Reviews (656)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup and real-time interaction capabilities, notably the ability to preview messages before they're sent. The mobile app enhances on-the-go support, boosting sales and conversions through effective engagement tools like automated messages and visitor tracking. Integration with platforms like Facebook Messenger and extensive customization options align with various branding strategies. Merchants find the cost reasonable for the value provided, ...

August 28, 2017

I never thought how useful could be this app and Im so happy to get it! I being closing more sales via chatra than email as the quick response is amazing for our customers. We are so happy with this and we really recommend it. It helps a lot that you can install it on your phone so you dont miss anything!

Lina Nail Art Supplies
United States
Over 6 years using the app
February 12, 2018

Love this app - has been very helpful for customer communication!

Twinningstore
United States
Over 6 years using the app
November 7, 2016

Works great and customers love being able to get questions answered quickly. Great app and customer service!

Mamasuds Llc
United States
Over 6 years using the app
December 13, 2017

This is the first live chat app we've tried, and we love it! Chatra is so easy to set up and keep up.

Petite Studio
United States
Over 6 years using the app
November 24, 2015

Absolutely AWESOME app! Well designed, great customization, fantastic phone app....the perfect package! I will be a lifetime user for sure!!

Beautifulphotoprops
United States
About 6 years using the app
January 8, 2016

This is an excellent app. It's very easy to install and use, and the additional mobile app is a huge bonus allowing us to stay in contact with customers pretty much whenever they have a question.

Creating a great customer experience is very important to us. With Chatra not only have we being able to close sales, respond to queries, and provide support, we have also been able to further project ...

Scene By Scene
Ireland
About 6 years using the app
May 27, 2017

So far I love this chat app. I really like being able to see what someone has in their cart, and even what they're typing in chat before they send it to me, so that I can start preparing for my answer to them. I think there are probably a feature or two from a previous app I used that I wish I had here, because I was used to those features, but that aside I definitely recommend this app. Thank ...

Artistically Invited
United States
About 6 years using the app
May 28, 2021

No complaints, happy so far, and we've been using it for years. There is a time-zone difference, but emails are answered quickly for any issue.

Taylor Payton Investigations
United States
Almost 6 years using the app
Edited November 7, 2016

Very user friendly app. Great support. I'm able to give my potential customers immediate answers and the right confidence when purchasing our creations. Keep on the good job- I like it

Merdinger House Of Design
United States
Almost 6 years using the app
June 12, 2021

The best chat service that we found for our web store, very intuitive, dynamic, auto-responses, workflow and best of all that each time they are being surpassed, improving, applying new changes all in the position of a better product quality. Congratulations and continue on that path! KALIMA GAMES

Videojuegos
Argentina
Almost 6 years using the app