Reviews (117)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective cart abandonment strategies, noting significant increases in sales and revenue recovery. Its integration with email, SMS, and Facebook Messenger provides a user-friendly retargeting solution. Merchants appreciate the ease of campaign management and the detailed reporting metrics that enhance customer engagement. The customer support team is also praised for being responsive and helpful in multiple languages, ensuring a high return on investment.
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Installed CartsGuru and boom! the very first default email recovered a sale!
It was quite easy and intuitive to figure out and configure. And on top of that, their team actually went over the setup, and offered to help to make sure everything is set up perfectly, and as per best practices - great service!
Good app for re-targeting. Easy set up and easy to use. As a startup, I am using their free version and it has been great.
Great app when it works. I wonder when they'll ever address the numerous "api error" messages that always pop up
free up to 300 contacts
- including everyone who signs up on your website (if they open your emails or not, or if they never visit you again, they are counted as 1 of your 300 contacts).
Including all bogus/fake accounts (Shopify stores get tons of those - look at your customers' list)
Also includes any in-person sale - even if all the customer did was use his credit card to make a $5 in-person purchase, and you never collected ANY of his personal information. He too is counted as 1 of your 300 contacts for Carts Guru!
I just did a monthly clean up of spam customers, I have less than 300 "real" customers WITH a store account, yet Catrs Guru says I'm over my 300 limit. Account locked, they want money.
No way. What will be next if I decide to pay? Looking for a better app.
Thanks for your feedback and we’re sorry you feel this way.
It’s important to understand that Carts Guru calculates each user’s contact list by simply adding up any contact with either an email address or a mobile phone number connected to their name.
Each Carts Guru user is responsible for creating and editing his/her own contact list. Users can add new contacts, bulk-delete contacts, or modify existing contacts - it’s completely flexible.
Our pricing system is fully transparent and can be viewed on the pricing page on our website: www.carts.guru/pricing
When you initially sync your contact list with Carts Guru you have two options as Shopify customer. You can either:
Synchronize contacts with your Shopify store. You can sync contacts you’ve acquired over the last week, month or year - the date range is entirely up to you.
Or, you can manually upload a CSV file of contacts you wish to import. While this option may take more time, it allows you more control over your list and works better for someone trying to stay under the “free under 300 contacts” mark.
After these initial syncs, Carts Guru will automatically upload the contact details of new customers who register their details in your Shopify store. These contact details will be used by Carts Guru to send campaigns you design (cart retargeting, browse abandonment, win-back etc).
It is up to you to monitor these new additions to your list and delete any contacts you don’t want.
If you have any further questions or need any help onboarding, you can book a meeting with an account manager - bit.ly/2SF2qqs
We hope this cleared up any confusion.
All the best,
The Carts Guru team
My abandon cart rate recovery was decreasing. I'm excited to use the text and messenger feature and review my rates after 30 days. This is a game changer it's like 3 apps in 1.
I am exclusively using the app for SMS re-targeting and so far so good! Looking forward to the metrics after 30 days. I was worried that this would be too intrusive but you can adjust the messaging to make it fun and safe for your customers.
It's unbelievable how much time and hassle this app provides. The recovery of any lost carts can be a big deal, this app converts many of those into paying customers. I love it.
Perfect App to recover abandoned carts with multicanal. Very good support, they contact you to do the first setup
The support of the app is bespoke. Customer service is doing their job very well! However, I find the whole interface quite difficult to operate.
It's a great app for abandoned carts which is hugely important when it comes to optimizing ones store. Its 100% needed.