Chatra Live Chat + Facebook

Chatra Live Chat + Facebook

by Roger Wilco LLC

Live chat & Facebook messenger for your store

4.9 of 5 stars(340 reviews)

Reply to chats and Fb messages

Chatra allows you to communicate with your customers from one app, desktop or mobile.

Boost sales

Answer questions, clarify concerns, cross-sell and upsell. We’ll help you to increase the number of orders and boost average order value.

Defeat cart abandonment

A simple, automatic message asking “Hey, can we help you with anything?” could be the difference between a sale and an abandoned cart.


About Chatra Live Chat + Facebook

Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.

Chatra allows you to see shopper's cart contents in real time to identify most valuable customers and provide tailored assistance.

Distinctive Features:

Cart Saving

Reduce cart abandonment rate, proactively contacting customers stuck on the check out.

Real-time visitor list

See who's on your website, where are they from and what they have in their cart. Start chatting with any visitor.

Facebook messenger integration

Answer messages sent by Facebook users to your store’s page directly from Chatra.

Live typing insights

See what customers type before they hit "send". Save time on preparing an answer.

Group chats

Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.

Visitor information

Know your customers once they start chatting with you — what page they are on, where are they from and what device and system they use to access your store.

Conversation history

We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.

Collects contact info

Even when you are offline or unavailable, so that you can get back to customers even if they left your site.

Targeted chats (triggers)

Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.

Correct typos

Correct answers after sending the message.

Works everywhere

Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.

Looks & feels as a messenger app

Smooth animations, avatars, beautiful design.

Agent photos visible pre-chat

After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.

Work from a browser, desktop or mobile apps

Windows & Mac, Android & iOS. Even on the go we’ve got you covered!

Free forever plan

Integrates with

  • Front,
  • Help Scout,
  • Slack,
  • Zapier,
  • Webhooks,
  • Facebook

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Free Forever Plan

Free

  • 1 agent online at a time

  • Most features

  • This plan is free forever!

Pro Plan

$19/month

or $15/month billed at $180 once per year

  • Real-time visitor list

  • Detailed visitor info

  • Typing insights

  • Saved replies

  • File transfer

  • Intelligent pre-chat form

  • Targeted chats (triggers)

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.9 of 5 stars
Based on 340 reviews

  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (6)

Most recent reviews

Tamil Brands

We are Tamil Brands (www.tamibrands.com). we just started using the app. So for its working great! I like to recommend this app.

ArtCadabra

This app is absolutely wonderful! A free app but with top notch service. They have accurate reports from people who visit your website, have excellent customer service as well and easy to use features. This app is a must have for Shopify owners.

COOLSTUB

We really like Chatra. It is very easy to use and set up! It helps us communicate with our customers in real time and answer any questions they may have. -Ashley Customer Support coolstub.com