Conversion | Customer service
Live Chat, ChatBot, Cart Saver

Live Chat, ChatBot, Cart Saver

by Roger Wilco LLC

Chatra live chat, Fb chat, Email, Visitor list & Cart Saver

4.9 of 5 stars(580 reviews)
Free plan available
Add app

Web, desktop or mobile

Chatra allows you to livechat with your customers from one app, desktop or mobile.

Boost sales

Answer questions, clarify concerns, cross-sell and upsell. We’ll help you to increase the number of orders and boost average order value.

Save abandoned carts

An automatic chat message asking “Hey, can we help you with anything?” could be the difference between a sale and an abandoned cart

About Live Chat, ChatBot, Cart Saver

Chatra Live Chat allows you to sell more, answering questions, and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info, and understand your customers better.

Chatra allows you to see shopper's cart contents in real-time to identify most valuable customers and provide tailored assistance.

Distinctive Features:

Cart Saving

Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.

Real-time visitor list

See who's on your website, where are they from, and what they have in their cart. Start chatting with any visitor.

Facebook messenger integration

Answer chat messages sent by Facebook users to your store’s page directly from Chatra.

Live typing insights

See what customers type before they hit "send". Save time on preparing an answer.

Group chats

Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.

Visitor information

Know your customers once they start chatting with you — what page they are on, where are they from, and what device and system they use to access your store.

Conversation history

We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.

Intelligent contact form bot

Collects contact information when you are offline or unavailable to chat so that you can get back to customers even if they left your site.

Targeted chats (triggers)

Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.

Correct typos

Correct answers after sending the chat message.

Works everywhere

Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.

Looks & feels like a messenger app

Smooth animations, avatars, beautiful design.

Agent photos visible pre-chat

After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality live chat interactions.

Work from a browser, desktop or mobile apps

Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!

Free forever plan.

Integrates with

  • Front,
  • Help Scout,
  • Slack,
  • Zapier,
  • Webhooks,
  • Facebook

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

  • Welcome message from Chatra Bot
  • live chat settings
  • Agent’s interface
  • Satisfaction report
  • Visitor’s live chat widget

Support

Pricing

See all pricing options

Free plan

Free

  • Live chat
  • Offline chatbot
  • Most features
  • Free forever

Essential plan

$19/month

or $15/month billed at $180 once per year

  • Live chat
  • Chatbots
  • Facebook chat
  • Realtime visitor list
  • Visitor info
  • Targeted chat (automation)
  • Typing insights
  • Saved replies
  • File transfer

Pro plan

$29/month

or $23/month billed at $276 once per year

  • All Essential plan features
  • Chat ratings & reports
  • Data export
  • Operating hours
  • Agent groups
  • Integrations
  • REST API & outgoing webhooks

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    93% of ratings are 5 stars
    (541)
  • 4 of 5 stars
    4% of ratings are 4 stars
    (24)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (4)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (9)
View all 580 reviews

Most recent reviews

WellWellPin

Rating
5 of 5 stars
Posted
July 17, 2021

Love it when chatra sent email of my "not seen chat" to customer. it's automation is acting like my VA

ADA Sign Store

Rating
5 of 5 stars
Posted
June 29, 2021

Fantastic app that has been with us almost since we first launched. I remember tracking the live visitor page to follow customers as they came on the site, great feature! The chat has gotten countless customers that I can only imagine would have left had there not been an automated chat prompt to reel the customer in. I also really like the flexibility of the automation and conditional logic that can be applied. I haven't fine tuned or used that many features, but from the options I have seen there is so much that can be done. Overall great app, one of the few on shopify's app store I don't mind subscribing to.

Living Waters Creative Studio

Rating
5 of 5 stars
Posted
June 24, 2021

What I loved about chatra is their interface. Its intuitive and their support staff is quick and responsive. Icing on the cake: They don't talk in code and they understand you might not be from a coding background.

View all reviews