Reviews (1,017)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving features, especially useful for large product catalogs. It offers a user-friendly interface and robust bulk editing tools like price adjustments and inventory management. The responsive support team is quick to assist, enhancing the app's reliability. Additional features include scheduled tasks, rollback options, and advanced import/export capabilities, making it a cost-effective solution for comprehensive store management.

June 14, 2022

Hey you have to display the number of products which are choosen in the bulk editors. that would be very nice to verify if the conditions work right.

MIK Motoren GmbH
Germany
About 1 hour using the app
October 5, 2016

Thank you for creating this! Once I learned how to use the app, it was wonderful to speed up all the work.

Pixies Rule
United States
About 1 hour using the app
April 25, 2016

Awesome product! Saves lots of time!

New World Gems
United States
2 minutes using the app
December 27, 2023

Such a pity that they're customer service team is lazy and unhelpful. Kept referring me to watch a video instead of actually offering help. Obviously as a small business owner myself, I would never treat customers this way.

Spikes and Seams Greek
United States
41 minutes using the app
Hextom replied January 3, 2024

We're sincerely sorry to hear that you encountered difficulties using our app. We take all customer feedback seriously and have reviewed the support you received.

Following our review, we identified that the video tutorial suggested in the initial response offered a solution to your specific concern. When we learned of your dissatisfaction with the overall support experience, we attempted to reach out to you on several occasions via email to offer further assistance and address any outstanding concerns.

However, we haven't received a response. Our priority is to ensure your satisfaction. If you're still open to discussing your experience, please don't hesitate to contact us at help@hextom.com. We're available to answer any questions and find a solution that meets your needs.

Thank you for your understanding and cooperation. We look forward to hearing from you soon.

June 2, 2021

i am writing this review because i paid $10 for the app and it did not work. it only found 333 of 1200 identical variants i asked it to. i ran the search a second time and it found none. I emailed support and got an automated response telling me i would have to wait up to 2 days for a response. I am doing this now. No way. unacceptable. if someone gets back to me within 12 hours and fixes this problem i will edit this review.

pophomefabric
Canada
41 minutes using the app
February 4, 2022

Works fine. Some more filtering options/conditions would be awesome, but this is all I need for now. Thanks

Esoterrarium
United States
18 minutes using the app
July 23, 2020

I wish the bulk edits were quicker. But other than that it is great app. Maybe a but expensive but than again there is a lot of configuring to go into making this app possible

Quest Apparel
United States
15 minutes using the app
October 9, 2016

This app is very user friendly and did not take time at all. I will definitely recommend it.

Themanechoice Canada
Canada
13 minutes using the app
Edited April 12, 2018

Asked to write review before I could see results.So I give three stars. After being able to check I found (no surprise) it updated the db perfectly. So to be fair the review is now five stars.

Beancentral
United States
15 minutes using the app
September 4, 2020

このアプリで商品マスタの税を適用しているかどうかをエクスポートしてチェックできました。次はマスタの一括取り込みにチャレンジしようと思います。
ただしコレクションを選択するのが必須なので、全てのマスタを一覧で見れるといいと思います。

MONOEARTH
Japan
15 minutes using the app