CedCommerce Importer

Probably the worst support and the worst application you can use, STAY AWAY FROM IT!!

It's been 2 months that EVERYDAY I need to communicate with their team because it doesn't properly sync with Ebay.

I'm left on "seen" messages and every time I request for their to fix it (again and again), it takes 48-72h every time.

How do you want us to make sales and have a functioning store if this application which is ESSENTIAL is never properly working?

DO NOT EVEN INSTALL IT, YOU'LL REGRET IT.

It's so close to being good that it's bad. This doesn't do what you think it does, it almost does it but you'll be left disappointed and cleaning up a hell of a mess. This app ONLY imports listings from eBay to Shopify. It cannot ACCURATELY keep up with inventory once the item is on Shopify. We ended up having countless products that were SOLD still in our inventory which impacted sales, customer service, and SEO. Seeing as this app charges a significant amount for "seamless product syncing" you'd think that it would be seamless, not full of cracks for products to slip through.

Customer service is a joke. I've managed to get in contact with them a handful of times and they've only ever resolved an issue ONCE. The resolution to that was temporary and didn't last. This app has been nothing but a headache and I cannot see a single use case in which this is the best answer to your problems.

The straw that broke the camels back - with this latest issue I finally got in touch with customer support. They're demanding I pay them additional money to get the app working even though I only have five products active on my store. Done with this, don't waste your time.

This is an immoral company without customer support or integrity. I downloaded the App for my Shopify store to work with Ebay / shopify synch and import of my 1600 or so skus. Once downloaded, I had issues bringing over all my skus to shopify. I reached out for support and was told this app would not help with what I was looking for, I needed CEDCommerce Importer, not CEDCommerce Integration. My bad. I uninstalled, downloaded the other app to continue to get the result I needed.

I asked for the $300 "year in advance" fee charge they charged me for the 30 minutes I demo'd their software, that I could not use to fulfil my needs. They declined. I asked them to reconsider, they ignored my second request and days later now, have not responded. This is criminal.

I will be taking this up with Shopify next and to social media. And I will now, not be using their other software to support my store, so they have now lost perpetual business from me each year, they risk reputation and review, and possible action from Shopify, all to steal and keep $300. Desperate and crooked. AVOID AVOID AVOID, poisonous people.

Update - As of 3/19 Unresolved. Also, calling their 24/7 support number listed 888-882-0953, the number is unresponsive after several tries, just rings and rings, no one picks up, no message service, so more fraud.

Avoid using this app - absolutely no customer service response. Contacted on 18th August to report an error in their app whereby they took payment, but I have yet to receive credits applied to my account. I am disputing the transaction with my bank to get my payment returned.

Ankit was very helpful with a complete amateur in myself today.. he baby stepped me through every step of the way as I am useless. I cannot thank him enough

without this support I would have been completely stuck

They charged me even though i installed the app and sent them an email to cancel the subscription. Shady business

I was able to receive assistance when I was trying to upload some products into my Shopify Store.

Good customer service. App seems okay.

I appreciate the proficient, prompt and highly professional service in client support. Thanks a lot.

This is a great app. We are having some issues but Ankit is very helpful and fixes them in no time.