Reviews (299)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for boosting sales through real-time customer communication and behavior insights. It captures leads and closes sales, fostering trust and engagement. Key features include real-time chat, customer tracking, and message previews. The app integrates with Facebook Messenger and offers customization, automatic prompts, and pre-chat forms. It's praised for easy installation, intuitive interface, reliable performance, and responsive support, with a mobile app enhancing service on the go.
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Installed the app in 2016 - 10 Years ago. They decided to "unenroll" us after 10 years of autobilling. Nobody around at "Chatra" over the past few days to figure it out / reply to our messages. We've been in business for 21 years. And one of the reasons for over 2 decades of success is that we treat our long-standing customers like GOLD.
Deleting app and moving on to a fresh start with a new one. Just astonishing.
We have been using Chatra on our store for almost 5 years, and it has been a very useful tool for quick customer communication.
The live chat is easy to manage and adds real value by helping customers get answers before placing an order. The triggers are useful for engaging visitors at the right moment, and the live view helps us see how customers browse the store, including possible broken URLs or pages that need attention.
Installed the app in 2016 - 10 Years ago. They decided to "unenroll" us after 10 years of autobilling. Nobody around at "Chatra" over the past few days to figure it out / reply to our messages. Deleted the app. We've been in business for 21 years. And one of the reasons for over 2 decades of success is that we treat our long-standing customers like GOLD.
Deleting app and moving on to a fresh start with a new one. Just astonishing.
They advertise this as “free,” but that claim collapses almost immediately under scrutiny. The platform operates on a per-seat licensing model, meaning each agent requires a separate subscription. So a team of five isn’t scaling efficiently—you’re looking at a 5× cost multiplier for what is, at its core, a very lightweight chat interface. That pricing structure is wildly out of alignment with the product’s actual capability.
From a usability standpoint, the application feels underdeveloped. Core functions lack intuitive UX patterns, onboarding is virtually nonexistent, and there’s no meaningful in-app guidance. For something this basic, the absence of even rudimentary tutorials suggests poor product design and weak user testing.
Technically, it feels like a thin wrapper around a minimal chat framework—no depth, no customization, no real operational tooling. You’re paying enterprise-level pricing for what amounts to a stripped-down, entry-level widget.
What’s more telling: they don’t even appear to use their own product. I attempted to contact them through their chat during business hours and received no response. That’s a glaring failure of dogfooding and raises serious questions about system reliability, staffing, or both.
In a market already saturated with underwhelming chat solutions, this one manages to stand out—in the worst way.
Thank you for your feedback and sorry to hear that you did not have a good experience with Chatra!
Chatra was never advertised as fully free solution. We do offer a free plan, which includes core features for communication and is designed for small businesses that are just getting started, and we also have a free trial period that allows you to test all features of the Pro plan.
The information about our paid plans is available on the app page and also on our website. We follow the per-agent-seat model which is common for other messenger tools on the market. Our system also allows paying for less agents than you have registered in your account. For example, if you have 3 users in total but only 2 of them are chatting with customers, you can pay for 2 agents instead of all 3.
Chatra is intentionally lightweight and simple to use. At the same time, we provide a wide range of customization options, from simple settings in the dashboard to APIs that allow more advanced users to build their own integrations, behaviour logic and widget style.
We also maintain a comprehensive help center with step-by-step guides, screenshots, and detailed explanations, which can be found in the Help section on our website. While Chatra is designed as a self-service product, our support team is available via chat on our website or by email on workdays.
Regarding your comment about contacting us: we did receive your message, but it came in outside of our working hours. We have a small team based in Europe working in the CET timezone, mainly from 9am till 22pm CET. We responded the next day as soon as we were back online, apologized for the delay, and continued the conversation with you during our support hours. We do actively use Chatra ourselves and communicate with customers through it every day.
We’re sorry to hear that Chatra didn’t meet your expectations. If you ever decide to give it another try or explore it in more depth, we’ll be happy to assist.
They are so helpful and friendly. Honestly, I was stuck since I am working on so many apps, but they made the process smooth. Would highly recommend.
90% of all chats are bots, Chatra tells me that not their fault, it is happening in their product so-maybe they could take some accountability for it happening. Deleting the app.
Thank you for sharing your feedback. We’re genuinely sorry to hear that Chatra did not fully meet your expectations.
We’ve already discussed this with you directly, and we appreciate the opportunity to clarify it publicly for anyone considering Chatra. Chatra does not generate website traffic on its own, it simply interacts with visitors who are already arriving on your website. Bots, crawlers, and automated traffic reach a site independently of Chatra, just as they would with contact forms, analytics tools, or page views.
Chatra includes a simple and fully reversible ban option, which many of our users successfully use to manage unwanted conversations. In addition, we automatically filter out obvious bot activity whenever clear bot signals are detected. However, many modern bots, including AI crawlers and advanced scripts, are specifically designed to closely mimic real human behavior. From a chat widget’s perspective, such traffic is indistinguishable from real visitors.
Because of this, aggressively blocking at the chat level would inevitably risk blocking real users as well. For that reason, managing bot traffic is handled at the website or infrastructure level using tools such as firewalls, bot protection, rate limiting, or CDN services (for example, Cloudflare, Akamai, or AWS WAF). This is the standard approach across the industry and applies to all chat solutions, not just Chatra.
That said, we truly appreciate you taking the time to share your experience. Your feedback has been shared with our entire team and will be carefully reviewed as we continue to evaluate and improve Chatra in future updates.
We wish you all the best moving forward.
Great app!
We have found Chatra to be a great platform. There are features on it that we're using that streamline our interaction with customers.
I REALLY appreciated Julia from Chatra supporting me with a query the other day. Her input was detailed, spot on, and timely.
Our for-purpose organisation encourages you to consider this chat app on your Shopify store.
BTW we have six stores and Chatra on all six.
I am really impressed with this service. I had a minor tech glitch and Anna, in the chat box spent considerable time solving the issue. She was wonderful. (Hey, Chatra, give Anna a raise!!). Overall, this addition to my online store has been a game changer for my CSM.
It is an amazing setup, I'm enjoying the free trial. Based on your desires and business needs, the pro version is well worth the price compared to others.
