Reviews (2,000)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust bulk editing features, which efficiently manage large product inventories by quickly updating tags, weights, prices, and barcodes. Its user-friendly interface suits those with limited tech skills, and additional features like scheduled tasks and CSV export/import enhance its versatility. The responsive live chat support is also frequently commended for its effectiveness in assisting users.

January 20, 2021

Terrible customer service. The app is no longer working on my site and have been waiting more than 2 days for support to look at it. This is January!! during the sales!! our busiest time. Its unacceptable, I have deleted the app and will need my payment refunded.

handmadechesterfields
United Kingdom
About 2 months using the app
May 30, 2018

This is the MOST confusing and frustrating app I have ever seen!

Mbkplanners
United States
About 2 months using the app
July 31, 2017

This app only works about half the time. I can't believe a company would release this kind of trash without fixing the bugs.

Mittenvapors
United States
About 2 months using the app
July 8, 2022

Trying to import products into collections using csv and the app won't read what is very clearly in the column that I uploaded. Only 2 columns, sku and collection, and it shows correctly when setting it up. But on processing it says the collections column is blank, when it is clearly not. I have tried many times to upload my data and nothing.

Ihubdeal
United States
About 2 months using the app
Hextom replied July 9, 2022

Hi,

I have looked into the bulk editing task in question. The task was created correctly. When checking the detail logs, you will see that the products were not changed because they are already in the state as required in the CSV file, which means in your case, the products are already in the collections you want to add them to. I spot checked a few products, and they are indeed already in those collections. That's why the task finished as 0 products edited.

Please let us know if you have any questions. Our support email is help@hextom.com.

Thanks :-)

June 29, 2018

so expensive now.... 150 usd for a month ? how can you charge that price ?

99shirt
Vietnam
About 2 months using the app
Edited August 29, 2021

Does not perform well. Support told me it should work like that. It's much faster to use a simple CSV editor. This app use extremely slow, to make a partial export in CSV took 1 hour.
All other filters and corrections also taking hours. Does.
They charged me 29.99 for the test.

bowtiehouse.com.ua
Ukraine
About 1 month using the app
May 7, 2023

Doesn't work and 0 response on support/mial. I sended multiple emails/messages. Nobody respond. Unforunatly

Aliams
Netherlands
About 1 month using the app
Hextom replied May 8, 2023

Hi,

Your latest question was on Friday May 5th, and we have responded on the same day. Also it sounds like you didn't get our earlier response on Tuesday. I'm suspecting that our email response was blocked from your inbox.

Anyways, that problem was very easy to resolve. I have created a task and stopped it from running. It can be used as a template. You can recreate the task as is and run it to achieve what you are looking to do.

Let me know if you have more questions. Please check your spam box, see if help@hextom.com was blocked.

Thanks,

Aaron

January 23, 2019

This app messed up all my prices. It's not worth the money or the time. All prices on my site are wrong.

Painless Performance
United States
About 1 month using the app
February 26, 2018

It only updated price on didn't update the price on a 1/3 of the products on my website - definitely want my 14.99 back!

Sams Medical Supply
United States
About 1 month using the app
December 28, 2016

Didn't work and still got charged.

The Milpitas Store
United States
About 1 month using the app