Reviews (1,856)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify the product editing process, saving significant time. Its user-friendly design, bulk editing, scheduling updates, and reliable support team are highly praised. Additional features like SEO tasks, inventory management, SKU transfers, and data export into CSV files are also valued. However, some merchants desire more advanced features like AI-powered image editing. It's seen as essential for stores with a large number of SKUs.

Edited June 19, 2024

UPDATE: Hextom have now reinstalled the alphabetical sorting of collections and I can now use the app again. The app is great so why change the UI? Developers need to communicate intended changes to apps BEFORE making changes.

Everything was working perfectly - really great app - until the UI was changed. Now I can't quickly select a collection (I have hundreds of collections) and now have to scroll down an enormous list which is no longer in alphabetical order no matter how I arrange my collections on shopify - before the UI change the list was always presented alphabetically no matter how the arrangement was listed in shopify.
I try typing the name of a collecti me to a random collection starting with that letter then i type the next letter and rather than add it to the string I then get a collection starting with the next letter typed.
After playing around a bit I managed to get the characters typed to make a string but only if I typed super quick - so quick that I make mistakes as I'm not a professional typist.

At no time did I receive any notice of intent from Hextom stating that the UI would be changed - I certainly wasn't asked for any input on intended changes and how they would impact my use of the app.

Was any user consulted before the UI was changed? Did the "developers" perform any testing before changing the UI?

Hextom just seems like another business which treats its paying users with utter contempt.

What a shame, the app was really good and easy to use before this fiasco and I would happily have left a 5 star review.

When reaching out to the customer service at hextom I was asked not to leave a review of my opinion of the UI changes. Before they were introduced (with no warning) I would have shown that respect but since you choose to treat your paying customers with such contempt, I feel other prospective app users should know what kind of business they are dealing with.

GalleryThane
United Kingdom
3 months using the app
March 8, 2024

App is a bit slow but otherwise pretty good

Sketch Laser Cutting
United Kingdom
8 months using the app
January 16, 2024

We use this app all the time and it's great! IF you do really large sales sometimes it does glitch a little, but you can always fix it.

ap0cene
United States
About 1 year using the app
March 25, 2024

Great

Crocs™ Việt Nam
Vietnam
Over 2 years using the app
December 13, 2023

I love the app. I haven't been able to check out the other features though. I just wish meta fields reflected faster. there were also times when some items were missed.

Swank A Posh
United States
6 months using the app
November 20, 2023

Simple way to change variations for over 1k products. Saved me a ton of time.

ryanfoxpainting
United States
3 months using the app
August 15, 2023

Does the job!

So far so good!

Be prepared to be hounded to the end of the earth to leave a review though!

Digital Pharaoh UK
United Kingdom
Over 1 year using the app
June 25, 2019

Quick and easy way to update in bulk! Sometimes though it doesn't update and we must repeat steps, not sure why this happens only sometimes.

TARA GRINNA SWIMWEAR
United States
About 6 years using the app
Edited July 7, 2021

So far this is the best functioning application we've tested from the app store for any category, and the only one we have continued to use. Having had a Shopify store since May 2015, this is the only time we're compelled to write a review. If it was possible to re-use the same product filter conditions thereby enabling multiple values within them, we'd say 5-stars all the way. Very satisfied for now, though.

Pbvinyl
United States
Over 5 years using the app
Edited May 14, 2024

Great app. Saved me tons and tons of time. I wish the pop up asking for reviews doesn't pop up every time I create a task. If it wasn't for that I would have given it 5 stars.

Inside Stores
United States
Over 4 years using the app