Carro: Collaborative Commerce , 177 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
    153
  • 3% of ratings are 4 stars
    6
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    2
  • 8% of ratings are 1 stars
    14
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and ability to solve logistical issues related to marketplace and drop-shipping models. They appreciate its cross-selling feature, excellent customer service, prompt billing support, and no upfront fees. Unique features such as influencer integration and cross-store selling are seen as game-changers, aiding in connecting with influencers and adding products from other brands at no extra cost. The app is also praised for managing product requests with influencers and identifying influencers from a merchant's existing customer base.

Edited October 25, 2021

Here is what I like: as far as I know this is the only app that will push both orders AND payment between Shopify stores, as well as keep the products synced. (you need to make a special request to KEEP it synced after the initial import. Unfort for us, the rate is a bit high ($50/mo) given limited functionality. The free "intro" is not really usable, as you can't control who sells your product or receive shipping fees or stop them from placing international orders. For the paid plan $50, you can only set one shipping fee for all items. Also to bring your drop-shippers over here, you'll have to convince them to pay $50/mo. as well. So, potentially a really good powerful tool, but the hurdle to onboarding is high if you and your partners are small. You'll need to only offer products that all have the same shipping fee, or you can work shipping into the discount you offer, and tell the sellers they can keep the shipping. The optics of taking them down from 30% margin to 15% margin AND paying for this app aren't great tho. We have tried and failed to convince them, lol.
As the dev's point out you could always refuse international orders but that's a bit laughable: putting the burden on the warehouse team to somehow decipher if it came from Carro, and block it then relay that to the retailer. So, a great step in the right direction, if you can come up with work arounds for these issues.

Yogo
United States
About 1 year using the app
VYRL replied October 22, 2021

Hey there, 

Thanks for providing your feedback, I'd love to clarify our pricing and features as there appears to be a misunderstanding.

Also, thanks for keeping Carro installed, we love having Yogo in our network as a supplier! 

There are actually no required subscription costs for suppliers in our network, and starting this upcoming week, suppliers will be able to access all features for $0 a month.

In regards to international orders, you can ask each of your retail partners to block international orders for your products. We understand that this manual component isn't ideal, so we're actively working on an automated solution.

In respect of bringing partners to Carro, each new retailer is provided a 60-day free trial, which we feel is more than enough time to begin generating at least $50 a month (typically this is just one or two sales total).

Hopefully, this clears up the confusion, but don't hesitate to reach out to me directly if you need further assistance!

Sincerely,
David Rice
Customer Success Lead

November 24, 2020

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garbK
Jordan
28 days using the app
1
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