Chatra — Live Chat & Chatbot , 641 reviews

Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
Edited July 4, 2022

Chatra DOES NOT WORK, only scares away buyers and this for $ 21 per month ((. This chat is not even needed for $ 0 per month, since their bot sends double spam messages to all potential buyers when it is needed to send one message. Set up it impossible because Chatra decided that your offline buyers should see two messages from the bot. Also, the avatars and text inside the chat jump from top to bottom or disappear altogether. Because of this, the offline buyer thinks that an operator has appeared, but actually it is not and that misleads and angers the buyer. Buyers leave, the chat scares off potential customers. And technical support clearly doesn’t even know how the chat works and answers with template phrases-blanks like bank employees. There is no feedback, they offer to get out and return your money for this chat, so to speak. P.S. Don't waste your time and money on this app as I did. Now I'm looking for a new chat that just works:) thugs work in support.

Time spent using app: 5 months
Roger Wilco LLC replied July 13, 2022

We are sorry to hear that you are dissatisfied with Chatra! Basically, you don't like how offline contact form bot messages and welcome widget texts currently work. In offline mode, we send an additional message after the visitor completes the contact form, asking a visitor to consider adding additional details that might help the team answer the question. Some visitors only say greetings in their first message and might leave a website after completing the form, so this message encourages them to send another message with more details. This way, when the team goes online, they can answer the visitor's question right away instead of asking them to specify their question first. There is no way to remove this message completely, but its text can be edited in the settings if necessary.
The other concern is the welcome widget texts that appear when a visitor opens the chat window. If there are no messages yet, this message will appear in the middle of the screen, and if the visitor chatted in the past, this message would appear at the bottom of the screen when the previous browser session ends. It does not appear out of nowhere or "teleport", it appears only if a visitor spends too much time on a website or comes back to it later. The standard browser session lasts for an hour, and most visitors don't stay on a website for that long. These texts are also different for online and offline modes. The welcome texts may contain important information like links to the help section or information about the working hours, so we show them again for returning visitors after a while.
We explained the logic of these messages to you and suggested how to modify the texts. Since we don't have technical means to deactivate these messages for specific users and you were upset, we offered a refund. We appreciate the feedback and are open to suggestions on how to improve our product, and we took some of your points into consideration. However, we cannot make changes overnight.

April 12, 2022

We've downloaded this app for live chats and we're very happy of the result. The app has been well thought and is very easy to use.

United States
Time spent using app: 7 days
February 16, 2022

If you are looking for an app to help your customers chat with you, this is definitely the app to go with. No BS, easy to set up, everything you could ask for really.

MD PopCulture!
United States
Time spent using app: 7 days
February 14, 2022

I used this app to communicate with customers better. I really like how it does auto-hello messages. It would be nice if it did more features in the free version.

PureClean Performance
United States
Time spent using app: 12 months
February 12, 2022

Cette application est très utile et je le conseille à ceux qui se lance dans la vente en ligne. Elle permet d'échanger en toute sécurité avec vos clients.

Time spent using app: About 1 year
February 11, 2022

Works well for the shop, has a subtle design, slows down the store speed a bit of course, but marginally. Recommend!

Time spent using app: Over 1 year
February 11, 2022

I used this app for online business. It does help a lot on communicate. It is easy to use for information collection, online chat.

Time spent using app: 4 months
February 10, 2022

This app works for what we need. I would recommend for small business. The free version is good for now but as business grows upgrading is an option.

Engraving Reimagined
Time spent using app: 5 months
February 10, 2022

Easy set up with what we needed to create our own look and feel. This app is user friendly and great to use! It works well on our website. We are very happy! The ChatBot team responds quick to queries. Thank for a wonderful app! Really appreciate it!

Wordsworth Books
South Africa
Time spent using app: 5 months
Edited March 31, 2022

I used to give 5 Stars and paid 1 year. But have to change now. My chakra widget stop working this morning. It disappeared in whole store, when I login to the app, always shows no visitor on page but shopify has live visitors. Tried to 1). contact suppoer in Shopify, email, phone call, nothing. 2). see if they have account on Twitter, Negative.3). Re-install the app in Shopify. No change. It used to work fine but once you got the trouble, you lost support like blind

United States
Time spent using app: 9 months