Reviews (1,009)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this currency conversion tool for its user-friendly interface, real-time exchange rate updates, and automatic local currency display based on visitor location. They commend its fast loading times, minimal impact on Google Pagespeed, and customization options. The app is free and offers a range of features, providing excellent value. The customer support team is highly praised for their responsiveness and assistance in app setup and management. Many recommend it for its functionality and superior customer service.

July 17, 2020

It's the best. It does not add "USD" or decimals if you don't want that. It is the best looking. The design is elegant, minimal, and professional. You can change the position of the menu or even embed it into your theme in a custom position. There is auto-switch based on location. There is cart notification too, if you want that...and it's free! What more do you need....download it!!!

Octylene
United States
About 6 hours using the app
Helixo replied July 17, 2020

Awesome!! 😍 To be frank, feedbacks like this made our day 🥳. Thank you so much for sharing your experience with the world 🤗.

It's pure motivation for us to hustle hard and help merchants like you 🧑‍💻

Thanks again 🥰

- Sarah, Helixo 👩‍🦰

May 19, 2020

Perfect! Much better than paid versions out there and completely FREE!

Did I told you that's FREE????

Thank you! Perfect app! Well done!

Loja do Cabelo
Portugal
About 4 hours using the app
July 24, 2020

Fantastique app, installation facile et rapide, tutoriel super. nice nice nice nice nice nice nice nice

Baby Yoda Club
Switzerland
About 4 hours using the app
Helixo replied July 25, 2020

I know that 100chars limit is a really frustrating sometimes, No worries! 😅

Anyways, Thank you for that feedback! 🤗

- Sarah, Helixo 👩‍🦰

August 15, 2020

it works exactly like i wanted it to be. Automatically changes the currency to live location and also gives an options to select more currencies if the customer wants to.

KOLAROOV
Canada
About 4 hours using the app
June 16, 2023

Works great, has option for custom placing of the widget, and has quick, friendly and helpful customer support team.

LYNX
Bulgaria
About 3 hours using the app
Helixo replied June 16, 2023

Thank you for your wonderful review! We're thrilled to hear that our product is working great for you. We understand the importance of customization, and we're glad that our widget offers the option for custom placing to meet your specific needs.

Providing quick, friendly, and helpful customer support is a top priority for us. We believe that excellent customer service is essential in ensuring a positive experience for our users, so it's fantastic to hear that our support team has been able to assist you effectively.

We appreciate your feedback and are grateful for your support. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team

January 12, 2023

I think BUCKS Currency Converter PRO++ is very good, and the customer service is also very fast, I am very satisfied!

JPLAND
Macao SAR
About 3 hours using the app
Helixo replied January 14, 2023

Thank you for the good comments! We appreciate getting feedback from our customers

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

-Helixo Support Team

Edited May 22, 2021

Using the app. Everything seems good except for one major thing. From the day we installed it our site speed crashed from nearly 29 to 19. Repeated support inquiries about this have all led to nothing. Customer support replied but with no real solution, unfortunately. If this is not resolved we will have no choice but to uninstall the app. Quick update: App uninstalled and site speed restored to 29.

Manipura Malas
Netherlands
4 days using the app
Helixo replied May 22, 2021

Hello,

Sorry for any inconvenience caused by our side. We had contacted you via email 3 days ago regarding the same issue. Explaining why in the previous mail we said the issue was not related to our app. I shall post the same here in case you haven't read our mail.

My team checked your site. On mobile, while we tested the speed we got 20 -25 speed. Because each and every time you take the speed test you get a different value. There are many factors that affect the speed test. One factor is the network request of all apps does not happen at the same time. If any of them has an error that speed test will be affected.

Generally, if you install a new app to your site speed is negatively affected, because a new network request is added.

In order to minimize this effect, we have reduced the app size to the maximum. Our app is only 25 kb. But that is not the highlight, our app only sends the request on the first load unlike many other apps, which will send a network request every time you use that app in one session. Our app only loads on the first load after that our app works by retrieving data from users' browsers in that single session. This will not reflect in the speed test because the speed test only reveals the value on the first load.

Also when you check the speed test there will be suggestions to improve the page speed. While checking we could find that the app is working normally. This is why we can say that our app will not affect the page speed as much, as we have done everything on our side to minimize the effect on the page speed.

Please contact us at support@helixo.co in case of further queries.

July 5, 2020

nice app its realy help fullnice app its realy help fullnice app its realy help fullnice app its realy help fullnice app its realy help fullnice app its realy help full

Newzon
India
About 3 hours using the app
Helixo replied July 5, 2020

Thank you for the review 🎉

- Sarah

January 11, 2022

So far a great app, got assistance via chat straight away to help with a couple of setup bits. Seems to be working on all pages including checkout, which most of the other conversion apps don't do. A good find..

BW Darts
United Kingdom
About 2 hours using the app
Helixo replied January 11, 2022

Thank you for your kind words. We really appreciate you taking the time to are your thoughts on our app. Your words are fuel for us to keep moving forward.

If in need of help with our app please contact us at support@helixo.co

-Sarah, Customer support Executive

October 11, 2022

I was struggling with application bugs and no customer support for 3 days. Finally someone attended me and made it work. Many thanks. Now all is good, would've appreciated faster customer service but most converting applications are like this.

Kosmic Home
Spain
2 days using the app
Helixo replied October 11, 2022

Thank you so much for your kind words. We are really sorry to keep you waiting for three days. Some issues may occur more time to check than usual. That is why it happened.

I am glad to see that everything is settled now. We could assure you that we will improve our service.

Feel free to let us know what improvements we can make from our side anytime. Seeing your satisfaction gives us the utmost happiness.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

-Helixo Support Team