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Chatra Live Chat + Cart Saver

Chatra Live Chat + Cart Saver

Developed by Roger Wilco LLC

202 reviews
Get
Price: Free – $15.00 / month Free Trial: 14 days More info
  • Increase sales assisting your customers in real time.
  • See a list of your online visitors and start chatting with them.
  • One click setup — seamless Shopify integration & iOS/Android apps.

Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.

Chatra allows you to see shopper's cart contents in real time to identify most valuable customers and provide tailored assistance.

Distinctive Features:


  • Cart Saving. Reduce cart abandonment rate, proactively contacting customers stuck on the check out.

  • Real-time visitor list. See who's on your website, where are they from and what they have in their cart. Start chatting with any visitor.

  • Live typing insights. See what customers type before they hit "send". Save time on preparing an answer.

  • Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.

  • Visitor information. Know your customers once they start chatting with you — what page they are on, where are they from and what device and system they use to access your store.

  • Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.

  • Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site.

  • Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.

  • Correct typos. Correct answers after sending the message.

  • Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.

  • Looks & feels as a messenger app. Smooth animations, avatars, beautiful design.

  • Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.

  • Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS. Even on the go we’ve got you covered!

  • Free forever plan.

For the full feature list and additional information check https://chatra.io/

Chatra Live Chat + Cart Saver reviews

202 reviews
  1. 5 stars (190 reviews)
  2. 4 stars (9 reviews)
  3. 3 stars (1 review)
  4. 2 stars (1 review)
  5. 1 star (1 review)

Great app and great experience with it

posted

Great app has wonderful features and makes it very easy to talk to your customers!

posted

So far so good! I've been using this for a week and have had pretty good success, even though I'm not live online a whole lot. I kind of wish it had a chat bot, but then again, I think about half of my customers were frustrated by the previous chatbot app I tried.

posted

I can't imagine anything better! Chatra rocks!

Lonnie G.
Creamtone.com

posted

Love this app and how it allows me to connect to the visitors in my web store. Thumbs up from Webb's Mid Century :)

posted

Great app!. Perfect way to build trust and engage with customers.

posted

Incredible way to connect with customers and create reliable customer service. Love the software and platform. Customer service is incredible as well.

posted

Brilliant tool. Easy to use with so many features

posted

Pretty simple and easy to use, it's pretty practical piece of software that I'd recommend for anyone looking to increase customer support quality!

posted

I used this App for two days and I saw timely update once the customer is vising website or any page. But personally I see people do not want to chat online. This is for US customer, it may not be for other countries.

posted
Get
Free – $15.00 / month
14 days

Requirements

Chatrafree

Support & Sales

Roger Wilco LLC
support@chatra.io
chatra.io
Get Support

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