Reviews (649)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing sales and customer service through real-time engagement and quick responses. Key features include automated chat prompts, visibility into customer actions such as cart contents, and mobile integration for on-the-go access. The app is easy to install, customizable to fit store themes, and offers reliable performance with a supportive customer service team. The standalone mobile and desktop applications are also noted for their functionality. Merchants appreciate the comprehensive features that improve customer interaction and sales conversion, particularly praising the robust options available in the free plan.
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All good, easy to install and use. multi information available. We are using the APP in mobile as well, it very helpful on communicate with clients fast and easy. Thanks.
Chatra software understands convenience for both our brand and customers. Very pleased with their support response time. Favorite features are the ability to customize colors on homepage and time automated pop-up.
Chatra provided an additional channel of communication which we were definitely missing. Our Customer Interaction has gone up drastically and it's having a positive impact on our conversion rates. So far we've loved Chatra and I don't see that changing with an Awesome Support team standing by to assist us at any time .
Perfect for keeping in contact with customers and tire kickers.
I've been using Chatra.io for the last few weeks and it has already had
an impact on my customer service and sales. From the well-designed iOS
app, to the online interface, and the creative customer-naming system,
to avoid treating anonymous customers like numbers, everything has been
first class.
I used another chat client previously, but did not like having to use my
IM client. The dedicated client here helps me filter out business IMs
from personal IMs and texts.
A few things that might be nice additions would be the ability to always
see the current page a customer is on. You can see this sometimes, but
not always. Another useful thing would be the ability to push a popover-
lightbox style offer based on a particular customer. For example, maybe
I see somebody in Libya (this just happened) and send an offer of
discounted shipping (the lightbox makes it look more like it "just happened" and less stalkerish than an IM. :))
These are minor quibbles. Chatra.io is an essential tool for using your
website to communicate with customers instead of hiding behind it.
Highly Recommended App. Work very well.
Great app and customer service! Works exactly as promised and is customizable to display how, when and where you want it to. We tried a few chat apps and, for us, this was the best of the bunch!
The app is working perfect, would really recommand it! Have been using it for quit some time and never experienced any inconvience / difficulties!
Great versions for free or paid - would highly recommend!
This app is so easy to use and to set up! I love how I can manage my hours and have customized messages as to show customers when i'm live and when I'm offline.
The best Live Chat app I've found. Instantly get messages from people visiting your store and can use the app on your phone to communicate with them.
Also have some useful upgrade features if you have decent traffic to justify it.
RARR Sportswear
www.rarr.com