- Increase sales assisting your customers in real time.
- See a list of your online visitors and start chatting with them.
- One click setup — seamless Shopify integration & iOS/Android apps.
Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.
Chatra allows you to see shopper's cart contents in real time to identify most valuable customers and provide tailored assistance.
Distinctive Features:
- Cart Saving. Reduce cart abandonment rate, proactively contacting customers stuck on the check out.
- Real-time visitor list. See who's on your website, where are they from and what they have in their cart. Start chatting with any visitor.
- Live typing insights. See what customers type before they hit "send". Save time on preparing an answer.
- Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
- Visitor information. Know your customers once they start chatting with you — what page they are on, where are they from and what device and system they use to access your store.
- Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
- Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site.
- Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
- Correct typos. Correct answers after sending the message.
- Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
- Looks & feels as a messenger app. Smooth animations, avatars, beautiful design.
- Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.
- Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS. Even on the go we’ve got you covered!
- Free forever plan.
For the full feature list and additional information check https://chatra.io/
Chatra Live Chat + Cart Saver reviews
We love this app and highly recommend it!
We've been using Chatra for a month or so and we can't say anything bad about this App at all. It greatly helped us connect with our customers, especially those new customers that just found our website and were interested in our products. Chatra enables us to answer questions from curious customers as well as improve our communication to all other customers. Its feature of allowing us to reply either instantly via chat or via email helps us balance things and not get flooded with a lot of messages.
We are using the paid plan on Chatra and we are quite happy how it works. The support is immediate and it is very straightforward. We are looking forward for all the new changes and for the option to add files and pictures on mobile and desktop.
We've been using chatra on our site for a long time now and never had any issues. We use only the bare basics however the features available to us is a plenty. We highly recommend chatra to anyone looking for a live chat feature on their website.
TOP SERVICE, GREAT FEATURES ON PAID ASWELL AS AMAZING FEATURES FOR THE FREE FOREVER PLAN <3
We have been using Chatra now for over a year and have been extremely happy with it. Their customer service (what little we have used it) has been great and very helpful. The product itself has many options and is easy to use. I can think of no reason to use any other chat app. We're vary happy with Chatra.
We've tried every chat app for Shopify, and Chatra is hands down the best! It's personal, has a beautiful interface, and most importantly, has directly increased our sales. Customers love using it when they have a small question before ordering and can see that someone is online to answer it quickly.
Works exactly the way we want. Already thousands in sales and quotes requested from this app. I would; however, recommend a more significant notification for someone in my position. I'm am doing multiple chats, emails, phone calls, deep web searches and such so sometimes the ding (I've tried them all with screen pop-ups lol) gets ignored by my brain. Everyone has different abilities to disregard sound subconsciously or may have hyper-focus and this involves the Corpus Callosum. So, if chatra company studies different ways to break through this using notifications, that would be great.
I love this application. It's really helpful to "see" people landing on our site and being able to engage them right off the bat. It does what it says it will do and that is one more thing I can check off my list and not worry about.
Easy to install, very intuitive and lots of options. Like being able to see visitors typing before sending and also what they have in their cart. Overall, I recommend this app. Live chatting with customers is a must!
