Blend AI

This has been the greatest thing I have ever tried with my business, and I have tried A LOT. The onboarding was seamless and there's support every step of the way. And once things are started, any question you ask, there's a person who answers. There's so many amazing features and analytics and AI recommendations using the actual data. No guessing, no "try this". 5 stars from me. Absolutely recommend.

We have been working with BlendAi for 5 months after leaving a very expensive Performance Marketing Company.

I love the platform, which is very easy to navigate and gives you instant data at your fingertips.

The Blend team feel like an extension of your own internal team, and I love that they are open to listening and working with you.

Highly recommend

Disappointing Experience as a Returning Customer

I previously used Blend AI and, to be fair, the results I achieved with the platform were better than those I experienced with several other agencies. That's exactly why I decided to come back.

Unfortunately, my experience trying to rejoin has been disappointing.

When I contacted the team about reactivating my account, I was quoted US$5,000 per month in management fees. This figure appeared to be significantly different from the pricing publicly advertised on their website.

I reached out via both email and live chat asking for a simple explanation of why my quoted price differed so substantially from the advertised pricing. I wasn't looking for a discount. I simply wanted transparency and a written explanation.

Despite multiple attempts to communicate professionally, I have not received a response addressing my questions. Being ignored after asking for clarification has been the most frustrating part of this experience.

It's disappointing because my intention was genuinely to return as a customer. I believed in the product based on previous results, but transparency and communication are just as important as performance when choosing a long term partner.

I hope Blend AI improves its communication with prospective and returning customers, especially when pricing differs from what is publicly advertised. A straightforward explanation would have gone a long way.

Based on my experience, I cannot recommend the sales process due to the lack of transparency and follow up, despite previously having positive results with the platform itself.

UPDATED SINCE BLENDAI REPLIED:

Thank you for your response.

I appreciate the clarification that the US$5,000 quote relates to your fully managed service rather than your standard plans. However, my concern still hasn't been addressed.

My combined Meta and Google ad spend is approximately US$10,000 per month. Based on the pricing published on your website, that level of spend appears to fall within your advertised pricing of around US$1,150 per month, not US$5,000.

What I'm trying to understand is why my business was quoted more than four times the publicly advertised price. Simply stating that it's a "fully managed service" doesn't explain the difference. What additional services or requirements justify an increase from approximately US$1,150 to US$5,000 per month?

This has never been about trying to negotiate a lower price. It's about transparency. If there are objective reasons why my business falls outside your advertised pricing, I'd genuinely like to understand them.

I think any business owner would ask the same question when presented with a quote that is several times higher than the publicly advertised pricing.

We let it run for 6 weeks on our Google ads account. After $2k in costs we got ZERO sales from the Blend generated and managed ads on Google.
It may work for someone else, but for us, we couldn't see any of the claims coming true so uninstalled it.
We do get sales from our Meta ads, so "it's not us".

We have been using Blend for over a year now. We love the simplicity and usability of their platform, the responsiveness of our account manager and the hands-on partnership that Blend provides to our company. We have also seen an increase in Sales and ROAS since using Blend and their ai has really helped our small company maximize our sales.

Awesome company to streamline online advertising - everything from campaign creation to of course budget management - excellent support ongoing to help tweak campaigns - we have seen a great sales boost too - most importantly :) Highly recommended

Switching to Blend has completely transformed our business. Before, agencies recycled the same ads, targeted the same audiences, and pushed us into endless price-off promotions to get sales. Now, we have full visibility and control. We’re selling more full-price products with better margins, and their AI targeting has noticeably lifted our conversion rates.

The dashboard is intuitive and easy to navigate - we upload our own creatives, track sales in real time, and adjust campaigns instantly without battling Google or Meta’s clunky interfaces. Blend’s team was incredibly hands-on during onboarding, but now we confidently manage everything ourselves knowing they’re there when we need them and support is only a message or call away. This is hands down the best marketing investment we’ve made in years, we can't recommend the team enough.

I've changed it to one star due to the reply below. I wouldn't worry about quick wins and just focus on any win at this stage. I split tested ads on blend and in ads manager. Blend doesn't come close, same ads, same time frames. No results. Meetings were constantly cancelled and they will track your store even after you remove the app as I just recently found out

Results are not there
Excuses are though

Blend is easy to use but the return is just not there. I am getting a 1.7 x ROI with Blend where I am getting 5x that with my own ads. I am using the same creatives and split testing between campaigns but blend just can't get there.

If you don't know much about advertising online, this might help set things up for you. But if you do have an understanding of digital marketing, this will not improve things for you.

There is a lot of support but it is quite generic, I also had issues with late cancellations of meetings to go over the campaign. It just has not been a great experience on my end and the results just are not there. When you take into consideration the monthly fee and % of ad spend, I will be under a 1x ROAS using Blend.

I have to follow the data and continue to work on my own campaigns instead of Blend.

We used Blend AI for around 18 months, overall the experience was good and their customer service is great. The app is certainly an approach to setting up you campaigns when you have no experience with google ads, facebook, instagram. Only problem we experienced is a rather low ROAS of 1.8 over the 18 months. They did try and work with us to improve it but didn't work. As we only had a smaller ad budget of $2000/mo with their fees our costs were around 20% of that budget, so it was just no viable for the business.

Blend is a great solution for anyone who values peace of mind when running paid ads. The platform makes it incredibly easy to set up and automate campaigns, and it's especially useful if you want to “set it and forget it” without needing to micro-manage every detail.

The system delivers reliable results with a decent ROI, and the dashboard is intuitive and beginner-friendly. I also found the team behind Blend to be very responsive and helpful whenever I had questions — they genuinely care about your success.

Overall, it's great value for the price, particularly if you're looking for a hands-off approach to ad management.