Reviews (232)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective automation of the chargeback management process, which significantly increases the success rate in winning disputes. It features a user-friendly interface and a comprehensive dashboard for easy navigation and real-time tracking. Merchants also appreciate the detailed analytics provided, helping them understand the causes of chargebacks better. Additionally, the customer support is praised for being responsive and knowledgeable, with specific commendations for team members like Joyce, Boaz, and Mariane.
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Good service!! There went above a beyond with helping me they made me feel like i mattered great service.
Hey there! Thank you so much for your great review!
We wish you the best of luck with your new business!
- Boaz
Thank you, Boaz, for your help and support! Great people and service, Great app they won plenty chargeback for us.
Thanks for your warm words!
We focus on eliminating the big issue called "chargebacks" from your to-do list. Always here to help.
The best app to secure your assets! highly recommended!! Amazing costumer service, easy to install, great communication, knowledgeable team!
Thanks for your warm words!
You will always find or live support to assist you with any need or query.
Our automated solution will continue to work incessantly, allowing you to grow your business without worrying about chargebacks any more!
Setup was lightning fast lol - Ariel was also quick to help and offer advice - testing this out on my new store next week - let's go!
We're glad you like our service! Thanks for the honest words.
We couldn't be happier with Chargeflow! It was an easy set up and they got started right away. We had been spending too much time handling chargebacks without much success. So far, Chargeflow has a 100% success rate for us. Highly recommend this app.
Thank you for your great feedback, much appreciated!
Nowadays, success equals time & money indeed, and we focus on saving you more of these.
Best app if you don't want to manually deal with chargeback and frauds. Everything is automated. And the billing is based on the win rate. Could not ask for more.
Thanks for your kind words!
Chargeback will always be part of your business, unfortunately.
Good thing we have the ultimate automated solution to eliminate this chore off your back and recover your lost money.
this apps is very sucks. charge me without notification...i never to use for chargeback recovery also
Hey Ah Hock - I'm Ariel, the CEO and co-founder of Chargeflow.
Thank you for taking the time to share your feedback. I'm personally here to address your concerns and ensure your satisfaction with our service.
I apologize for any confusion regarding the charges from our app. We strive for complete transparency and clear communication about our fees. I understand that unexpected charges can be concerning, and I am dedicated to clarifying this matter for you.
You began using Chargeflow on August 10, 2023. Within two weeks, we successfully handled a chargeback on your behalf (Case ID: 9912287528), demonstrating the tangible benefits we offer to your business. The charge you noticed was a "Success Fee," which we only apply after successfully recovering a transaction for you. This is in line with our commitment to a success-based pricing model, ensuring that we only benefit when we bring value to your business.
Given this context, I believe the 1-star review might be based on a misunderstanding. We adhere strictly to our pricing policy, which you agreed to upon signing up. Our goal is to assist entrepreneurs like you in combating fraud and enhancing your business's financial security.
As a fellow founder, I kindly ask you to reconsider your review.
Such feedback significantly impacts our app's performance and ranking, potentially misleading other merchants who could benefit from our solution.
I'm committed to making your experience with Chargeflow a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you.
I'm asking for the opportunity to demonstrate the full value of Chargeflow to you. Please feel free to contact me directly at ariel@chargeflow.io to discuss any further concerns or questions you might have.
Your feedback is invaluable, and I'm hopeful we can transform your experience into a positive one.
Best,
Ariel
The service behind this app is really well done I highly recommend it if you deal with frequent chargebacks!
Thanks so much!
Naturally business grow and it comes along with chargebacks, so we want to make sure they are dealt with with maximum professionalism.
Thisapp handles chargebacks much better than Disputifer (another app that I don't recommend which breaks your cart page for some reason). Chargeflow has an actual human digging deep to make sure the answer is thorough as possible.
Thank you so much for your wonderful review! We're glad to have you as a customer. As you know, we're here 24/7 for any inquiry you might have.
I used this to manage all my chargebacks across all providers and keep everything in one location. Very easy to use.
Thanks for your kind feedback!
We do our best to integrate with any platform and payment processors out there, in order to provide full coverage for your online orders.