Chatra — Live Chat & Chatbot , 648 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.
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Perfect for keeping in contact with customers and tire kickers.
I've been using Chatra.io for the last few weeks and it has already had
an impact on my customer service and sales. From the well-designed iOS
app, to the online interface, and the creative customer-naming system,
to avoid treating anonymous customers like numbers, everything has been
first class.
I used another chat client previously, but did not like having to use my
IM client. The dedicated client here helps me filter out business IMs
from personal IMs and texts.
A few things that might be nice additions would be the ability to always
see the current page a customer is on. You can see this sometimes, but
not always. Another useful thing would be the ability to push a popover-
lightbox style offer based on a particular customer. For example, maybe
I see somebody in Libya (this just happened) and send an offer of
discounted shipping (the lightbox makes it look more like it "just happened" and less stalkerish than an IM. :))
These are minor quibbles. Chatra.io is an essential tool for using your
website to communicate with customers instead of hiding behind it.
Highly Recommended App. Work very well.
Great app and customer service! Works exactly as promised and is customizable to display how, when and where you want it to. We tried a few chat apps and, for us, this was the best of the bunch!
The app is working perfect, would really recommand it! Have been using it for quit some time and never experienced any inconvience / difficulties!
Great versions for free or paid - would highly recommend!
This app is so easy to use and to set up! I love how I can manage my hours and have customized messages as to show customers when i'm live and when I'm offline.
The best Live Chat app I've found. Instantly get messages from people visiting your store and can use the app on your phone to communicate with them.
Also have some useful upgrade features if you have decent traffic to justify it.
RARR Sportswear
www.rarr.com
LOVE THIS APP!!!!!! Have been doing the premium trial for 2 weeks, and I am so happy with it. I have 15+ people at least chatting with me a day, asking questions that are helping lead to sales. It's also fun to have the automatic chat prompts, letting people know we are here, and targeting each page with a different question. I love that I can respond both on my phone and on my browser, depending on where I am. I also love that it has the pre chat form propmt so I can get people's emails. Also awesome to see what page people are on, so I am totally clear on what their question is.
This app has definitely helped increase our sales and conversions, and let people know that we are here to help!
Totally recommend, and I am signing up for the premium plan!
Great App! it gets the job done perfectly. We are very happy with this App, the basic is good but premium Is great
Been using this app for over a year and it does what it says on the tin. It has certainly helped sales.
Very happy.