Chatra — Live Chat & Chatbot , 648 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.
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The Chatra app is great. It's really helped with customers being able to access our customer service team quickly. So far I'm really enjoying this app and would recommend it.
This is a great app, we have been using it for a few years to manage customer inquiries. Super easy to use, professional and love that it is customizable.
Highly recommend!
Great app! We use this app almost every day and it helps up connect with our customers with regards to their questions, orders & even website user issues. It is the best chat app I have come across so far.
Chatra has been a great addition to our online store and has greatly improved our ability to instantly communicate with customers who have questions about our products. Its very simple to set up and customize!
Original review (2015): Still trying to drive more traffic to this new store to really put this thing through the paces, but no complaints yet!
Pretty easy to use and enough free features it's worth grabbing as a new store.
I particularly like the ability to add a photo in and make the chat seem personal.
Update April 2020: still on it. Still fantastic.
We LOVE this app! Chatra was super easy to install, any queries I had were answered promptly and the customer experience is great. Chats come through on my phone so when we're out and about we can still answer all our customers questions. Definitely recommend this to anyone wanting to convert more website visitors into customers
Fantastic app, well-implemented. We love that it lets us be notified whether on PC or mobile, gives customers the sense that we're a major retailer, not just a mom-and-pop.
My product (wetsuits) often needs further help or explanation of features or sizing. The amount of times people reached out via Chatra surprised me and consequently I was able to either inform or close sales immediately. Pushing notifications through to FB Messenger also is very handy too. People are comfortable on what they know and messenger adds to the ease of use. I totally recommend this App. I did my research prior to installing and this seemed to be the one! I'm glad with my decision. Support has been good and there are real people on the other end.
Really friendly customer service and so easy app to install and start using!
So far I'm loving this app! I'm still on the free trial period just to test things out and I must say, I'm really enjoying it. I feel more connected to my customers and I love being able to assist them right away. Our site is www.treenaturals.com. :) Thanks team!