Reviews (1,316)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing website navigation and improving the shopping experience with its user-friendly, drag-and-drop interface. It offers customizable menus that match brand aesthetics and features like direct cart additions. The app is noted for its reliability and minimal adjustment needs. Customer support is praised for being responsive and efficient, often resolving issues within a business day and across multiple languages and time zones.
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Two stars because it is actually a good menu. It would have been zero.
After finding small issues (but large enough to warrant a support ticket, such as: the menu loads over the existing menu so it always loads half a second after the page has loaded, and loads OVER the existing menu. Meaning people see the original menu, and then your buddha menu, and other things)
But the customer service is just horrendous. After submitting a ticket they asked for collaborator access (via shopify only, never replying to my email), I granted this, assuming they wanted to inspect before answering me. Then, they disabled the app, again with no email response and left it there for a day. Then I re-enabled it to continue testing on my draft template. This morning I logged in and they enabled the app on my live site - thus changing my live site's navigation to an incomplete, broken link, non-sensical menu system causing my lowest sales this year, several phone calls with "how do I...." and worst of all, revealing un-announced products to the general public and my customer base.
Absolutely SHOCKING that this can happen.
I'm sorry you feel this way, but we did reply to you twice on Wednesday and I'm afraid you did not receive our emails.
In the first one sent on Wednesday at 10:35 I requested you the access and you did not reply us back, just approved it. The 2nd email was sent the same day at 11:07 when I advised the ticket was assigned for investigation to our technical team and you never replied us back. So, the only explanation is that you did not receive our answers at all and you assumed we were messing with your menus when instead we were just trying to check the problem.
After my initial 2 emails, my colleague from technical team solved the issue and emailed you back twice. The first email, as per our records, was sent on Thursday at 04:48 and the 2nd one at 04:50 when he confirmed the issue was fixed.
Please try to use a valid email address so that we can continue to communicate with you if you still need our assistance.
Finally!
We stepped away from using Shopify because of our catalog and the menu restrictions for the platform. Thanks to Buddha Menu we can proudly join the ranks of other sellers that get the platforms "Bells & Whistles", Thank you!
Thank you for the 5 star review and for your appreciation!
We work hard to create good experiences with our app and feedback like this makes it all worth it.
Hello, thank you, you did a great job, the support is just great, thank you.
Thank you for the 5 star rating! We value all customer feedback and we’re happy to hear you enjoy using our app.
We’re here for you anytime!
Very good app! The effect of Mega Menu is amazing!
And customer service is excellent, Help me solve issues patiently.
I highly recommend this to everyone.
Thank you for the 5 star rating! We value all customer feedback and we’re happy to hear you enjoy using our app.
Have a lovely day!
Great app and Great service!
Thank you so much for taking the time to leave us a 5 star rating. It's much appreciated!
We're looking forward to bring more benefits to your store.
Have an amazing day!
un super service support !!! Merci encore
Thank you so much for taking the time to leave us a 5 star rating. It's much appreciated!
We're looking forward to bring more benefits to your store.
Amazing customer service. Helped me to setup up everything!
Thank you so much for your lovely review! We greatly appreciate the time you took to share your experience with our customer support team.
Have an amazing day!
very good
Thank you so much for taking the time to leave us a 5 star rating. It's much appreciated!
We're looking forward to bring more benefits to your store.
It's a simple solution to implement but well made, the support team is very friendly and fast.
Thank you so much for taking the time to leave us a 5 star rating. It's much appreciated!
We're looking forward to bring more benefits to your store.
Have an amazing day!
The easiest way to make up mega menu as you like. Great GUI.
Thank you for the lovely review and for your appreciation! We value all customer feedback and we’re happy to hear you enjoy using our app.
We’re here for you anytime!