Reviews (1,975)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its time-saving bulk editing capabilities, such as price adjustments and inventory updates. They praise its user-friendly interface and responsive customer support. The app's flexibility in customizing tasks like metafields, and the ability to schedule automatic task execution, are particularly valued. Its compatibility with various themes and Shopify features enhances its utility for diverse store setups.
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i am writing this review because i paid $10 for the app and it did not work. it only found 333 of 1200 identical variants i asked it to. i ran the search a second time and it found none. I emailed support and got an automated response telling me i would have to wait up to 2 days for a response. I am doing this now. No way. unacceptable. if someone gets back to me within 12 hours and fixes this problem i will edit this review.
Such a pity that they're customer service team is lazy and unhelpful. Kept referring me to watch a video instead of actually offering help. Obviously as a small business owner myself, I would never treat customers this way.
We're sincerely sorry to hear that you encountered difficulties using our app. We take all customer feedback seriously and have reviewed the support you received.
Following our review, we identified that the video tutorial suggested in the initial response offered a solution to your specific concern. When we learned of your dissatisfaction with the overall support experience, we attempted to reach out to you on several occasions via email to offer further assistance and address any outstanding concerns.
However, we haven't received a response. Our priority is to ensure your satisfaction. If you're still open to discussing your experience, please don't hesitate to contact us at help@hextom.com. We're available to answer any questions and find a solution that meets your needs.
Thank you for your understanding and cooperation. We look forward to hearing from you soon.
super buggy app, filter system sometime doesn't work. Bulk editing keeps getting stuck in the queue. Good idea but the app is to buggy to work.
Better to try something else
If i could give this app zero stars Iwould. It did not work for what we wanted which was as the name suggested a means of reviewing bulk items. Instead we uninstalled it within days, it served no use and they have still charged us 9.99usd ... so, now I have to chase them up for a refund. Just be careful, if you try this and it's not for you, they'll still take your money.
Works really well for changing bulk prices, but at $1 per edit (limited to 5 a month) I don't really see it as being worth it.
not good anymore. they changed their pricing and only allow limited bulk edits per month.
$5 for 5 edits, $15 for 30 edits and so on. Was better before because you need a lot of bulk edits to get everything right, this makes it too complicated and too expensive.
App doesn't work or gives the wrong selection, useless
The app is clunky and needs to be more efficient and streamlined. Too much clutter on the homepage and drop-down menus.
Asked to write review before I could see results.So I give three stars. After being able to check I found (no surprise) it updated the db perfectly. So to be fair the review is now five stars.
I use this app to update price, tags, variants and it does a great a job. Its really easy to use and reasonably quick , The only downside is if you have several pages they don't offer you discount and you have to pay separately for each page