Reviews (656)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy installation, user-friendly interface, and effective mobile functionality, allowing for on-the-go customer service. Key features include real-time typing visibility, live chat prompts, and customer activity tracking, which help boost sales and conversions. The app also offers robust customization, seamless integration with platforms like Facebook Messenger, and proactive automated messages. A free plan is available, with many opting to upgrade as business needs expand.

Edited April 24, 2020

Love this app! Since using Live Chat, traffic has gone up. I am able to have more engagement with customers. If I get someone on live chat, 99% of the time I get a sale from that engagement. My business is very consultative. This app is easy to use, personalize and customize to your business. It helps me to see where customers are from, what they are typing so I can respond quickly. I wish all business used this app. You need this app if you want to grow your business.

Dogsage
Canada
Almost 7 years using the app
August 28, 2017

I never thought how useful could be this app and Im so happy to get it! I being closing more sales via chatra than email as the quick response is amazing for our customers. We are so happy with this and we really recommend it. It helps a lot that you can install it on your phone so you dont miss anything!

Lina Nail Art Supplies
United States
Over 6 years using the app
February 12, 2018

Love this app - has been very helpful for customer communication!

Twinningstore
United States
Over 6 years using the app
November 7, 2016

Works great and customers love being able to get questions answered quickly. Great app and customer service!

Mamasuds Llc
United States
Over 6 years using the app
December 13, 2017

This is the first live chat app we've tried, and we love it! Chatra is so easy to set up and keep up.

Petite Studio
United States
Over 6 years using the app
November 24, 2015

Absolutely AWESOME app! Well designed, great customization, fantastic phone app....the perfect package! I will be a lifetime user for sure!!

Beautifulphotoprops
United States
About 6 years using the app
January 8, 2016

This is an excellent app. It's very easy to install and use, and the additional mobile app is a huge bonus allowing us to stay in contact with customers pretty much whenever they have a question.

Creating a great customer experience is very important to us. With Chatra not only have we being able to close sales, respond to queries, and provide support, we have also been able to further project our brand's personality beyond the webpage. Forging good relationships with customers builds trust and leads to happy, and importantly, returning customers. That makes us happy too!

Highly recommended.

Scene By Scene
Ireland
About 6 years using the app
May 27, 2017

So far I love this chat app. I really like being able to see what someone has in their cart, and even what they're typing in chat before they send it to me, so that I can start preparing for my answer to them. I think there are probably a feature or two from a previous app I used that I wish I had here, because I was used to those features, but that aside I definitely recommend this app. Thank you so much!!

Artistically Invited
United States
About 6 years using the app
May 28, 2021

No complaints, happy so far, and we've been using it for years. There is a time-zone difference, but emails are answered quickly for any issue.

Taylor Payton Investigations
United States
Almost 6 years using the app
Edited November 7, 2016

Very user friendly app. Great support. I'm able to give my potential customers immediate answers and the right confidence when purchasing our creations. Keep on the good job- I like it

Merdinger House Of Design
United States
Almost 6 years using the app