Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify and its range of features including cross-selling, digital inventory, influencer discovery, and brand partnerships. These features are praised for increasing visibility, reaching new customers, and boosting sales. The app's automation streamlines processes, saving time and resources. The support team is responsive and helpful, and the onboarding process is efficient. The app is also commended for its reliable billing system, expanding product catalogs, testing new product categories, and fostering new vendor relationships.

April 13, 2021

Good for the most part. Oftentimes, the supplier does not reply to messages, and you cannot get access to their stores as easy as I would like, but I am not sure what Carro can do to assist with this.

Dèlavè Denim Co
United States
Almost 2 years using the app
VYRL replied April 22, 2021

Hey Dèlavè Denim Co, thanks so much for taking the time to leave this review! We're working really hard on some new features that will address this issue, stay tuned! :)

April 14, 2021

A great idea and easy to use app! We did have an issue with one order on our site not being transmitted to our partner, but we're working to get that sorted!

United States
Over 1 year using the app
VYRL replied April 22, 2021

Hi Kinzingo, I'm really glad we were able to sort out the issue with that order and I'm looking forward to the growth of your brand in the Carro network! :)

Edited July 26, 2021

Carro needs a bit more time to work out the little details to make this service work for my shop. In theory, Carro should be amazing when everything is up and running and hopefully I'll be able re-install and make it work for my shop. I'm giving Carro a 4 star rating entirely based on their customer service. Right now, their service is up close and personal and that is rare in our internet age. Hopefully they are able to maintain that level of personal care for their customers.

United States
10 months using the app
VYRL replied July 18, 2021

Thank you so much for your feedback. Our small but mighty team is working around the clock to make Carro better every single day. We can't wait for you to see what we have in store! I'll share this review with the support team, I know they've enjoyed working with you. :)

February 18, 2021

This app is great for finding influencers that are already within your network. I'm looking forward to using the brand partnership. With the brand partnership feature, my store will have the ability to scale and serve our customers.

Women' s Active Apparel
United States
9 months using the app
VYRL replied February 19, 2021

We appreciate it a lot! Happy that you're using both parts of our platform.

August 27, 2020

We have been testing Carro's new retail partnerships feature. There have been some learning curves, but we can say Carro has been all over every bug and issue and working hard to correct as fast as possible. Appreciate the high-touch, thoughtful support and innovative approach to partnerships.

type:A deodorant
United States
Over 1 year using the app
VYRL replied August 28, 2020

Thanks type:A team! We love working with you :).

Edited February 21, 2021

I’m still in the early stages of incorporating the app with our online store, and I Love the platform. We have experience with other apps connecting sellers & brands and this one has a real great potential Customer service is fast, professional and with follows ups to make sure they resolve any issue we might have, And this is always the most important for us… when starting a new partnership,
They are open to suggestions and are looking for improvements Thank you David and Eli !! Truly appreciated.

Boho Jeans
United States
About 1 month using the app
VYRL replied February 25, 2021

We're excited to be working with you! :) Thanks.