Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this live chat and chatbot app for its ease of installation, customization, and robust features like automated responses, real-time customer typing view, and timed messages. It's praised for enhancing customer engagement, boosting sales conversions, and providing immediate support. The free plan is a bonus for smaller businesses. The mobile version is lauded for its convenience, and the app's integration with platforms like Facebook Messenger is valued. Unique features like assigning random "color names" to customers for easy tracking are also favored. The customer service is responsive and helpful.

August 8, 2017

The best Live Chat app I've found. Instantly get messages from people visiting your store and can use the app on your phone to communicate with them.

Also have some useful upgrade features if you have decent traffic to justify it.

RARR Sportswear
www.rarr.com

Rarr
United States
Over 3 years using the app
Edited June 16, 2021

Been using this app for over a year and it does what it says on the tin. It has certainly helped sales.
Very happy.

Tea Pea
New Zealand
Over 3 years using the app
August 15, 2017

We've been using chatra on our site for a long time now and never had any issues. We use only the bare basics however the features available to us is a plenty. We highly recommend chatra to anyone looking for a live chat feature on their website.

Ettica Cubes
Australia
Over 3 years using the app
February 22, 2018

After we started using Chatra our team has seen an increase in customer satisfaction. We have a better understanding of what the customers needs and wants. The direct chat with them has changed how our business moves forward .

Digitires
United States
Over 3 years using the app
January 24, 2018

Just brilliant, addictive and definitely does what it says it does. We love it.

Codified Dam Consultant
United Kingdom
Over 3 years using the app
February 10, 2020

Had it for about a week, closed at least 5 sales with it. Absolutely amazing App.. Get it if you can

ICON's CLOSET
United States
Over 3 years using the app
January 3, 2016

Great little chat app, I have only newly installed but already been reached out to by customers. They appreciate the quick response even when off line. Very easy to set up and change colours. So far that is about as much as i have done with it yet but tbh i haven't needed anything more. Thanks Chatra

Big Crocodile Baby Photography Props
United Kingdom
Over 3 years using the app
May 27, 2021

I have used this ap for a while now and find it is brilliant. The only slight frustrating thing is that some client do not always leave their email address so its means they send an enquiry but I cannot respond to them. That is the clients fault not chatra, however I wonder if there is a way the ap would have first option to add their email address, then write a message?

RJ Leather Sewing School
United Kingdom
Over 3 years using the app
Roger Wilco LLC replied May 27, 2021

Thanks for the feedback! The contact form can only appear after a visitor sends you a message, there's no way to show it before that, unfortunately. However, please note that you can still reply to a client even if they did not leave their email address. They will see your reply when they come back to your website.

Edited April 16, 2020

We are very happy with the Chatra app and how it has evolved and developed over the past year. A great addition to our site.

Woodenwonderland
Australia
Over 3 years using the app
November 8, 2016

We love it! great app, and customer service is also top notch.

Littlearrowstudio
United States
Over 3 years using the app