolie
Canada
About 15 hours using the app
BixGrow replied August 21, 2024

Thank you for leaving a negative review although we are surprised to receive it, especially from you. You just installed the app and then wanted to use the Custom Domain feature (which is clearly stated as exclusive to the PRO plan) while you didn't want to upgrade to a paid plan for that. Unfortunately, we are unable to meet your needs like this as we need funds to further develop the app.

March 5, 2024

Not particularly reliable in my opinion, I don't like the design and you can't change the language

זכרונות חיים
Israel
About 1 month using the app
BixGrow replied March 7, 2024

Hi there, we're sorry that the Language translations & editing feature you want to use is only included in the paid plan and not the free plan that you're using. We have always made it clear for our merchants by including all feature details in our pricing section that you can take a look at before choosing a plan. We have the intention of adding Hebrew to the language selection in the near future as well, so we'd really appreciate your kind patience in the meantime. Please kindly reply to this email so that we can assist you further!

May 25, 2023

You can't actually use this to pay affiliates unless you are on the $10/month plan, but they don't tell you that.

willowandfable
United States
5 months using the app
BixGrow replied May 25, 2023

Hi there, we do and we still offer manual payment methods outside the app for free - which we have always made clear for our merchants by including all feature details in our pricing section that you can take a look at before choosing a plan. We think that maybe you have misunderstood how our Store Credit feature works. Please reply to this email so that we can assist you further!