Reviews (224)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this platform for its user-friendly interface and efficient automation in managing chargebacks, significantly reducing the time needed to handle disputes. Many report an improved success rate in disputed chargebacks due to the detailed responses generated. The customer support team, including members like Joyce, Boaz, and Mariane, is frequently praised for their responsiveness and expertise. Additionally, the platform offers comprehensive analytics that provide insights into chargeback trends and is noted for its cost-effectiveness and professional service.

May 1, 2023

I had a chance to speak with Boaz from customer service on Google Meet. He explained in detail how the company could help me deal with chargebacks moving forward; I will look into providing the coverage for Humm payments provider for Ireland. I hope ChargeFlow can help me to provide a hedge for my business in the future.

INTHEZONE
Ireland
5 days using the app
Chargeflow, Inc. replied August 28, 2023

I appreciate your feedback, thanks!

We can fully cover and connect to almost any platform or payment provider out there, in order to handle your disputes seamlessly.

Boaz.

December 27, 2022

Great team to work with and the idea of helping to win the case with percentage from the case is great agreement to have this app installed on all your shopify stores without no monthly fees!

DNS Wear
United States
4 days using the app
Chargeflow, Inc. replied January 9, 2023

Thank you for your great feedback!

Our business model is very simple, and puts both you and us on the same boat - when you win, we win.

November 23, 2022

I used this app and immediately got direct communication on zoom within 48 hours excellent service so far ! waiting for my result on my chargeback

TheWavyyWay
United States
4 days using the app
Chargeflow, Inc. replied November 29, 2022

Thank you for your kind words!

We like to get to know our clients on a personal level, it's always nice, and also in order to fully understand your business needs and tailoring our services accordingly.

July 17, 2022

I wasn't sure what to expect when signing up for these guys. We a lot of our cases but we wanted to let someone else handle it for a change and increase our win rates. I have to say I am not disappointed and they are extremely thorough. I was literally blown away by the depth of info they had on an order in dispute. None of the cases we handled ourselves had as much info so I would imagine their win rate is considerably higher. After signing up Mr Edelman contacted me for a 30 minute chat. He really sealed the deal for me. Highly recommend these guys to take the stress away from disputes for PayPal, Stripe, Shopify Payments etc.

GO-ULTRA
United States
3 days using the app
Chargeflow, Inc. replied July 28, 2022

We really appreciate your kind words!
Handling disputes can be rough for merchants, especially when using several payment processors, but Chargeflow's AI saves a lot of time and money, in the most professional way.

September 8, 2022

This is one very professional company. I still don't have any issue resolved from their side because I decided to install it after one huge chargeback but even after the initial meeting I am pretty sure they are the ones who will help me in the future. Looking forward to it. (Not really, who likes chargebacks :)

StudioDesk USA
United States
3 days using the app
Chargeflow, Inc. replied September 12, 2022

We much appreciate your great review!
Nobody like chargebacks, but experience shows that when you let go of the chargebacks chore - you will have more time and resources to grow your business, allowing us to fully-handle all chargebacks.

November 2, 2022

There app looks really great ! I don't have a lot of chargeback for now, but I think they will certainly help me a lot ! Plus the support team is extraordinary ! You install the app (that is free) and the next day you already have an onboarding call with the person that will help you if you have any issues :)

Ripcorde
France
3 days using the app
Chargeflow, Inc. replied November 10, 2022

We appreciate your awesome review - thank you!

Chargebacks are an issue you want to have after you assure it's fully covered, so it's great you've installed our app in advance.

Always pleased to help on the spot, as we understand that behind every successful business there's an owner who needs to now he has full and quick support.

December 9, 2022

The team is highly professional and responsive. I'd recommend this anyone who wants to scale their business and invest valuable time into business development, rather than dealing with disputes.

All Time Mats
Canada
3 days using the app
Chargeflow, Inc. replied December 26, 2022

Great feedback, thanks a lot!
Merchants are really amazed with how much free-time they have once they don't need to deal with their chargebacks.

October 25, 2023

this apps is very sucks. charge me without notification...i never to use for chargeback recovery also

mysuncatcherdream
Singapore
2 months using the app
Chargeflow, Inc. replied January 8, 2024

Hey Ah Hock - I'm Ariel, the CEO and co-founder of Chargeflow.

Thank you for taking the time to share your feedback. I'm personally here to address your concerns and ensure your satisfaction with our service.

I apologize for any confusion regarding the charges from our app. We strive for complete transparency and clear communication about our fees. I understand that unexpected charges can be concerning, and I am dedicated to clarifying this matter for you.

You began using Chargeflow on August 10, 2023. Within two weeks, we successfully handled a chargeback on your behalf (Case ID: 9912287528), demonstrating the tangible benefits we offer to your business. The charge you noticed was a "Success Fee," which we only apply after successfully recovering a transaction for you. This is in line with our commitment to a success-based pricing model, ensuring that we only benefit when we bring value to your business.

Given this context, I believe the 1-star review might be based on a misunderstanding. We adhere strictly to our pricing policy, which you agreed to upon signing up. Our goal is to assist entrepreneurs like you in combating fraud and enhancing your business's financial security.
As a fellow founder, I kindly ask you to reconsider your review.

Such feedback significantly impacts our app's performance and ranking, potentially misleading other merchants who could benefit from our solution.

I'm committed to making your experience with Chargeflow a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you.

I'm asking for the opportunity to demonstrate the full value of Chargeflow to you. Please feel free to contact me directly at ariel@chargeflow.io to discuss any further concerns or questions you might have.

Your feedback is invaluable, and I'm hopeful we can transform your experience into a positive one.

Best,
Ariel

January 12, 2022

This app is everything I wanted and more! Completely hands-off chargeback management is the dream, and so far, my expectations have been exceeded. I've vetted Chargeflow's first few responses and wow! They are thorough, organized, and extremely compelling. Absolutely recommend giving them a try!

Sage & Sill
United States
2 days using the app
Chargeflow, Inc. replied January 23, 2022

Thanks for the great review, Sage & Sill! Our goal was to create a fully hands-off chargeback automation service for Shopify merchants, and we're glad we made that possible. Looking forward to assist your further on your journey.

October 26, 2022

So far it has been a good experience. I appreciate the one on one conversation to introduce me to the application.

Mike n' Mandy's Corner
United States
1 day using the app
Chargeflow, Inc. replied October 31, 2022

Thanks for your great review Mike!
We do our best to integrate our superb technology with human relationship, to promise the satisfying service we provide.