Chatra — Live Chat & Chatbot , 648 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this live chat and chatbot app for its ease of installation, customization, and robust features like automated responses, real-time customer typing view, and timed messages. It's praised for enhancing customer engagement, boosting sales conversions, and providing immediate support. The free plan is a bonus for smaller businesses. The mobile version is lauded for its convenience, and the app's integration with platforms like Facebook Messenger is valued. Unique features like assigning random "color names" to customers for easy tracking are also favored. The customer service is responsive and helpful.
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The best Live Chat app I've found. Instantly get messages from people visiting your store and can use the app on your phone to communicate with them.
Also have some useful upgrade features if you have decent traffic to justify it.
RARR Sportswear
www.rarr.com
Been using this app for over a year and it does what it says on the tin. It has certainly helped sales.
Very happy.
We've been using chatra on our site for a long time now and never had any issues. We use only the bare basics however the features available to us is a plenty. We highly recommend chatra to anyone looking for a live chat feature on their website.
After we started using Chatra our team has seen an increase in customer satisfaction. We have a better understanding of what the customers needs and wants. The direct chat with them has changed how our business moves forward .
Just brilliant, addictive and definitely does what it says it does. We love it.
Had it for about a week, closed at least 5 sales with it. Absolutely amazing App.. Get it if you can
Great little chat app, I have only newly installed but already been reached out to by customers. They appreciate the quick response even when off line. Very easy to set up and change colours. So far that is about as much as i have done with it yet but tbh i haven't needed anything more. Thanks Chatra
I have used this ap for a while now and find it is brilliant. The only slight frustrating thing is that some client do not always leave their email address so its means they send an enquiry but I cannot respond to them. That is the clients fault not chatra, however I wonder if there is a way the ap would have first option to add their email address, then write a message?
Thanks for the feedback! The contact form can only appear after a visitor sends you a message, there's no way to show it before that, unfortunately. However, please note that you can still reply to a client even if they did not leave their email address. They will see your reply when they come back to your website.
We are very happy with the Chatra app and how it has evolved and developed over the past year. A great addition to our site.
We love it! great app, and customer service is also top notch.