Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

December 13, 2016

a really wonderful app, highly recommended to other shop ower

Dailynecklace
United States
About 3 years using the app
February 24, 2018

Looks good so far :-) .....................................................................................

Plantessentials
Australia
About 3 years using the app
May 12, 2020

Use la app par entender mejor a mis clientes y como navegan por la web. Si bien me di cuent que en mi rubro no responden al chat pero me da la seguridad que si necesitan algo estoy ahi.

monoccino
Uruguay
About 3 years using the app
July 31, 2020

This chat app is excellent. Have tried a few others and they were either messy with no way to hide unavailable features, or pricey for a plan with not enough features. Chatra is really good.

Party Dudes
New Zealand
About 3 years using the app
May 27, 2021

Best chat app out there for businesses that need to convert their chats to tickets via another app - or chat with customers directly

Rage Coffee
India
About 3 years using the app
Edited June 30, 2020

Install was super easy just like they said. So far using/testing the app out it works great! No complaints at all.

Fish4Dogs US
United States
Almost 3 years using the app
December 13, 2017

Excellent application, very easy to use and synchronizes perfectly with the phone and the computer.

Artizanmosaic
Mexico
Almost 3 years using the app
Edited April 27, 2020

This app is a lifesaver... fantastic way to respond to messages from different platforms all in one place

XCELERATOR CAR AUDIO
Australia
Almost 3 years using the app
March 29, 2018

I love this chat app so far. Before, I was using one that required the customer to have a Facebook Messenger account, and be logged into it just to chat with me. I barely received chats because of that. After installing this one, I started getting chats almost immediately. I also have the app installed on my Android phone, and that means I never miss a chat. I'm able to easily set my "available" hours. Just a great app all around! Good job guys!

Smoky Mountain Beard Co
United States
Almost 3 years using the app
Edited April 23, 2020

As a free plan for a start-up, its been excellent - as the company grows I have no doubt we will continue using Chatra

Oliver Co. London
United Kingdom
Almost 3 years using the app