Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.

Edited June 30, 2020

Install was super easy just like they said. So far using/testing the app out it works great! No complaints at all.

Fish4Dogs US
United States
Almost 3 years using the app
December 13, 2017

Excellent application, very easy to use and synchronizes perfectly with the phone and the computer.

Almost 3 years using the app
Edited April 27, 2020

This app is a lifesaver... fantastic way to respond to messages from different platforms all in one place

Almost 3 years using the app
March 29, 2018

I love this chat app so far. Before, I was using one that required the customer to have a Facebook Messenger account, and be logged into it just to chat with me. I barely received chats because of that. After installing this one, I started getting chats almost immediately. I also have the app installed on my Android phone, and that means I never miss a chat. I'm able to easily set my "available" hours. Just a great app all around! Good job guys!

Smoky Mountain Beard Co
United States
Almost 3 years using the app
Edited April 23, 2020

As a free plan for a start-up, its been excellent - as the company grows I have no doubt we will continue using Chatra

Oliver Co. London
United Kingdom
Almost 3 years using the app
May 6, 2020

Nice application. Easy to use and customize. Complete in paid version. Still useful in the free one.

Wild Gaze
Almost 3 years using the app
March 12, 2021

Great App! I tested many apps many chat apps for my store and this is the best I found in the app store! :-) Can totally recommend it.

TV Travel Bag
Almost 3 years using the app
Edited November 7, 2016

Excellent app, paid for itself within a couple of days. Helping customers through checkout in particular is great. Also seeing what they are typing before they send helps save time in replying, their location is visible - also very helpful in anticipating questions. Probably my most valuable app.

Jules Bridal Jewellery
Almost 3 years using the app
July 31, 2021

This is a great app and literally lead to more sales from the first day I installed it. Not all customers like a to ask questions, but for the ones who you - having this app can mean the difference between said customer ordering from you or your competition. Recommend.

Supercharged Accessories
United States
Almost 3 years using the app
May 24, 2016

Fantastic app. Looks great, works great, easy to install. Absolutely no complaints.

United States
Over 2 years using the app