Reviews (653)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.
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Original review (2015): Still trying to drive more traffic to this new store to really put this thing through the paces, but no complaints yet!
Pretty easy to use and enough free features it's worth grabbing as a new store.
I particularly like the ability to add a photo in and make the chat seem personal.
Update April 2020: still on it. Still fantastic.
What a difference Chatra has made to our site. In the 10 days we have been using the app, we have captured three sales either directly or indirectly related to our ability to take questions directly from customers, in real time.
The interface is easy enough to use, even us Luddites figured it out in seconds. Installation and activation was instant, and we were configured and up and running in minutes. I can't stress enough how simple the process was - so happy about that!
As we looked deeper into the app, we found other customization options that we are now using, including auto-away and some other useful options.
Simply an amazing tool to augment our relationship-building and customer relations initiatives. Bravo!
Love the app! The Live Chat is amazing and makes my website so much better. Go and get it! I can definitely recommend it!
Great features and responsive staff.
Very impressed by how effective this app is! Lots of my customers are using it to get in touch with a 'quick question' that may not have otherwise been emailed. It creates a more personal exchange, and I feel not only are more browsers becoming buyers, but they are happier with the service and will become repeat customers.
Very happy that I installed this app and I do not hesitate to recommend it or the team behind it. Excellent customer service and help if you need it.
A very simple yet aesthetically pleasing tool. Our sales reps have enjoyed it's ease of use and features. There customer service has also been excellent. Thank you for a solid chat app!
We LOVE chatra! It is easy to use and never fails. Really helps us answer those questions that customer need ASAP.
Using this app for a few years. So far so good - haven't had a single issue. Nice App, good customer service & recommended.
I never thought how useful could be this app and Im so happy to get it! I being closing more sales via chatra than email as the quick response is amazing for our customers. We are so happy with this and we really recommend it. It helps a lot that you can install it on your phone so you dont miss anything!
Love this app - has been very helpful for customer communication!