Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this currency converter app for its seamless integration, real-time exchange rate updates, and user-friendly interface. It's praised for its customizable display, automatic local currency display based on visitor location, and its positive impact on sales. Many appreciate the responsive and efficient customer support. The app is noted for its easy installation, setup, and management.

October 17, 2021

This is THE BEST currency converting app I've found in the shopify app store yet! And I looked through ALL of them. I can't believe this app is free, I'm very thankful to the developers for allowing a free version with all the fantastic features small business owners need to grow without breaking the bank.

Equiluxe
United States
About 20 hours using the app
Helixo replied October 27, 2021

We highly appreciate your kind words. Thank you for reaching out to us. Feel free to reach out again in case of queries in the future, we are always happy to help.

Contact us at support@helixo.co or by chat for help and inquiries.

- Nikitha, Customer Support Advocate

August 9, 2020

Great! all things included are super helpful with the free download also. Super keen to see how it will perform when starting to get sales.

VanityVilla
Australia
About 17 hours using the app
Edited June 7, 2021

I have used a LOT of apps to do currency conversion and this is the free but good app. It loads fast too. Five Stars.

MyAdelline
South Korea
About 15 hours using the app
Helixo replied June 8, 2021

Thank you so much for your kind words. To see our work being recognized by merchants like you and appreciated for it means the world to us.

Please contact us at suport@helixo.co if in need of further help.

-Sarah, Customer Service Executive.

July 20, 2020

just installed this app and it worked well. Also customer service is fast. Happy with it. Best of luck.

Dhaqee
United Arab Emirates
About 13 hours using the app
Edited January 28, 2023

Es increíble, realmente estaba harto de tanto buscar un convertidor que sea automático, pero al fin lo encontré, es grandiosa la aplicación funciona en cualquier sector, al fin ya no voy a tener problema con los pagos.

XPLUS
Peru
14 days using the app
Helixo replied January 29, 2023

Thank you for your positive feedback! We're glad to hear that you had a great experience. Your satisfaction is our top priority and it's great to hear that we have exceeded your expectations. And feel free to let us know what improvements we can make from our side.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

-Helixo Support Team

December 8, 2022

The app was very quick and easy to set up. I encountered a problem and the customer service was super quick and helpful, a special thanks to Richarde and Sarah for fixing my problem so quickly!

Akili
United Kingdom
About 12 hours using the app
Helixo replied December 8, 2022

We are so glad that you had a good time with us! We value your positive review and look forward to assisting you.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

-Helixo Support Team

May 20, 2020

I love the app, the only thing that can be added, is the ability to place the icon at the top of the website home page.

Healthy Movements
South Africa
12 days using the app
October 10, 2022

Customer service is the more incompetent that I have seen for a very long time, frankly, stop contradicting you! It's been for a week that I have bugs with their application, they tells me to do this and that but in the end nothing changes. After I am told things that are false! I hallucinate! Seems very good and kind at first but in the long run believe me that these are people who do not know what they are talking about. Don't waste your time.

Kizishop
Canada
13 days using the app
Helixo replied October 12, 2022

Hi!

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

It seems that you misunderstood our response.

Yes! The currency is converted at your checkout page also.

It is because you have enabled Shopify multi-currency.

Unfortunately, as per Shopify policies apps are not allowed to convert currency at the checkout page.

https://help.shopify.com/en/manual/payments/shopify-payments/multi-currency/setup

Hope this article can help you to understand well.

Also, regarding your initial query about rounding and conversion, as we've already told you, the conversions are handled by Shopify as multi-currency was enabled on your store.

That's why we told you to contact Shopify for better support.

Hope you understood.

I apologize again for the inconvenience. we take all reviews seriously and will use them in our continuous improvement efforts!

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

-Helixo Support Team

May 2, 2020

Great app, easy to set up. Lots of options, Automaticly switch to the IP language. Exactly what I needed.
Hope it will stay free for long :-)

Bananasnap
Sweden
About 10 hours using the app
Helixo replied May 4, 2020

Thanks for sharing your experience 🎉 We do have more features to come in future updates 👏

- Sarah, Helixo Co

May 6, 2020

Merci ça fonctionne hyper bien, facile à manipuler, elle te guide rien à craindre je le recommande vivement

Allbesoin
Morocco
About 9 hours using the app
Helixo replied May 17, 2020

Merci pour votre avis. Nous sommes là pour soutenir 🎉