Chatra — Live Chat & Chatbot , 648 reviews

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
    599
  • 5% of ratings are 4 stars
    32
  • 0% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    4
  • 2% of ratings are 1 stars
    11
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.

Edited November 7, 2016

Very user friendly app. Great support. I'm able to give my potential customers immediate answers and the right confidence when purchasing our creations. Keep on the good job- I like it

Merdinger House Of Design
United States
Almost 6 years using the app
June 12, 2021

The best chat service that we found for our web store, very intuitive, dynamic, auto-responses, workflow and best of all that each time they are being surpassed, improving, applying new changes all in the position of a better product quality. Congratulations and continue on that path! KALIMA GAMES

Videojuegos
Argentina
Almost 6 years using the app
November 20, 2015

This chat app is our favorite -- it is a really slick, absolutely easy to set up and use. We've used another chat app in the past which was a little buggy, and did not allow you to hide the chat tab (when you were offline). This one lets you hide it so if you're not online, people aren't sending you messages through this, which we find useful.

Qhvbeauty
United States
Over 5 years using the app
March 27, 2018

We were using LiveEngage/LivePerson. Support was bad, UI was bad. Only used this for a few hours, but Chatra is the polar opposite. And cheaper.

So Ill
United States
Over 5 years using the app
Edited April 16, 2020

We are very happy with the Chatra app and how it has evolved and developed over the past year. A great addition to our site.

Woodenwonderland
Australia
Over 5 years using the app
November 7, 2016

It's a great app that helps close sales - great customer support too.

Corridor 2
United States
Over 5 years using the app
May 19, 2021

Great App! So easy to use and very organized! Highly recommend for any chat needs you may have. Love the setting where you can also save standard answers.

The Styled Collection
United States
Over 5 years using the app
April 25, 2020

I have used this app for more than a year and find it extremely useful for our business. Its easy to install, the support is fab and customers data is stored for any use in future. Totally recommend it.

Fabilicious Fashion
Denmark
Over 5 years using the app
December 1, 2015

This is a fabulous, user friendly app. It's perfect for when your customers have a quick question and need an instant response.
Our company loves Chatra!
Thank you!

Passion Moon Potions
United States
Over 5 years using the app
December 1, 2017

Such a brilliant app! Chatra allows you to view your customers in real time and communicate with them directly. Can highly recommend for other small businesses.

Beaumont O
United Kingdom
About 5 years using the app
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