Reviews (295)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its quality products and customizable branding options that enhance brand differentiation. They appreciate its user-friendly interface, flexible membership plans for scalability, and seamless integration that simplifies operations. Exceptional customer support, with staff members like John, Patrick, and Mae, is frequently commended for their responsiveness and efficiency.

October 11, 2024

⭐ 1-Star Review

Not worth the money.

I used Blanka for about a month, and it’s simply not worth the $80 a month. The shipping times were terrible. Although they advertise 3-5 day shipping, it actually took over 3 weeks for products to arrive. What they don’t tell you upfront is the additional printing time, which delays everything further.

The products themselves are overpriced. I found the exact same makeup on Alibaba for 50 cents to $1, while Blanka charges over $10 per product plus an additional $8.99 shipping fee. Charging $8.99 for shipping would be understandable if it didn’t take 3-4 weeks for customers to receive their orders.

Honestly, you’re better off just buying makeup from Alibaba, adding your logo, and either shipping it from home or using a fulfillment center. $80 a month for this service is a joke—maybe if it was $20 a month, it’d be more reasonable, but at this price, it feels like robbery.

Save yourself the frustration and look for better alternatives.

Btchface
United States
About 2 months using the app
Blanka replied October 14, 2024

Thank you for sharing your honest feedback and we're really sorry you feel that way, but we do highly respect your opinion and point of view!

Looking at your order history, we were able to confirm that all your shipped orders were delivered within 5 business days. Our production timelines as well as our shipping times have always been in all our FAQ articles and it's something that we are very transparent and upfront about. If you remember about a month ago when you asked our customer support for clarification about it - our team provided you with all the information you needed because we always want to make sure that all our customers are aware about all their available option.

While our print-on-demand (drop shipping) option does require an order to be printed first, we do also give you other options such as storing your inventory with us for faster fulfillment (1-2 business days), we can ship to your preferred fulfillment center, or we can ship to you directly (if you want to do self fulfillment).

As for product pricing, we'd love to know which products you found to be the 'exact same' product because while you will indeed find similar products elsewhere, our products may be completely different in terms of formulation, quality, where they are made from, and especially our high quality printing (branding). We'd be happy to discuss with you the differences and advantages of our USA/Canada made products vs. other products so don't hesitate to let us know if you need more information about them.

Regarding subscription plans, we offer lower pricing plans to fit your budget as well as our basic free plan but we would, of course, love to learn more about how we can help make things better for you so don't hesitate to reach back to us at hello@blankabrand.com and we promise to do everything we can to work with you in making your stay with Blanka, worth it ⭐⭐⭐⭐⭐.

November 12, 2024

Do not install this app. They said you have a trial period of 14 days, but that is a lie. They tried to charge my card the moment I installed it and have been trying to charge $79 every single day. I opened a support ticket, and it took one week to be resolved after several back-and-forth exchanges.

Serenity
United States
Blanka replied November 13, 2024

We're sorry to hear about your experience and appreciate your feedback. The 14-day trial period is intended to give new users a chance to explore the app without any initial commitments. We admit that there may have been an error on your account, and we sincerely apologize for the inconvenience caused by the billing issue as well as any delays in resolving it. Our team is committed to addressing concerns as quickly as possible, and we’ll work to prevent similar experiences in the future. We thank you for your understanding and the patience that you extended to us! Please reach out to us again at hello@blankabrand.com and you can rest assured that we'll do everything we can to make things better for you.

December 4, 2023

NEFASTA.YO INGRESE A LA APLICACION BLANKA DE FORMA GRATUITA Y A FUERZA QUIEREN COBRARME UN PLAN DE PAGO ¡AL CUAL YO NOOO ME SUSCRIBI JAMAS ¡ ME ARREPIENTO DE HABER UTILIZADO SU APLICACION .YA QUE LE DICEN A UNO QUE ES GRATUITO Y DESPUES YA QUIEREN A FUERZA COBRAR. YO INGRESE GRATUITAMENTE PERO NO ME GUSTO LA FORMA EN QUE SE EXHIBIAN MIS PRODUCTOS Y OBVIAMENTE POR ESO NO CONTRATE NINGUN PLAN DE PAGO.NO RECOMIENDO ESTA APLICACION YA QUE AL FINAL TE QUIEREN COBRAR DE ALGO QUE DESDE UN INICIO YO LO UTILICE SIN SUSCRIBIRME A NINGUN PLAN DE PAGO .

Mi tienda
Malta
22 days using the app
Blanka replied December 6, 2023

Thank you for the feedback! We are sorry to hear that your experience with us wasn't satisfactory. Firstly, we apologize for any confusion regarding the subscription. Our intention has always been to provide a free option for users, and we apologize if you felt any pressure in choosing a subscription that best fits you. We also do understand that the presentation of your products is crucial, and we value your feedback so we will make sure to make further improvements but we're also happy to help you in listing/publishing products to your store so please don't hesitate to reach out to us about it too.

We want you to know that user satisfaction is our priority, and we are committed to addressing this issue. Please contact our customer service to resolve the subscription situation and to provide more details about your concerns. We are here to help and find a solution that satisfies you.

We appreciate your feedback as it helps us continually improve our services. We hope to have the opportunity to rectify this situation and we look forward to connecting with you!

April 30, 2023

poor experience, the customer support doesn't respond. The Dashboard is also not that easy to use.....

Se Maquiller
United States
5 months using the app
Blanka replied May 2, 2023

We're so sorry to hear about your experience but thank you for letting us know! Upon investigation, it looks like you reached back to our support team during off hours but we can see that our customer service was able to assist you with your prior requests and they are currently waiting to hear back from you again.

Our sincerest apologies for any inconvenience we may have caused and rest assured we will do our best to further improve our services. We thank you for your kind understanding and we hope to make things better! Please don't hesitate to reach out to us at hello@blankabrand.com and we'll gladly help with any requests you may have.

August 16, 2022

I contacted their support but they never got back to me! definitely not gonna work with this company again.

Cosmeticsstore1960
Canada
4 months using the app
Blanka replied August 23, 2022

Hi there,

Thanks for your feedback! At Blanka, providing best-in-class merchant support is one of our top priorities.

We looked at your account and can see that you sent us a message on August 8th, and we promptly sent a follow-up response. After that, we followed up again two more times but unfortunately didn't hear back from you. We have also tried giving you a call a few times but unfortunately weren't able to connect. We are always here to help you as you build your brand, so please don't hesitate to reach out anytime to hello@blankabrand.com

July 4, 2022

I'm really baffled by all the great reviews for this app. My customers were super unhappy because of the delays in shipping and I did not get proper responses from the company when I reached out to the support. Would not recommend.

Salut Books
Canada
24 days using the app
Blanka replied July 22, 2022

Hi Helia Salut,

Thanks for taking time to leave us a review! Our team has looked at your account and can see no history of any orders on your profile. It shows no activity, and we also don't have any customer service inquiries from your email.

The team at Blanka takes feedback such as this very seriously, so in the unlikely event that you did have a delayed order, we ask that you please reach out to us at hello@blankabrand.com.

Thank you!