Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for boosting recurring revenue and simplifying subscription management, crucial for e-commerce growth. It features a user-friendly interface and reliable performance, with a new dashboard that improves usability. Customer support is highlighted as responsive and helpful, particularly during migrations. While there are minor issues with some features, the sentiment is generally positive, making it a recommended choice for subscription services.
Refine
-
By rating
We are facing issues with customers being billed twice and it is an issue that Bold are aware of. The advice was to manually prevent this which simply isn't viable on scale and involves constantly providing refunds for customers who are not happy when it happens once never mind again and again. This is a major issue and it seems v2 is full of issues. No gifts cards too, not great. I'm not sure why v2 has been released when it seems to be full of bugs compared to v1. We have logged various cases with Bold and the answer is always the same, we are aware of the issues. My customers don't want to hear this, they want the issues fixed. Come on guys you could do much better on this.
Apologies for the experience you and your customers have had to date. I understand the frustration this must have caused. Our development team is constantly working to improve our apps. The feedback you've provided will go towards bettering Subscriptions V2 going forward.
The app is not ready for regular use -- at least for my business. After working with them for over a month on the transition -- we learned through testing (not even directly from them) that prepaids were not yet working. My business almost exclusively uses the prepaid feature Now I am being charged for two apps -- with the new one not even feasible for my business.
We are sorry to hear that Bold fell short of your needs at the time. We are happy to say that prepaid subscriptions have now been released and are indeed a feature of Bold Subscriptions. Our team is working hard, developing and improving the app everyday. There are many more features to come!
The migration from Bold v1 to Bold v2 has been terrible. We've had customers with duplicate orders and now customers are being sent notification from v1 despite the fact they're on V2. We've lost subscribers and wasted customers time and had to take on a lot of extra customer service. YOU'VE STILL NOT RESPONDED
Thank you for taking the time to leave your feedback. We are very sorry for the troubles you have encountered after the migration. I can confirm our team is taking this very seriously and are looking into the issue further. Hopefully we can get this back on track for you and improve your experience going forward.
This app is terrible. I have customers sign up that don't get added to the subscription. It has been 6 months now and they haven't added them. When customers cancel you don't get notified nor do you see the reason why. I have customers refill orders happening all throughout the day rather than at one time. There is no way to change it. You can't sort by anything when looking at customer information. It is a beta software at best and they are charging through the teeth for it. I wish I had never gone with this app.
Warning to anyone using Bold Subscriptions, Customer Support is terrible, I've been waiting 4 weeks to have a problem fixed and losing business and customers from our grocery service.
Used to be on v1 and the app worked great. I was forced to switch to v2 and now come to find out they have removed important features, like failed order notifications to the merchant, we have to now manually run a report to figure this out, giving us horrible customer service to our customers. Second I had an issue, an error message from within the app and was told by support twice that it wasn’t their issue and to reach out to Shopify. Shopify told me I had to reach out to the app developer. I think it’s time I start looking for another app to use. Unfortunately the migration tot he new version went in the opposite direction that one would expect for a new app. It does have a nicer interface and can more easily interact with customer accounts, but all the internal features got worse. Like the way you have to set up options for customers to select a reoccurring time looks horrible on a product page now. Like I said the only nice part is the interacting a with customer accounts is a little better than before. It’s a shame because I’ve been using this app for 3+ years.
Thanks so much for taking the time to write in with your feedback. I can assure you that your suggestions are incredibly important to us and helpful to our development team. Bold Subscriptions is developing new features everyday and we are happy to pass along your suggestions. Our specialist has reached out in the hopes of providing more assistance.
UPDATE JULY 2021: still no ability to have pre-paid options, plus it double charges my customers constantly and when i reached out to bold, they basically said you're SOL. this app has tons of potential, but sadly i will be moving on to a different one after the next box cycles out. OLD REVIEW:
I'm extremely excited to add subscription boxes to my website. The ONLY thing I'm not happy about is the inability to add prepaid lengths or give as a gift with the v2 yet. I plan on launching this in March and to give as a gift/offer prepaid lengths of 3-12 months is important to me. I still have 2 months left of my trial period so hopefully those features will become available soon! I am happy with the ease of navigation and ability to directly integrate with my website and shopify payments!
DELETEDNTHE APP A YEAR AGO THEYN BEEN CHARGING ME FEES EVERY MONTH1!!!!! avoid!!!! scam!!!! EVERY MONTH!!! U OWE ME 450 DOLLARS!!!!!!
Thanks for writing in with your feedback. We are here to help! I can confirm our specialist, Chandan has reached out to provide assistance and sort out any problems with your billing. Please check your email for further communication from our team.
Watch out! This is one of those apps where they make cancelling and getting a hold of them an absolute nightmare. There goes $250+...The app is also very laggy..Be careful!
We are very sorry to hear you that you had a hard time contacting our team and removing the app from your store. I can confirm our specialist was able to speak to you and help you through the process. If in the future you need anything else, you can contact our team 24/7 from our Help Center. We are always happy to help!
We hate the new Bold app - we signed up originally with the old one. The new Bold has less flexibility to update our customers information and is more difficult to generate reports. The customer service is inconsistent and emails appear to be answered by bots rather than humans.
Overall - if I had the time to find a different app for renewing subscriptions, I would use it. I just don't have time right now.
We are terribly sorry to hear you are disappointed with the app. We truly take this to heart and hope to turn this around for you. Bold Subscriptions is being actively developed every day with many new features coming soon! We hope that you will see the value once again soon!