Reviews (2,000)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust bulk editing features, which efficiently manage large product inventories by quickly updating tags, weights, prices, and barcodes. Its user-friendly interface suits those with limited tech skills, and additional features like scheduled tasks and CSV export/import enhance its versatility. The responsive live chat support is also frequently commended for its effectiveness in assisting users.

February 12, 2025

Hextom, please work with Shopify and give me the ability to restore variants. It's 20+ days to restore based on App issue that deleted variants.

February 2025 App Issue that deletes variants.

I am hopeful in cases like mine with over 100,000 variants and being on 3 sites with Enterprise plan they have more solutions and at least try to reach out to Shopify on my behalf. It was their app that ...

Bella Frye
United States
About 1 year using the app
January 1, 2025

At first this app was invaluable. It made huge changes quickly that would have taken days. But the more I used it the more I have these odd side effects. Like variants I never added or have ever used showing up on products I recently made variant changes for and these variants were not showing in on the product in admin or as metafields on the product on even as metafields in settings. It took ...

The Cult Glitter Co.
United States
4 days using the app
February 24, 2025

Doesn't work anymore for me.

Naturally Free
United States
Over 1 year using the app
April 22, 2024

Features are good but scammy and poor customer support.
Tried both Hextom Bulk Product Edit and Hextom Image Edit.

Why I said scammy? I downgraded plan and I was still being charged of the monthly fee. I contacted support for this. I was asked the exact date of downgrade. I look up to my emails and I just realized they dont send email confirmation of downgrade. Then they will keep charging you.

...

daintyduvet
United States
Over 2 years using the app
Hextom replied April 30, 2024

Hi Daintyduvet,

We're sincerely sorry for the inconvenience you experienced with our app. We have reviewed your case and have taken steps to ensure that this doesn't happen ...

April 24, 2024

The guy "James" useless. He knew what I needed help with and didn't move forward with the conversation. I requested help, and was sent to an "agent" who then read my issue and just sat there on the other end doing nothing. I wrote, again, what I needed help with, only for him to say "Yeah, I read your message earlier" wow! the brains on this guy! useless. horrible service. get a new agent!

Kapsoura Candles
Australia
5 months using the app
April 22, 2024

Useless app never works! Always glitches terrible support

Cali Tiger
Australia
Over 4 years using the app
Hextom replied April 30, 2024

Hello CALI TIGER!

We apologize for the inconvenience you experienced with our app. On April 22nd, we identified an outage and resolved the issue within 30 minutes of ...

June 30, 2024

total crap, not working at all, shame

Beyioon
Slovakia
4 days using the app
Edited February 12, 2025

They have accidentally deleted variants on over 5k of products, don't have revert functionality, and are very sorry for this. 3 sites. 3 reviews. 2 sites affected. February 2025, this glitch still exists.

Stuck unless Shopify can exempt 1k variant limit. Hextom, I'd like a full refund.

Tucey
United States
Almost 4 years using the app
January 15, 2022

I could not edit more than 20 product and they write you can edit unlimited. But for use it was good

busdeals.ae
United Arab Emirates
Over 3 years using the app
Edited August 15, 2020

Horrible costumer service. They charged me for a more expensive plan and didn't offer a solution or refund even if they agrees this was their mistake. Stay away!!

Weedipedia
United States
About 2 years using the app