Blockify Fraud Filter, Blocker
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Im honestly so mad at this app. It has a block countries screen. It says "Add the countries you want to Block" it lists all countries, and includes at the top a "Add non-US countries" "Add Non-EU countries" etc... So i click those, as Im trying to block basically China/India and other non-US, non-EU etc... Done right? Easy? I assumed those were at the top because they were frequently used too. I needed to walk away, but came back to half a dozen messages from customers saying the website was down. And it was.
Support said, sorry, "Add non-US" blocks the US. Im sorry... when its a "Block these countries" and you have a "non-US" option, that means block NON-US. Ie, The US is whitelisted. I mean, I should have realized before turning it on that that is BADLY worded. But I assumed both being an option at the top AND having read it over twice (and now again) that I had it set right. But no... they failed to account for their own double negative and Im out hundreds (if not thousands) because of it.
Thank you for taking the time to share this and we're truly sorry for the experience and the impact it had on your store.
You're absolutely right. The wording of "Add Non-US Countries" inside a "Block Countries" screen creates a double negative that reads as "block everything that is NOT the US," meaning the US should be safe. We completely understand why you interpreted it that way and honestly, it should have worked exactly as you expected.
The reality is that each rule in our app works independently, so combining "Non-US," "Non-EU," and "Non-AUS" rules ended up blocking all traffic rather than protecting those regions. This is a design and UX problem on our end, and we take full responsibility for the confusion and the lost revenue it caused.
We've already escalated this to our product team to improve so no other merchant has to go through the same experience.
We'd love the opportunity to make this right. We've reached out to you directly via chat and hope you'll give us a chance to show you the app working the way you intended.
Again, we're very sorry. Your feedback is directly driving changes to how we present these rules, and we genuinely appreciate you calling it out.
Very responsive and helpful team. Tracy was very helpful in helping me block bot sessions from Ashburn, USA.
The only reason I have given a 4 star is because, while the region may be blocked, Shopify still somewhat records the session, invariably skewing your data. However, this point to a larger shopify issue, rather than the Blockify app.
Thank you for taking the time to leave such a thoughtful review! 💙
We're really glad to hear that Tracy was able to help you quickly and get the right rule in place to block those bot sessions. We'll be sure to pass your kind words along to her. 😊
We also sincerely appreciate your feedback about Shopify still recording certain sessions. You're absolutely right that this behavior comes from how Shopify handles analytics, and while Blockify Fraud Filter, Blocker app can effectively prevent unwanted visitors from interacting with your store, some session data may still appear in Shopify's reports. We completely understand how that can affect analytics, and we're always exploring new ways to minimize the impact wherever possible.
Thank you again for your honest feedback and for choosing Blockify Fraud Filter, Blocker app. If there's ever anything we can do to improve your experience even further, please don't hesitate to reach out. We'd love the opportunity to earn that fifth star in the future! 🚀
I have been getting HAMMERED by bots using my checkout to test credit cards. I installed Blockify on the advice of people who know a lot about this stuff. But they are busy and couldnt' help me sort out setup for my store. So I reached out to Blockify through chat and I'm so glad I did. I worked with Anna to determine the best option for my situation based on data from my store. She was super patient, helpful, knowledgeable and friendly. Wonderful customer support. I am optimistic that this app will solve my problem and stop Klaviyo account bloat due to fraudulent profiles! Thanks Anna!
Thank you so much for sharing your experience with us! 💙
We're truly sorry to hear your store was being overwhelmed by bots testing stolen credit cards, but we're delighted that you found Blockify Fraud Filter, Blocker app when you needed it most. 😊
A special thank you for recognizing Anna! We'll be sure to share your wonderful feedback with her. She'll be thrilled to know that her patience, knowledge, and dedication helped you find the right solution based on your store's needs.
We hope Blockify Fraud Filter, Blocker app gives you the protection you're looking for and helps put an end to fraudulent checkouts and unnecessary Klaviyo profile growth. Your trust means a lot to us, and we'll continue working hard to keep your store safe.
Thank you again for choosing Blockify Fraud Filter, Blocker app. If you ever need anything, our team is always just a message away. Wishing you continued success with your business! 🚀
Outstanding app and even more outstanding support!
We were configuring a complex Shopify Markets setup with a dedicated Japan Market and needed a very specific redirect behavior. The Blockify team took the time to fully understand our requirements, customized the redirect rules for our store, and helped us test everything until it worked perfectly.
Their support was incredibly fast, knowledgeable, and proactive throughout the entire process. They also provided excellent solutions for staff access, IP whitelisting, VPN monitoring, and answered every question in detail.
The app itself is very powerful, and the customer service is truly one of the best we've experienced on Shopify.
Highly recommended! Thank you again to the entire Blockify team!
Thank you so much for this incredible and detailed review 🙌
We’re truly grateful you took the time to share your experience. Configuring a complex Shopify Markets setup, especially with a dedicated Japan Market and custom redirect behavior, can be quite involved, so we’re really glad we could work closely with you to get everything functioning exactly as needed.
It means a lot to hear that our team’s responsiveness, technical knowledge, and proactive support stood out. From redirect customization to staff access, IP whitelisting, and VPN monitoring, our goal is always to provide complete and reliable protection tailored to each store’s setup.
Your recommendation truly means a lot to the entire Blockify team. Thank you again for your trust and partnership. We’re always here whenever you need us 🚀
Been using the app over 6 months. Works great, and fairly easy to set up. It is helpful to have other 3rd party apps for further tracking data. Support is fast and easy and they fixed my problem quickly.
Thank you so much for your thoughtful review! 💙
We're delighted to hear that you've been using the app for over six months and that it has been working well for your store. It's great to know you found the setup straightforward and that integrating it with other third party apps has helped you gain even more valuable tracking insights. 😊
We're also happy that our support team was able to resolve your issue quickly. Providing fast, reliable assistance is something we take great pride in, and your feedback truly motivates us.
Thank you again for your continued trust and support. We're grateful to be part of your Shopify journey, and if you ever need anything, our team is always here to help! 🚀
The Enterprise plan is worth the money if you are trying to block anyone who has filed chargebacks. I've used their customer service chat for assistance and worked with Lynn who was amazing. I highly recommend this app. Within minutes of adding the checkout blocker, it caught the fraudster I've been having an issue with.
Thank you so much for sharing your experience! 🙌
We’re thrilled to hear the Enterprise plan is delivering real value for you, especially when it comes to blocking repeat chargeback offenders. Stopping a fraudster within minutes of adding the checkout blocker is exactly the kind of protection we aim to provide.
A big thank you for highlighting Lynn as well, we’ll be sure to pass along your kind words to her. She’ll be delighted to hear this!
We truly appreciate your recommendation and your trust in us. If you ever need anything further, we’re always here to help. 🚀
This app helped us block fraudulent card testing orders before they were able to complete the checkout, which helps us maintain the integrity and quality of our shop analytics. The support team was extremely helpful in getting the various rules and filters set up, so shout out to Vivian!
Thank you so much for the thoughtful and detailed review! 🙌
We’re thrilled to hear the app helped you stop fraudulent card testing orders before checkout, protecting your store and keeping your analytics clean is exactly what we’re here for. ✅
It’s also fantastic to know our support team could assist with setting up the right rules and filters. We’ll be sure to pass your shout‑out along to Vivian, she’ll be so happy to hear this! 😊
If you ever need further optimization or adjustments, we’re always here to help. 🚀
Excellent app and even better customer service! The team went above and beyond to help me get everything set up correctly. They didn't just solve my issue, they took the time to walk me through the entire process and educate me on how to use the app effectively moving forward. I truly appreciate their patience, knowledge, and support. Highly recommend this app to anyone looking for a great product backed by outstanding service!
Thank you so much for your incredible review and recommendation! 💙
We're absolutely delighted to hear that you've had such a positive experience with Blockify Fraud Filter, Blocker app. Knowing that our team was able to not only resolve your issue but also guide you through the setup process and help you better understand the app means a lot to us. 😊
We believe that great support goes beyond fixing problems, so it's wonderful to know that our team's patience, knowledge, and dedication made a difference for you. Helping merchants feel confident and get the most value from Blockify Fraud Filter, Blocker app is always our goal.
Your kind words and recommendation truly motivate us to keep delivering both a powerful fraud prevention solution and the level of service our merchants deserve. Thank you for trusting us to protect your store, and we're always here whenever you need a hand! 🚀
I had an excellent experience with Blockify support. Demi was extremely helpful and took the time to review my entire setup to make sure everything was configured correctly. We have been dealing with ongoing bot activity and fake customer account registrations, and Demi provided several additional ways to block suspicious IP addresses, email patterns, and other fraudulent activity that I wasn't aware of.
He was knowledgeable, patient, and genuinely interested in helping solve the problem. The support was fast, professional, and very thorough.
I highly recommend Blockify to any Shopify store owner looking for fraud prevention and outstanding customer support. Thank you, Demi, for all your help!
Thank you so much for taking the time to share such a thoughtful review! We’re delighted to hear that Demi was able to carefully review your setup and provide additional solutions to help protect your store from bot activity, fake registrations, and other suspicious behavior.
At Blockify, we understand how frustrating these issues can be for store owners, so it means a lot to know that Demi’s patience, knowledge, and thorough support helped you feel more confident in your fraud-prevention setup.
We truly appreciate your recommendation and your trust in Blockify. Our team is always here whenever you need any further assistance. 😊
I discovered Blockify during an active credit card bot attack on my shop. My existing security apps weren't cutting it, and I needed protection fast.
Blockify delivered immediately. The moment I installed it, I was able to protect my shop from the attacks. The features are robust and powerful, but what really impressed me was the customer service. Louis didn't just answer questions—he took the time to help me customize settings and suggest additional protections I hadn't even considered.
When you're dealing with bot attacks, you need an app that works and a team that cares. Blockify gives you both. My shop is protected, and I finally have peace of mind knowing my store is secure.
Thank you so much for sharing your experience with Blockify Fraud Filter, Blocker app 😊 We're truly sorry to hear your store was facing an active credit card bot attack, but we're incredibly grateful that Blockify could provide the protection you needed at such a critical time.
It's wonderful to hear that the app was able to start protecting your store immediately after installation and help stop the attacks when other solutions weren't enough. We're especially pleased that Louis could go beyond answering questions by helping you customize your settings and recommending additional security measures tailored to your store's needs.
Providing powerful protection is important, but giving merchants confidence and peace of mind is just as valuable. Knowing that your store is now secure and that you can focus on your business without constantly worrying about bot attacks means the world to our team. Thank you for your trust, your kind words, and your recommendation 💙🚀
