Reviews (656)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy installation, user-friendly interface, and effective mobile functionality, allowing for on-the-go customer service. Key features include real-time typing visibility, live chat prompts, and customer activity tracking, which help boost sales and conversions. The app also offers robust customization, seamless integration with platforms like Facebook Messenger, and proactive automated messages. A free plan is available, with many opting to upgrade as ...

November 2, 2024

we used this app for couple of years- but last week google took our ads off because of the app , it said it has malicious software

we have since taken the app off- though we still have 3 months left on the price paid
But the ads are back online ,

www.FrumIndia.com - marca a SC FrumIndia Online SRL
Romania
About 7 years using the app
Roger Wilco LLC replied November 4, 2024

Hello!

We’re truly sorry to hear about the inconvenience caused by your ads being blocked. We understand how frustrating this must be, and we want to clarify that this ...

June 18, 2024

Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!

Ilios Lighting
United States
About 3 years using the app
Roger Wilco LLC replied June 27, 2024

We are sorry to hear that you were experiencing issues with Chatra! We currently do not see any issues in your account. Both the chat widget and the email integration are ...

June 4, 2017

Does not work and doesn't notify me when someone is trying to chat, I have the paid version and it does not come along with any sort of support besides for them telling me I need to turn my volume up on my phone... I know how to use my device that is obviously not the issue. The support team is unwilling to assist, I guess they have not solution for their crappy system.

Thechocoshoppe
United States
Over 7 years using the app
Edited November 29, 2019

Once again it crashed on Black Friday, once again their support is offline.

How is this OK shopify?

App is gone from all 3 of my sites, 3 employees now cant work, this is absolutly unacceptable

Dcams.dk
Denmark
About 4 years using the app
October 23, 2017

We've used the app for about a year now and up until about a month ago it worked great. Lately the app has been very buggy. It will randomly crash and you will need to reopen and login. The app is also recognizing customers on the site about 30-60 seconds after they have actually joined the site which is going to throw off any timed triggers you have set. We have dealt with that but today the app ...

Creatable
United States
About 1 year using the app
Edited July 4, 2022

Chatra DOES NOT WORK, only scares away buyers and this for $ 21 per month ((. This chat is not even needed for $ 0 per month, since their bot sends double spam messages to all potential buyers when it is needed to send one message. Set up it impossible because Chatra decided that your offline buyers should see two messages from the bot. Also, the avatars and text inside the chat jump from top to ...

EstheticsUS
Ukraine
5 months using the app
Roger Wilco LLC replied July 13, 2022

We are sorry to hear that you are dissatisfied with Chatra! Basically, you don't like how offline contact form bot messages and welcome widget texts currently work. In ...

Edited November 3, 2016

App never opens in time. Always freezes.

Buddhapants 2
United States
5 months using the app
March 22, 2018

Thre is no free plan as it's mentioned when we register. After 14 days they start to harass you with emails to upgrade and for review then they block access to the online list. The biggest lie is that they show you a list of supposedly online visitors from everywhere in the world and tell you if you want to unlock and chat with them you need to upgrade. I checked my account and no one was online ...

Greater Bazar
Canada
17 days using the app
August 12, 2017

Appallingly unprofessional support interaction with a member of Chatra's "Customer Success" team, & subsequently, management.

As a paid subscriber (since cancelled), I requested an unbranded chat box. This is offered on similar plans by their competitors (Tidio, Live Chat Inc., etc.)

It is standard practice that, following payment for a customer engagement service, the client brand controls the ...

Qaws Hq
United States
8 days using the app
July 9, 2022

i installed. had problems. contacted company. no reply. bad customer service. so u lost me as customer. i deleted app.

LMD Graphix
United States
1 day using the app
Roger Wilco LLC replied July 12, 2022

We are sorry to hear that you had problems with our app! According to our records, you contacted us via email and we replied to you with recommendations on how to update the ...