Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.

Chatra allows you to see shopper's cart contents in real time to identify most valuable customers and provide tailored assistance.

Distinctive Features:

Cart Saving

Reduce cart abandonment rate, proactively contacting customers stuck on the check out.

Real-time visitor list

See who's on your website, where are they from and what they have in their cart. Start chatting with any visitor.

Facebook messenger integration

Answer messages sent by Facebook users to your store’s page directly from Chatra.

Live typing insights

See what customers type before they hit "send". Save time on preparing an answer.

Group chats

Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.

Visitor information

Know your customers once they start chatting with you — what page they are on, where are they from and what device and system they use to access your store.

Conversation history

We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.

Collects contact info

Even when you are offline or unavailable, so that you can get back to customers even if they left your site.

Targeted chats (triggers)

Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.

Correct typos

Correct answers after sending the message.

Works everywhere

Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.

Looks & feels as a messenger app

Smooth animations, avatars, beautiful design.

Agent photos visible pre-chat

After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.

Work from a browser, desktop or mobile apps

Windows & Mac, Android & iOS. Even on the go we’ve got you covered!

Free forever plan

Integrates with