Reviews (232)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective automation of the chargeback management process, which significantly increases the success rate in winning disputes. It features a user-friendly interface and a comprehensive dashboard for easy navigation and real-time tracking. Merchants also appreciate the detailed analytics provided, helping them understand the causes of chargebacks better. Additionally, the customer support is praised for being responsive and knowledgeable, with specific commendations for team members like Joyce, Boaz, and Mariane.
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I used this app and immediately got direct communication on zoom within 48 hours excellent service so far ! waiting for my result on my chargeback
Thank you for your kind words!
We like to get to know our clients on a personal level, it's always nice, and also in order to fully understand your business needs and tailoring our services accordingly.
I wasn't sure what to expect when signing up for these guys. We a lot of our cases but we wanted to let someone else handle it for a change and increase our win rates. I have to say I am not disappointed and they are extremely thorough. I was literally blown away by the depth of info they had on an order in dispute. None of the cases we handled ourselves had as much info so I would imagine their win rate is considerably higher. After signing up Mr Edelman contacted me for a 30 minute chat. He really sealed the deal for me. Highly recommend these guys to take the stress away from disputes for PayPal, Stripe, Shopify Payments etc.
We really appreciate your kind words!
Handling disputes can be rough for merchants, especially when using several payment processors, but Chargeflow's AI saves a lot of time and money, in the most professional way.
This is one very professional company. I still don't have any issue resolved from their side because I decided to install it after one huge chargeback but even after the initial meeting I am pretty sure they are the ones who will help me in the future. Looking forward to it. (Not really, who likes chargebacks :)
We much appreciate your great review!
Nobody like chargebacks, but experience shows that when you let go of the chargebacks chore - you will have more time and resources to grow your business, allowing us to fully-handle all chargebacks.
There app looks really great ! I don't have a lot of chargeback for now, but I think they will certainly help me a lot ! Plus the support team is extraordinary ! You install the app (that is free) and the next day you already have an onboarding call with the person that will help you if you have any issues :)
We appreciate your awesome review - thank you!
Chargebacks are an issue you want to have after you assure it's fully covered, so it's great you've installed our app in advance.
Always pleased to help on the spot, as we understand that behind every successful business there's an owner who needs to now he has full and quick support.
The team is highly professional and responsive. I'd recommend this anyone who wants to scale their business and invest valuable time into business development, rather than dealing with disputes.
Great feedback, thanks a lot!
Merchants are really amazed with how much free-time they have once they don't need to deal with their chargebacks.
This app is everything I wanted and more! Completely hands-off chargeback management is the dream, and so far, my expectations have been exceeded. I've vetted Chargeflow's first few responses and wow! They are thorough, organized, and extremely compelling. Absolutely recommend giving them a try!
Thanks for the great review, Sage & Sill! Our goal was to create a fully hands-off chargeback automation service for Shopify merchants, and we're glad we made that possible. Looking forward to assist your further on your journey.
So far it has been a good experience. I appreciate the one on one conversation to introduce me to the application.
Thanks for your great review Mike!
We do our best to integrate our superb technology with human relationship, to promise the satisfying service we provide.
After 6 months of using Shopify to power my small business, I was hit with a chargeback. I came across Chargeflow with great services. I was contacted by Boaz, its great to actually speak to a person than AI. Where he went over how their service works. 1 day after using chargeflow they had already gathered all evidence regarding my chargeback and was submitted. Overall great experience, representative Boaz was very helpful and personable. Very satisfied
Thank you so much for your kind words!
As a SaaS company, we do our best to emphasize personality and humanity along with our developed AI services.
Just installed the app and although I don't have results on the chargeback just yet, I can say: 1.) The product is well built and designed. 2.) My customer service agent, Boaz, is amazing. Great communications, understood the problem, was able to answer my questions very well. I'm looking forward to seeing how well they fight my case!
I appreciate you sharing your experience!
We just started our relationship and although your business will continue growing, we will always have the personal time to serve you and the most top-quality tools to handle your chargebacks.
I don't understand why all these 5* reviews. Please write honest reviews and stop misleading other merchants. This app is doing exactly what you could by yourself and nothing miracle. You can just respond to the chargeback by yourself and that's what this ap is doing. About winning is the most important thing, so you have same chance either doing on your own or use this app. I don't see this app is better than what you can do by responding by yourself. It is useless and misleading and please help yourself by adding any evidence you have to fight your chargebacks. They are very hard to win as the banks are always on customer's side. good luck
Hello,
I'm Ariel, CEO of Chargeflow. First and foremost, I'd like to thank you for taking the time to share your thoughts on our product. Every piece of feedback is crucial to us.
The primary purpose of the Chargeflow Automation product is to offer businesses a hands-off solution to the intricate issue of chargebacks. We recognize that the world of chargebacks is vast and multifaceted. The numerous guidelines, rules, and industry regulations can be overwhelming even for the experienced. Moreover, while knowledge is key, executing these processes efficiently can be a considerable time sink, especially when dealing with a significant volume. This often results in decreased team productivity. Furthermore, juggling these tasks across various payment service providers only adds to the complexity and time commitment. You're correct in saying that many of these tasks can be handled in-house, but our question is: Should they be, especially when there are more strategic aspects of your business that require your attention?
Chargeflow aims to alleviate these operational burdens, allowing businesses to focus on what they do best - their core product, customer relationships, and growth. Importantly, our fee structure is contingent on our success. We charge only when we successfully help recover chargebacks on your behalf.
I noticed that you haven't fully activated the app. By doing so, the comprehensive value of our solution would become more evident. Additionally, there are numerous other features and benefits that you might still need to explore. I'd appreciate the opportunity to walk you through them personally and ensure you receive the most from our product.
Lastly, I'd love to provide you credits to receive a "FREE" trial to re-review the app and consider editing this review eventually (hopefully for a positive one). Kindly reach out to me directly at ariel@chargeflow.io
Thank you again for your feedback, and I hope we can demonstrate the true value Chargeflow brings to your operations.
Ariel