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Chatra Live Chat + Cart Saver

Chatra Live Chat + Cart Saver

Developed by Roger Wilco LLC

164 reviews
Get
Price: Free – $14.00 / month Free Trial: 14 days More info
  • Increase sales assisting your customers in real time.
  • See a list of your online visitors and start chatting with them.
  • One click setup — seamless Shopify integration & iOS/Android apps.

Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.

Chatra allows you to see shopper's cart contents in real time to identify most valuable customers and provide tailored assistance.

Distinctive Features:


  • Cart Saving. Reduce cart abandonment rate, proactively contacting customers stuck on the check out.

  • Real-time visitor list. See who's on your website, where are they from and what they have in their cart. Start chatting with any visitor.

  • Live typing insights. See what customers type before they hit "send". Save time on preparing an answer.

  • Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.

  • Visitor information. Know your customers once they start chatting with you — what page they are on, where are they from and what device and system they use to access your store.

  • Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.

  • Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site.

  • Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.

  • Correct typos. Correct answers after sending the message.

  • Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.

  • Looks & feels as a messenger app. Smooth animations, avatars, beautiful design.

  • Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.

  • Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS. Even on the go we’ve got you covered!

  • Free forever plan.

For the full feature list and additional information check https://chatra.io/

Chatra Live Chat + Cart Saver reviews (164)

posted

Just downloaded and REALLY HAPPY with it - can't believe I am getting this for free. Honestly, I would pay for it!!! I think the most important to feature to know about the app is it can show you how must customers are on your site in real time, and which pages your customers are on too!!! This helps tremendously with the chat. It also allows customers to leave a message if you're offline. My only suggestion is the app assigns customers really weird names like "Exotic Peru" or Blue Kid or other weird names - altho I've got an email with instructions on to switch this. I simply wish my customers were referred to as User 1, User 2, etc. - rather than assigned really weird names that makes it feel like spam or illegitimate users :(

posted

WONDERFUL app, simply perfect to be able to help my customers, I can't say enough good things. Being able to visualise a customers visit is a huge boon. Seeing what's in there cart to prompt them about questions, is so much better than going in blind!

posted

The installation went without incident and the user interface is intuitive. I've found that the visitor's interface does not render well if on a mobile device, which is to say that it does not flip when turning your device. Overall, support has been good. The application has a desktop notification feature which works well for our customer service folks. The target chat feature needs some additional explanations as to how each rule functions. A YouTube training video would probably be beneficial in assisting users. The saved-replies work as expected which is a time saver for our customer service folks.I also love that you can customize their chat widget and change the location of where the widget is presented. The response time on the application between the customer and the customer service rep. is acceptable and being able to see the text that the customer is typing prior to them submitting is a fabulous time saving feature. Overall, I'm very happy with my initial findings on the application and look forward to them adding additional features which could push this application over the top. If you are seeking a light weight customer service chat application for your store, this application is more than sufficient. If you are looking for more analytics and feature-rich chat platform, this might not be your first choice.

posted

Love the features of this app. It has really helped my sales when I am able to tell who is on my website, where they are from and what exactly they are looking at. All in real time.

posted

Snappy. Smart. Superb. This chat app is highly recommended if you are looking for a perfect Live chat solution. I installed and removed a few other chat apps before, but sealed the search with Chatra.

posted

Solid chat. Good value! Give it a try.

posted

This is a great app, we are using it and loving it everyday. Lots of features and a FREE single user account, we plan to grow with multiple users and we want to continue using this app. Well done!

posted

This app is amazing! Love it! Customers can chat to us direct without waiting days for an email reply and best of all, its available on the go!!

posted

Love this app and how they handle email marketing :D

posted

Chatra is a great live chat app that comes with a lot of cool options and functions - USE IT!

Get
Free – $14.00 / month
14 days

Requirements

Chatrafree

Support & Sales

Roger Wilco LLC
support@chatra.io
chatra.io
Get Support

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