- Increase sales assisting your customers in real time.
- See a list of your online visitors and start chatting with them.
- One click setup — seamless Shopify integration & iOS/Android apps.
Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.
Chatra allows you to see shopper's cart contents in real time to identify most valuable customers and provide tailored assistance.
Distinctive Features:
- Cart Saving. Reduce cart abandonment rate, proactively contacting customers stuck on the check out.
- Real-time visitor list. See who's on your website, where are they from and what they have in their cart. Start chatting with any visitor.
- Live typing insights. See what customers type before they hit "send". Save time on preparing an answer.
- Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
- Visitor information. Know your customers once they start chatting with you — what page they are on, where are they from and what device and system they use to access your store.
- Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
- Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site.
- Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
- Correct typos. Correct answers after sending the message.
- Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
- Looks & feels as a messenger app. Smooth animations, avatars, beautiful design.
- Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.
- Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS. Even on the go we’ve got you covered!
- Free forever plan.
For the full feature list and additional information check https://chatra.io/
Chatra Live Chat + Cart Saver reviews
Good addition, to the store, I think it allows customers to feel more connected. Customer service was very fast and responsive as well.
goooooooooooooooooooooooooooooooooooooooooooooood
Perfect for what we're after! Have definitely seen an increase in sales since using Chatra! Highly recommend.
I've used some other live chats, but they didn't work as well as this one. I am able to easily talk with customers over my phone and know exactly what channel they came in on.
Chatra has been a great help in assisting customers.
Very good app thanks for the support.
It's the best app i ever add on my store. I recommand it to everyone!
This app is better than some other apps i've tried. I love that you can see what pages your visitors are on, how long they have been in your store, last time they visted your store, what their adding to cart. Its so accurate the actual time the visitor hits your webite. I can log on to my site and I here my notification on my phone that a vistore is on the site. This is so much better than the shopify live view and google analytics. i found they are not accurate, this app gives you a lot of tools for free too. Try it you wont delete it. Shopliveit.com ;)
Very nice chat app. I like that it makes my customers leave their information for me to follow up with them if they leave, also keeps records of conversations and it keeps Spam Chatters away by having them introduce themeselves. i would like to have an app for my computer but so far I'm Loving. Thanks!
Amazing app. Thanks for fast support
