Reviews (2,003)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust bulk editing features, which efficiently manage large product inventories by quickly updating tags, weights, prices, and barcodes. Its user-friendly interface suits those with limited tech skills, and additional features like scheduled tasks and CSV export/import enhance its versatility. The responsive live chat support is also frequently commended for its effectiveness in assisting users.

November 6, 2019

Great app, easy to use - BUT $10 for 10 edits? Come on. 5 of those were me learning how to use it.

Overpriced. Use GetVela for free instead

Case & Covered
United Kingdom
About 4 hours using the app
June 2, 2021

i am writing this review because i paid $10 for the app and it did not work. it only found 333 of 1200 identical variants i asked it to. i ran the search a second time and it found none. I emailed support and got an automated response telling me i would have to wait up to 2 days for a response. I am doing this now. No way. unacceptable. if someone gets back to me within 12 hours and fixes this problem i will edit this review.

pophomefabric
Canada
About 1 hour using the app
Edited June 30, 2020

I paid for this plugin but very not useful.
BPE is very difficult for using and I lose too many times for testing all functuib and reading the blog.
Sorry, but the only thing I get is losing 9,99$

Lesecteur.ch
Switzerland
About 1 hour using the app
December 27, 2023

Such a pity that they're customer service team is lazy and unhelpful. Kept referring me to watch a video instead of actually offering help. Obviously as a small business owner myself, I would never treat customers this way.

Spikes and Seams Greek
United States
41 minutes using the app
Hextom replied January 3, 2024

We're sincerely sorry to hear that you encountered difficulties using our app. We take all customer feedback seriously and have reviewed the support you received.

Following our review, we identified that the video tutorial suggested in the initial response offered a solution to your specific concern. When we learned of your dissatisfaction with the overall support experience, we attempted to reach out to you on several occasions via email to offer further assistance and address any outstanding concerns.

However, we haven't received a response. Our priority is to ensure your satisfaction. If you're still open to discussing your experience, please don't hesitate to contact us at help@hextom.com. We're available to answer any questions and find a solution that meets your needs.

Thank you for your understanding and cooperation. We look forward to hearing from you soon.

February 16, 2019

If i could give this app zero stars Iwould. It did not work for what we wanted which was as the name suggested a means of reviewing bulk items. Instead we uninstalled it within days, it served no use and they have still charged us 9.99usd ... so, now I have to chase them up for a refund. Just be careful, if you try this and it's not for you, they'll still take your money.

FarmersSolutions
Australia
35 minutes using the app
June 12, 2018

not good anymore. they changed their pricing and only allow limited bulk edits per month.

$5 for 5 edits, $15 for 30 edits and so on. Was better before because you need a lot of bulk edits to get everything right, this makes it too complicated and too expensive.

Cocoflorence
United Arab Emirates
24 minutes using the app
November 12, 2017

App doesn't work or gives the wrong selection, useless

Coolstatements
United States
20 minutes using the app
March 21, 2018

The app is clunky and needs to be more efficient and streamlined. Too much clutter on the homepage and drop-down menus.

Zenologys
United States
15 minutes using the app
December 25, 2018

Installed to check it out on the free trial. Then uninstalled cause its basically useless, yet lo and behold. They still charge you. Same story with another app from Hexcom. Do not install.

Spore Spot
South Africa
8 minutes using the app
October 31, 2018

Somehow does not work for me. Everything is selected and ready for change. When I click Go.. nothing happens. I can click the button as much as I want but no action (Bulk change) is started.

Rheinufer
Germany
8 minutes using the app