Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

October 8, 2024

The initial set up was easy and the more I dive in there are lots of extra features to help with conversion rate.

Sauna Nook
United States
About 1 month using the app
March 2, 2017

its good just cant see the history from the past week like how many customers each day.

Stepinelegance
United States
Over 5 years using the app
September 25, 2018

We have been using this for a few weeks and are very impressed with the features and functionality. Very glad we installed the app. While not perfect, it's pretty close.

Biggs Ltd
United States
Over 3 years using the app
February 21, 2017

Chatra really works well in terms of its overall functionality and its ease of use, integration, and feature set, it's a fantastic overall app. What I would like to see as the app grows is the ability to fine tune and customize a lot more of the app's features (through something like CSS position, color, background, size, etc.). The ability to more specifically (and responsively) adapt the chat button to different areas of the screen and customize for mobile versus desktop (right now it is just on or off), those would be fantastic additions to have. Again though - functionally very robust and powerful, and very easy to integrate, get up and running, and use. Great work!

Anjas Attic
United States
Over 2 years using the app
Edited April 28, 2020

It's great! Seamless and convenient! I love it! Would definitely recommend it very much. The customer service is great too!

Jujumello Intimates
Malaysia
About 2 years using the app
July 9, 2019

Really great tool. UI is a little confusing but much cleaner than other chat options. Excellent customer service.

SexyBrand
United States
About 2 years using the app
Edited August 15, 2017

The app is great and it works better than expected. The iPhone app is very useful as we are a mobile business. Tracking the history and seeing what people have in their carts is also very helpful. I've only really run into one challenge... I've been trying to find a solution to seenmlessly track users as they traverse my 2 different websites and haven't had any helpful feedback. The support reps just direct me to some code snippets but both installations were turnkey from your installers and I've not done any custom coding.

Mypl
United States
About 2 years using the app
April 11, 2018

Very nice chat app. I like that it makes my customers leave their information for me to follow up with them if they leave, also keeps records of conversations and it keeps Spam Chatters away by having them introduce themeselves. i would like to have an app for my computer but so far I'm Loving. Thanks!

The Perfect Girlfriend
United States
Almost 2 years using the app
February 2, 2022

J'ai utilisé cette application pour pouvoir communiquer plus facilement avec les clients potentiels, c'est pratique.

L'atelier de Iris
France
About 1 year using the app
May 31, 2021

I installed this app on our online store FrancineCollections.com. It is a great way to reach out to customers shopping on the site and for customers to quickly and conveniently ask product questions.

Francine Collections
United States
About 1 year using the app