Reviews (656)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup and real-time interaction capabilities, notably the ability to preview messages before they're sent. The mobile app enhances on-the-go support, boosting sales and conversions through effective engagement tools like automated messages and visitor tracking. Integration with platforms like Facebook Messenger and extensive customization options align with various branding strategies. Merchants find the cost reasonable for the value provided, ...

January 30, 2018

The best Shopify app I have ever used it drives sales every day and improves customer service also. It is a no-brainer, I was an Olark customer for many years but Chatra is without a doubt better due to its, ease of use, functionality and service.

Hollywood Mirrors
United Kingdom
About 5 years using the app
December 24, 2015

Great app, love the 'applications' you can install on your mobile device, Windows and OSX. While other apps do link into your chat program (like Adium, Instant Messenger and such), this one has its own stand alone application(s).

The one shortfall to these applications (and I'm sure this could be updated in the future) is that the app's would be more advantageous if they automatically set you ...

Awesomedrinks
United States
About 5 years using the app
August 15, 2017

Haven't got a bad word to say to be honest.

Elsieandfred
United Kingdom
Almost 5 years using the app
October 8, 2019

We are using the app for our beauty products store: www.oolabooshop.com
It is easy to use also on your mobile so you will never miss a chat.
Easy to make it available for more users, eventhough it needs a monthly plan.

Oolabooshop
Netherlands
Almost 5 years using the app
November 7, 2016

Great App. Recommend it to anyone who is looking for a chat.
The free version is working great as well.

Walkkings Com
Bulgaria
Almost 5 years using the app
December 4, 2015

I like Chatra as it allows to tend to my customer's questions wherever I am via my smartphone. Installation and setup is just a click. I like the fact that it enables me to chat with my customers via my smartphone. It simplifies the process of providing chat functionality on my ecommerce websites a lot and has the ability to be proactive based on a number of situations all customizable on Chatra. ...

Crafiostore
Malaysia
Almost 5 years using the app
Edited May 30, 2017

Works perfect. The first day I made two sales that probably would not have happened without Chatra. I can honestly say this app doubled my conversions.

Natural Nutraceuticals
United States
Almost 5 years using the app
Edited April 26, 2020

Chatra works very well. It´s easy to use, and comes with a lot of setting options. It´s also very good at giving you plenty of info on your website visitors, and chatting with them is easy. Support is friendly and effective - too. I´m glad my shopify expert recommended me this app for my online store. Thumbs up!

VISUDECO®
Denmark
Almost 5 years using the app
April 24, 2020

Very easy to use. Increased my conversions. Customer service is excellent. Very professional lay out.

Notbrand
Australia
Almost 5 years using the app
November 7, 2016

The Chatra app is great. It's really helped with customers being able to access our customer service team quickly. So far I'm really enjoying this app and would recommend it.

Mosi Mei
United States
Over 4 years using the app