Reviews (653)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.
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Works great and customers love being able to get questions answered quickly. Great app and customer service!
This is the first live chat app we've tried, and we love it! Chatra is so easy to set up and keep up.
Absolutely AWESOME app! Well designed, great customization, fantastic phone app....the perfect package! I will be a lifetime user for sure!!
This is an excellent app. It's very easy to install and use, and the additional mobile app is a huge bonus allowing us to stay in contact with customers pretty much whenever they have a question.
Creating a great customer experience is very important to us. With Chatra not only have we being able to close sales, respond to queries, and provide support, we have also been able to further project our brand's personality beyond the webpage. Forging good relationships with customers builds trust and leads to happy, and importantly, returning customers. That makes us happy too!
Highly recommended.
So far I love this chat app. I really like being able to see what someone has in their cart, and even what they're typing in chat before they send it to me, so that I can start preparing for my answer to them. I think there are probably a feature or two from a previous app I used that I wish I had here, because I was used to those features, but that aside I definitely recommend this app. Thank you so much!!
No complaints, happy so far, and we've been using it for years. There is a time-zone difference, but emails are answered quickly for any issue.
Very user friendly app. Great support. I'm able to give my potential customers immediate answers and the right confidence when purchasing our creations. Keep on the good job- I like it
The best chat service that we found for our web store, very intuitive, dynamic, auto-responses, workflow and best of all that each time they are being surpassed, improving, applying new changes all in the position of a better product quality. Congratulations and continue on that path! KALIMA GAMES
This chat app is our favorite -- it is a really slick, absolutely easy to set up and use. We've used another chat app in the past which was a little buggy, and did not allow you to hide the chat tab (when you were offline). This one lets you hide it so if you're not online, people aren't sending you messages through this, which we find useful.
We were using LiveEngage/LivePerson. Support was bad, UI was bad. Only used this for a few hours, but Chatra is the polar opposite. And cheaper.