- Increase sales assisting your customers in real time.
- See a list of your online visitors and start chatting with them.
- One click setup — seamless Shopify integration & iOS/Android apps.
Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.
Chatra allows you to see shopper's cart contents in real time to identify most valuable customers and provide tailored assistance.
Distinctive Features:
- Cart Saving. Reduce cart abandonment rate, proactively contacting customers stuck on the check out.
- Real-time visitor list. See who's on your website, where are they from and what they have in their cart. Start chatting with any visitor.
- Live typing insights. See what customers type before they hit "send". Save time on preparing an answer.
- Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
- Visitor information. Know your customers once they start chatting with you — what page they are on, where are they from and what device and system they use to access your store.
- Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
- Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site.
- Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
- Correct typos. Correct answers after sending the message.
- Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
- Looks & feels as a messenger app. Smooth animations, avatars, beautiful design.
- Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.
- Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS. Even on the go we’ve got you covered!
- Free forever plan.
For the full feature list and additional information check https://chatra.io/
Chatra Live Chat + Cart Saver reviews
Great app! Incredibly easy to install and operate. Still early days for us but the checkout functionality is already assisting with retaining sales.
Great app. It works really well. The one thing I really hate about it I can't remove their branding even on a paid app. Really bad implementation.
I am very happy with this app,very functional and user friendly
very useful!! we can see where our customers are and chat to help them choose what's the best for them
Very easy to install and use this app
Chatra is excellent, I used two more apps for chatting from shopify app store before and removed them, but so far chatra is the best! thank you
I have been looking for the perfect chat application for a while.
None of them was perfect and some were quite expensive for their available features.I tried Olark, Tidio, Messenger, Drift and finally stopped on Chatra...
Why I switched from Drift to Chatra?
Drift does have a great look and great features, but their pricing was way off compared to Chatra...
And Chatra also offered a lot more features out of the box for a quarter of the price.
Having access to live users, segments, HelpScout Integration, were some of the basics I was looking for.
And Chatra delivered.Their onboarding was also very friendly and they gave me all of the answers I was looking for...
Like how to customise the chat button with my own face!Another very nice feature is the ability to edit a comment after it's posted (so you don't look like a second grader when writing to your customers).
And, one feature I didn'T realise I would like was the "see what the customer is writing" feature... Wow!
How nice is this to be able to start searching or writing a reply to your customer even before they post!Overall, this app really made the cut for me.
I've been using it on my phone and on desktop for the past 2-3 months and it's been great!
Does not work and doesn't notify me when someone is trying to chat, I have the paid version and it does not come along with any sort of support besides for them telling me I need to turn my volume up on my phone... I know how to use my device that is obviously not the issue. The support team is unwilling to assist, I guess they have not solution for their crappy system.
Works perfect. The first day I made two sales that probably would not have happened without Chatra. I can honestly say this app doubled my conversions.
Tested this out trying to find a good live chat service. Took 15 minutes to get the live chat email. Yet my contact form gets the email there right away.
